Scentsational Reviews

Name: Scentsational
Rating: 4.71

4.7 Rating 4,551 Reviews

93 %

of reviewers recommend Scentsational

4.7

Based on 4,551 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Scentsational 1 star review on 7th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I order a lady’s perfume for my girlfriend three weeks ago and still have not received it as of today”

Helpful Report

Posted 1 year ago

“It smelt vile”

Helpful Report

Posted 1 year ago

“Box is came broken ! With oil all over. One ampoule was ripped. Very sad. I don’t know if I can use it now.. maybe they are expired.”

Helpful Report

Posted 1 year ago

“They dealt with any issues that I had with my delivery.”

Helpful Report

Posted 1 year ago

“Order not as advertised. 5ml edp was missing.”

Helpful Report

Posted 1 year ago

“Dreadful delivery.”

Helpful Report

Posted 1 year ago

“The perfume I ordered from yourselfs is not very good I have too spray lots of it too smell it on myself it doesn’t last long on your body or clothes very poor scent”

Helpful Report

Posted 1 year ago

“Wasn’t happy with my product at all, I ordered a perfume and expected the product to come as brand new but it came with no box and the bottle has scratches on top of the lid and the smell of the fragrance were strong and smell so cheap and doesn’t smell like the OG scent that I used before, and had to bin the perfume as it cannot be use , super disappointed and for sure won’t be buying from here again .”

Helpful Report

Posted 1 year ago

“Not received my order quite unhappy”

Helpful Report

Posted 2 years ago

HI Nida I can confirm the parcel was delivered to your neighbour @ 244 please see link below https://www.evri.com/track/#/parcel/H022EA0004729056/details Regards Richard

Posted 1 year ago

“item still not received with not information of when it will be deliveded”

Helpful Report

Posted 2 years ago

Hi Clinton It looks like you entered the incorrect postcode on your order? I can see my colleque has updated the post code and contacted hermes to rerieve the parcel and deliver to the correct post code? I will ask him to update you Regards Sales@scentsational.com

Posted 2 years ago

“Never received my order. Called after 5,6 weeks and told not in stock. Totally rubbish service. Avoid please”

Helpful Report

Posted 2 years ago

Hi Please see tracking for your order any problems please contact us https://www.evri.com/track/#/parcel/H022EA0003463188/details Regards Sales@scentsational.com

Posted 2 years ago

“Been waiting for my parcel for nearly 2 weeks and contacted them once again, they said they would send another one out and still no notification from them to say its been sent.”

Helpful Report

Posted 2 years ago

Hi Sharon So sorry to hear this i can confirm a replacement order was sent out and tracking shows the item was delivered if you have not received please can you contact me? I have provided a link below https://www.dhl.com/gb-en/home/tracking/tracking-parcel.html?submit=1&tracking-id=31488210022364 Regards Richard

Posted 2 years ago

“Poor delivery, only just received my order and will not use this company ever again!”

Helpful Report

Posted 2 years ago

HI Tracey Sorry for the delay in receiving your order. Please see a link to the hermes tracking. Parcel is out for delivery. Any problems please email sales@scentsational.com or contact via live chat. https://www.myhermes.co.uk/track#/parcel/T007ZA0010063895/details/ Regards www.scentsational.com

Posted 2 years ago

“I had use this before but this one look like different. Its not orginal. Waste of money .”

Helpful Report

Posted 2 years ago

“I have not had my delivery yet. I am really not impressed as I spent money on this website and I haven’t got what I wanted. :(”

Helpful Report

Posted 2 years ago

“Mmm… order placed 25th Dec… tracking number given for courier… info from courier ‘waiting on retailer to deliver’ … email received from retailer 10th Jan, asking for feedback and if order fulfilled ????… email sent from me advising ‘no show’… retailer blames courier, on quick email response, and now ‘item out of stock!!!… don’t believe a word!!!… item was never in stock and blaming courier to maintain credibility… meanwhile, I have no goods. Transparent!..”

Helpful Report

Posted 2 years ago

“I ordered a crimping tool that I did not realize had an EU plug. Unable to return because policy states it was opened. last order from me. Marty”

Helpful Report

Posted 2 years ago

“Items came damaged”

Helpful Report

Posted 2 years ago

“I haven't received my parcel. I contacted support centre but they left me with questions and did nothing”

Helpful Report

Posted 2 years ago

“My order never arrived. They did not respond to my email. I used the telephone number advertised and it did not work. I am beginning to believe this is a scam.I found another telephone number and tried that.Success.Ofcourse they had a million excuses but did despatch by DHL a new order and it arrived 24 hours later.My order was a present and arrived for me 1 day too late.I had to go out and buy an alternative.In all I wish now I had dealt with somebody else.”

Helpful Report

Posted 2 years ago

Scentsational is rated 4.7 based on 4,551 reviews