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Scandiborn Reviews

4.8 Rating 17,005 Reviews

94 %

of reviewers recommend Scandiborn

Company Reviews

Product Reviews

4.8

Based on 17,005 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Scandiborn:

Scandibørn is an online boutique bringing the best of Scandinavian inspired Children's design to the UK.

Their passion lies in finding the best Scandi nursery products from all over the world to inspire you to create a perfect Modern nursery of your own.

Visit Website

Phone:

03451202244

Email:

hello@scandiborn.com

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Scandiborn 5 star review on 17th April 2024

Scandiborn 5 star review on 10th April 2024

Scandiborn 5 star review on 10th April 2024

Scandiborn 5 star review on 10th April 2024

Scandiborn 5 star review on 10th April 2024

Scandiborn 5 star review on 10th April 2024

Scandiborn 5 star review on 10th April 2024

871

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product is great, really lovely, and customer service reply promptly and politely, but unfortunately product took nearly 8 weeks to arrive. After purchase and contacting Scandiborn I was advised Lorena Canals products take 2-3 weeks, though this isn’t advertised on the product page, but it ended up being almost 8 weeks from date of purchase.”

Posted 1 year ago

Thank you for taking the time to write us a review Harry. I am really sorry to read this, it isn't the level of service we would want any of our customers to receive. I am glad to read you have your order now, we will look at stated lead times on line to make sure these are a true reflection for future orders. -Amy.

Posted 1 year ago

“We bought a lovely baby changing table, but sadly it came with one screw less and unfortunately we are still waiting for a replacement which is very frustrating.”

Posted 1 year ago

Thank you Edward, I am sorry to read this. I have checked the status of your query and the supplier has sent the replacement screws yesterday (3rd April) Keeley will be in contact to check they are received. Thank you. -Amy.

Posted 1 year ago

“Nice stuff, but too slow to ship. Sent as a gift to a new mother in London. Items arrived at various times over the next few months.”

Posted 1 year ago

Thank you for taking the time to review us Will, I am sorry the delivery was a little disjointed, some of your delivery was sent direct from our warehouse and a few items were sent from external suppliers. I hope the new Mummy is happy with the items? If we can help with anything else please feel free to contact our customer service team who would be happy to help. Thanks. -Amy.

Posted 1 year ago

“Very quick delivery”

Posted 1 year ago

Thank you for taking the time to review us Isdora. -Amy.

Posted 1 year ago

“Gorgeous design, beautiful colors. My only problem is that the table is very unstable. I wouldn’t recommend it for babies that aren’t very confident while standing.”

Posted 1 year ago

Thanks for your review Jekaterina As all products we would always urge our customers to check the description where the from age should be noted. Thanks -Amy

Posted 1 year ago

“I love your products but my recent order was a Christmas present for my granddaughter. It was considerably late, to the point that I started to look at other suppliers because I thought that I may not have a present to give her. It did arrive on time but would have been much better if you had communicated with me and kept me informed”

Posted 1 year ago

Thank you Linda I am sorry it was late, we did try to make contact with all customers to communicate about kitchens so I am sorry we missed you. -Amy.

Posted 1 year ago

“Received parcel in good time. Large packaging for small item. Overall plead with item bought.”

Posted 1 year ago

Thank you Frances for your review, I will pass this feedback over to our warehouse, we strive to limit the amount of packaging used. -Amy.

Posted 1 year ago

“Initial contact appalling, I ordered and received confirmation of order just after Black Friday. When nothing had arrived, in December I called and was told product was out of stock but order expected before Christmas, again nothing. Upon ringing once again, having received no email at all other than the original confirmation of order, I was told no product had been delivered. I had checked your website in the meantime, the play tent I had ordered was in stock in another colour - noone had suggested that option to me so I enquired if it was available in another colour. Oh yes, revelation! I received the new colour within 24 hours of agreeing with the delightful and very helpful second lady I spoke to (sorry, can't remember her name but she had an American type accent) and she very kindly included a gorgeous gift for my 20 month old granddaughter who, otherwise, wasn't going to get a present from Grandma. So, finally, excellent service but only after the customer did ALL the chasing and made the suggestion of the product being offered in another colour.”

Posted 1 year ago

Thank you for your review Ann. I am sorry that you have had this kind of experience, it isn't the kind of service we would want any of our customers to receive. We are working on ways we can improve our communication with customers, and I will ensure this feedback is shared thinking about putting ourselves in the customer shoes. I'm happy to read your query was also resolved in the end by Christina. -Amy.

