Sarah Raven Insights

Sarah Raven have a Customer Happiness Grade of C. Customers love their customer service but are unhappy with their prices and refunds.

 

C
Happiness Grade
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Phone
0845 092 0283

Email:
info@sarahraven.com

Location:
1 Woodstock court
Blenheim Road

Category:
Home & Garden

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D

Price - Average

50.00%
Industry Average
" will NEVER buy her overpriced goods again. "
- Margaret Francis
" The plants are vastly overpriced and I shall be buying elsewhere in future. "
- Anonymous
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D

Refunds - Average

50.00%
Industry Average
" At this point the company apologised and as a”gesture of goodwill” said they would refund the money but fulfill the order. "
- Anonymous
A-
82.35%
Industry Average
" Superb service and product quality. "
- Wiwercoch
" Got email yesterday to notify me that my bulbs were on their way; these arrived today, beautifully packed, very healthy looking bulbs as always, exceptionally good illustrated planting booklet, plus £5 voucher off next order as "thank you", superb. 100% quality,value and customer service. Definitely 5 plus stars!! "
- Very satisfied and loyal customer
" Customer service is excellent, plants arrive fresh as a daisy looking as though they've just been watered, and are inevitably healthy. "
- Very happy customer