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Scandiborn Reviews

4.8 Rating 17,009 Reviews

94 %

of reviewers recommend Scandiborn

Company Reviews

Product Reviews

4.8

Based on 17,009 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Scandiborn:

Scandibørn is an online boutique bringing the best of Scandinavian inspired Children's design to the UK.

Their passion lies in finding the best Scandi nursery products from all over the world to inspire you to create a perfect Modern nursery of your own.

Visit Website

Phone:

03451202244

Email:

hello@scandiborn.com

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Scandiborn 5 star review on 23rd April 2024

Scandiborn 5 star review on 22nd April 2024

Scandiborn 5 star review on 17th April 2024

Scandiborn 5 star review on 17th April 2024

Scandiborn 5 star review on 10th April 2024

Scandiborn 5 star review on 10th April 2024

Scandiborn 5 star review on 10th April 2024

874

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The return process makes no sense.”

Posted 1 year ago

“Didn't account for customs. Charged 50% more for item”

Posted 1 year ago

“Sadly I haven’t received the order yet. It’s been 2 weeks but haven’t heard anything from the company. I ordered it for my son’s 1st birthday party but sadly didn’t arrive here on time. It said 3-5 working days but it’s been over 2 weeks now. Could you please contact me at your earliest convenience.”

Posted 1 year ago

“Your service is appalling i Would never order from your company again”

Posted 1 year ago

“Fine customer service and nice looking products”

Posted 1 year ago

“Horrendous customer service. Been waiting nearly 2 weeks for a returns label to be sent to me after needing to return an item after receiving a parcel too late for its intended purpose. Keep getting told its being dealt with but still no joy..”

Posted 1 year ago

“Absolutely terrible. I placed an order and your website said the item was available. I then received an email saying it wasn’t available and did I want a different crib. I said yes and asked how to pay the extra money owed and haven’t received any reply for days.”

Posted 1 year ago

“I have still not yet received my product which is very sad as it’s the first time I have used the company and it’s not the best customer service.”

Posted 1 year ago

“Returns process is awful and as a result will not be buying from here again until it’s made easier.”

Posted 1 year ago

“I made my ‘purchase’ of a cotbed and drawers ages ago. When I heard nothing from Scandiborn for at least two weeks, I phoned customer services who informed me that actually you don’t deliver to Northern Ireland. Poor/non-existent information regarding that aspect of delivery and so poor that I was not told and had to phone myself for answers.”

Posted 1 year ago

“Extremely poor experience. I bought a wooden toy stroller for my daughter's 2nd birthday. The toy stroller contained missing parts, it took weeks to receive these and then to find out the final part was damaged. It's been over a month since my daughter's 2nd birthday and she still doesn't have it working.”

Posted 1 year ago

“I've made one purchase. Of course the obligatory emails follow. And now I'm asked for a review. You products were very nice but now I have to go through the unsubscribe process, so I'm marking everything as a 1 to get your attention. Just be a good shop and send me a marketing email once a month? Be Scandi about it.”

Posted 1 year ago

“The website creates the impression that items are high-quality, locally and sustainably sourced. I was very disappointed that my order arrived from China and the customs label on the parcel showed the value to be one third of the price I had paid for it. I feel totally duped by this misleading website.”

Posted 1 year ago

“Whilst their products are nice, their shoe sizing is off. They advertise the UK shoe size, so I selected a child’s size 11, only to receive an EU 28, which is a uk size 10. I’m not a fan of their returns policy either. You have to submit a request which they take a couple of days to approve and you have to pay for the item to be returned. They specify they want tracking, the post office quoted me £7.50 for tracking for 1 x little persons pair of sandals in a small bag. They also specify that items have to be returned in a box (even if the items aren’t delivered in a box?!). So all in all got the wrong size then had to pay a third of the cost of the sandals in postage return fees. Wouldn’t order from here again.”

Posted 1 year ago

“I didn't receive a box for queen mouse. Please send. Kate Anderson”

Posted 1 year ago

“Nice products but customer service is very poor”

Posted 1 year ago

“Haven't received it No communication”

Posted 1 year ago

“Took so long to come, lost my package at fedex and when I got came all broken. Also they never replay me back about my refund.”

Posted 1 year ago

“Not very good experiance, service not good, no help at all with a missing order”

Posted 2 years ago

“Took 3 days to respond to a query by which time it was too late as the product arrived. Then took another 3 days to respond to my response to their query and there was only refunded delivery.”

Posted 2 years ago

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Scandiborn is rated 4.8 based on 17,009 reviews