“I can't fault Scotby Cycles in any way, but the product itself was disappointing. Don't buy the Pro Plus Ortlieb bags. They seem quite sad, especially for the price -- but at least Scotby gave us the best price on them. Will see how much use we really get out of the bags.
I don't recommend any retailer to anyone ever, so the question "how likely is it that you'd recommend Scotby" is a terrible question, I can only truthfully put 0 to regardless of how wonderful your service might have been. I give this same answer for every retailer I only use occasionally. I won't remember 2 weeks from now that I ever used Scotby so that's another reason it's a terrible question -- you'd be better to ask "if in the next few days you needed something sold by Scotby, would you hesitate to buy from them?" and THAT decision would be based on quality of my actual recent experience with this retailer.”
“I received my Specialized Rockhopper promptly and I am very happy with the service I received. I did have one slight issue with the assembly of the handlebars however. The front brake caliper had been installed with the hydraulic pipe crossing under the frame. I therefore had to remove the caliper in order to secure the handlebars, as the pipe was fouling the frame, and then reinstall the caliper.”
“Great service and my return was really easy. Only downside is it seems we can’t talk to a human being anymore. Wanted some advice but the number just took me to a recording and asked to contact via email. I received my money back into my account and repurchased a different size, but normally the returns are accessed through vouchers. I think the revenues should be put back into our accounts, then, if the size of my shoe was available I would have ordered it, which I did. If it wasn’t, I’d have had to wait for the size to be available and that’s not fair in my opinion.”
“Brilliant service, fast delivery which was free. Lovely bike..well built. Would of been 5 stars but my bike had a couple of large scratches on the frame. Being black these were very visible. Didn't send back as no guarantee wouldn't happen again. So made do with black nail varnish.”
“I bought some panniers and a shoulder strap, online from Scotby Cycles, for my daughter's birthday present. They were delivered on time and she is very happy with them.
I wouldn't hesitate to use them again.