“Really impressed with Scotby Cycles - ordered some Five Ten Freerider Pro Mountain bike Shoes (black white with some red detailing inside) - I ordered at 14:30 on a Thursday and had them the next day in the morning! Appreciated this as they were a gift for my boyfriend and he was going mountain biking at the weekend. Not only that, they were about 10% cheaper at Scotsby Cyles than on the Adidas website. The shoes were pristine in the box and perform great on the trails (lots of extra grip and toe protection).”
“Checked the box for a right hand bottle cage and a left hand turned up. Emailed the company and got no reply. Ended up fitting the left hand one but will not use the company again”
Posted 1 week ago
Thanks for your feedback. Sorry to read you didn't receive a reply.
(Did you double check your spam folder ?).
I have looked back on our email records...
We checked on your order within minutes of receiving your email and replied within minutes.
Email received: 12:15
We replied: 12:19
Our records show that you chose and checked out a left-hand bottle cage. Perhaps the left button was pressed by mistake?
But we replied saying that it's not a problem whatsoever and we would be happy to take the bottle cage back and issue you a refund. 😊
“Great service, great range of bikes and gear to go with! Got my bike delivered within 48 hours! Property set up apart from the obvious need to assemble handlebars pedals but once on ride like a dream.
Thank you Scotby Cycles!”