Posted 1 year ago

“Product brilliant but no info about how to return and get refunds. Incredibly difficult”

Posted 1 year ago

Thank you for your review Louisa, I am sorry to read you are struggling to arrange a return. I can see you have emailed us to request this. The office is back open Tuesday 3rd January 2023, one of the team will contact you then. They will also walk you through how you can do this for future. -Amy.

Posted 1 year ago

“Lovely things but I'll probably buy from another shop in future due to the lengthy returns process.”

Posted 1 year ago

Hi Rachel, Thank you for your review, I am sorry to read you feel your request to return experience hasn't been the best. This isn't the kind of service we would want any customer to receive. If you would like to drop us a line about what it is you need help with we would be more than happy to support you further. Thanks -Amy. hello@scandiborn.co.uk 0345202224

Posted 1 year ago

“The only reason for this review was because the courier service you used did not read my instructions so my grandson did not receive his 1st birthday present”

Posted 1 year ago

Thank you for your review Avril. I am so sorry to read this, and I am so sorry we have not got your delivery to you in time for your Grandsons Birthday, this isn't the level of service we would want our customers to receive. My colleague Nicola will be in contact with you Avril. -Amy.

Posted 1 year ago

“I’m really disappointed with the courier used by Scandiborn. I placed an order on 28 November for an abacus for my granddaughters birthday. It still hasn’t arrived and has missed the birthday The courier repeatedly sends messages to say they weren’t able to deliver. Today we tracked the courier and they were very close by but still didn’t deliver. I have contacted Scandiborn several times but to date I still have no parcel.”

Posted 1 year ago

Thank you for leaving us a review Jane. I am so sorry the delivery missed your Grandaughters Birthday, and our carrier service failed on delivering this in time. This isn't the kind of service we would want to provide to any of our customers. My colleague Charlotte will be in contact with you Jane. Thanks -Amy.

Posted 1 year ago

“I purchased the Jamm wooden pram. I was very disappointed with the size and wanted to return it but had to pay postage myself which I was very disappointed about. I ended up keeping it as it was a bulky item. I wouldn't order from this company again as a result.”

Posted 1 year ago

Thanks for your review Joan. I have tried to call, in the meantime I have dropped you an email, I hope this will help resolve your query. Thanks -Amy.

Posted 1 year ago

“I am very happy with the contents of my purchase, but the boxes arrived with damage, which is very unfortunate as they're Christmas gifts.”

Posted 1 year ago

Thanks for the review Kate, I have left you a message. We will make sure some replacement boxes are sent out from our supplier, my colleague Charlotte will keep in touch to make sure you get these. -Amy.

Posted 1 year ago

Thank you for your review Kate. My colleague Charlotte has confirmed she has since spoke to you and found a suitable resolution. -Amy.

Posted 1 year ago

“Prints were lovely but packed in envelope with cardboard only on 1 side which meant the envelope was still flexible and the prints were bent. Disappointing as this website had been highly recommended to me.”

Posted 1 year ago

Thanks Audrey for leaving us this review. I know you have had contact with Christine in our customer service team and you have been happy with the outcome and service you received. -Amy.

Posted 1 year ago

“I ordered a child’s First Aid kit which arrived promptly. However rather than the suitcase which appeared in the photo the contents were found in a nylon zip case. Acceptable but disappointing.”

Posted 1 year ago

Thank you for leaving this feedback Helen. I have dropped a message. -Amy.

Posted 1 year ago

“Ordering experience very good, returns very poor. Have tried to contact you several times about a return and did not even get a response so unfortunately now buying same products elsewhere.”

Posted 1 year ago

Thanks Salla I have left you a message, I look forward to speaking to you to resolve your query. -Amy.

Posted 1 year ago

“I purchased 2 candylab toys ... one was as expected (Everest Camper) the second article (Airstream trailer)was an older version of the item I expected to be buying and was different from the illustration used to market it”

Posted 1 year ago

“The item ordered was lovely but the delivery took far too long with no updates until I emailed asking where the item was so for customer service not great . After I contacted them yes they did respond but for high end goods I expect better Customer service , saying this I will use again Thankyou”

Posted 1 year ago

“I love the teepee but I do think the instructions and even the video are very unclear. A couple of my friends have bought this teepee and they said exactly the same.”

Posted 1 year ago

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Scandiborn is rated 4.8 based on 17,005 reviews