Savoy Timber Reviews

Name: Savoy Timber
Address: Savoy Timber, Wilcock Street, Wigan, Lancashire
Rating: 4.48

4.5 Rating 6,596 Reviews

86 %

of reviewers recommend Savoy Timber

Visit Website

Phone:

07508311400

Email:

anthony@savoytimber.com

Location:

Savoy Timber,
Wilcock Street,
Wigan
Lancashire
WN3 4AP

Savoy Timber 5 star review on 14th April 2024

543

Anonymous

Anonymous // 01/01/2019

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“Cannot fault savoy Timber, but there delivery firm they use Arrow XL absolutely shocking. Delivered door to a completely different address. Did come back though but door had already been found and collected.”

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Posted 1 year ago

“Excellent service. Delivered on time. Very efficient and helpful driver. Product very good and has transformed my garden. Very happy with customer service.”

Savoy Timber 5 star review on 16th June 2022

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Posted 1 year ago

“Good price great service”

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Posted 1 year ago

“Website gives sheet sizes in feet & inches, which suits me fine being old, but asks for cut sizes in mms which causes working out issues. 4mm plywood then measures only 3.1mm thickness. However customer service was good.”

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Posted 1 year ago

“3m x 4m Decking Kit Perfect. Good quality, price and delivery. Need I say many more.”

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Posted 1 year ago

“I purchased a budget decking kit. The price, service and quality was great. As for the aftercare…. The best I have received in a very long time. I could not recommend Savoy Timber highly enough 5 stars… Graham Mckenna”

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Posted 1 year ago

Hi there, thank you for your review and i am glad you like the product - seems your email was sent to an email address we do not have aftersales@savoytimber.com hence why it was not picked up - you very kindly forwarded the email to our email address info@savoytimber.com this morning so we can see your issue. The kit you purchased is correct and the number of boards you have recieved is correct, i can see that you have not left a 6mm gap between your boards as we state in our instructions this is why you have a gap at the end of your kit, we would suggest you leave this gap for expansion of boards. If you would like us to talk this through with you then please feel free to call or email us and we will call you. I think saying we do not care about our customers is wrong but we hope you enjoy your deck. kind regards Savoy Timber

Posted 1 year ago

“I made a called to Savoy to place an order, only to be told for the product I wanted I have to make the order on line??? Why??? I was kept informed as to the progress of the delivery, I received a phone call from the delivery driver to inform me they were 20 minutes away, over all a good experience”

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Posted 1 year ago

“top doller will always use savoy good prices as well”

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Posted 1 year ago

“Products good quality if a little pricey. Service ok. Would be a higher rating but their IT infrastructure sucks. Their website is slower than a zx84 and they send emails telling you collection orders are ready but without mentioning you’d have to wait an hour for it to be cut”

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Posted 1 year ago

“First time user. Excellent service, great price, extremely friendly and pleasant staff. Will definitely use again. Very professional outfit. Many thanks.”

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Posted 1 year ago

“Website easy to navigate. Decking arrived well within the scheduled time and in good condition. Only criticism is the post charges, but given they are a very localised company and that the boards are bulky I can't complain too much about that.”

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Posted 1 year ago

“Best prices, also friendly knowledgeable staff. We’re delighted with our new composite decking and balustrade, it looks great. Delivery was on time and the driver helped me place everything in my garage. Would highly recommend Savoy Timber to anyone.”

Savoy Timber 5 star review on 15th June 2022

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Posted 1 year ago

“A spot on quality product with an excellent finish. Thank you”

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Posted 1 year ago

“Really prompt delivery, deck went together with no problems. Would recommend for simple solution with a reasonable quality of materials.”

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Posted 1 year ago

“Good, quick and polite service”

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Posted 1 year ago

“Product received excellent. Staff not really interested when I telephoned twice. Got the impression I was a nuisance.”

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Posted 1 year ago

Hi there, thank you for your order and for the excellent product review, i have just spoken to the customer service team and i apologise if you got this impression but it definitely wasn't the case that you were viewed as a nuisance - it was our pleasure to answer your queries kind regards Savoy Timber

Posted 1 year ago