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Sarah Chapman Ltd Reviews

4.8 Rating 722 Reviews

96 %

of reviewers recommend Sarah Chapman Ltd

Company Reviews

Product Reviews

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Phone:

02075899094

Email:

michael@sarahchapman.com

Location:

25 Ives Street
London
SW3 2ND

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered the Intense hydrating boost. It took forever to get to me and it is the size of a lipstick! Came in a big box so I'm sure that I got ripped off on the S & H as well as the product. Customer Service non existent. Save your money and aggravation.”

Posted 4 months ago

“During an event at Fenwick Newcastle, I was given a free half an hour consultation by a Sarah Chapman representative. After evaluating my needs and my skin, I was advised the facial cleanser and serum that were supposed to suit me the most. I also got free testers. I used both the cleanser and the serum once a day for less than a week. After a couple of days I noticed some itchiness, then overnight my skin was covered in red spots and pimples. I stopped using them immediately after that and went back to get a full refund. Also gave the free testers back. Can't believe such an expensive and well known brand can cause these reactions. God knows how long it'll take for my skin to go back to normal. Stay away”

Posted 2 years ago

“Never received my order Payed and after one month of in and out mails still nothing First they claimed details Then the the order was finally shipped Then again lost Than again that they were going to re ship it Than nothing So disappointing”

Posted 3 years ago

“I never received my product!”

Posted 3 years ago

“Save your money! Expensive 10 day treatment that is nothing more than water! When I told them how dissatisfied I was they blocked my email-horrible way to treat customers and product was a waste of money”

Posted 3 years ago

“Horrible packaging, and even worse w/customer service. I paid for a product that was shipped to me in a flimsy thin box and with little tissue so when it arrived it already has been thrown around inside.”

Posted 3 years ago

“I have to say I was given a ICONIC facial gift which cost £525 and it is the largest waste of money out there. They say there is a skin peel which didn't happen, a plastic thing was put on my face for 15 minutes and it was not peeled off, laser is a light from a distance just put on your face for 15 minutes, you face is massaged and there was a heat put on just along my jawline, they said this would lift my skin???? and then a microdermabrasion needle that was prickly - not sure what it did and the lady doing the facial tried to remove anything she saw ie blackheads, pimples or anything that stood out. It is definitely not worth the money and I'm unsure why anyone would say it was????”

Posted 4 years ago

“Check out my review of Sarah Chaan here: https://picksbythegoldenorchard.blogspot.com/2020/01/celebrity-facialist-sarah-chapman-in.html?m=1”

Posted 4 years ago

“I had the best facial ever done last week at Sarah Chapmann’s clinic in London and I can proudly say that this place absolutely blew my mind. Irina assisted me the last time I visited this place and thanks to her my skin was left in a perfect condition, I have never felt so fresh and new after a facial treatment. I would like to thank Irina for her help she absolutely deserves more recognition, I have had the same treatment done already with other therapists of the clinic, but Irina was without a doubt the best therapist from that place. The service was excellent!”

Posted 4 years ago

“Don’t waste your time and money. They would not meet your expectation. Sarah Chapman doesn’t even care about customer bad feedback and feeling.”

Posted 4 years ago

“Don’t waste your time and money because they wouldn’t meet your expectations. I will not return. Don’t get misled by reviews in magazines.”

Posted 4 years ago

“Although i just received my shipment today I feel compelled to leave the first of what I believe will be many positives reviews for these products. I live in the United States, the shipment did arrive within the 10 business day timeframe and the progress of the shipment was easily tracked. I was pleasantly surprised at the exceptionally good condition of the package/box considering the distance travelled. Kudos to the Royal Mail and USPS! I cannot express how excited I was to see these products so nicely wrapped and packed. The packaging of the actual product itself is very nice, professional. All of the above give way to the importance of quality this company delivers. I have always been fortunate enough to try nice, high end skin products for several years now and I’ve not been so excited to get started ever as I am with these Sarah Chapman goodies!! I will definitely be reporting back on my personal experience with the products but so far you get 5 Stars easily with me on first impressions!”

Posted 5 years ago

“After reading rave reviews about the introductory bespoke facial, I decided to treat myself and book an appointment. It is apparently considered as one of the best facials you can get in London so I was really looking forward to it! What I experienced today was a nice facial, certainly pleasant, done by a professional. However, there was nothing exceptional about it, and it didn’t feel different from other facials I’ve done in London for a much lower price. My skin was nice after the teatment but again, nothing special either. What I really didn’t like on the other hand is that you are pressured to buy products and book more treatments, which is quite annoying and not particularly relaxing. I also found out that my treatment was 170 pounds instead of 165 because of the LED lights. It’s obviously not for the 5 pounds but it’s not what I had booked initially and I wasn’t aware that I had to pay more for this. I just didn’t find it very client friendly and again, it makes you feel like all they care about is your money. Basically, there are lots of other places where you can get equally nice but much cheaper facials. I’m happy to pay more if I get a real quality product, here I simply didn’t find it was justified. Don’t get misled by reviews in magazines that may be more trendy than objective...”

Posted 5 years ago

“Lovely products, a pleasure to use.”

Posted 5 years ago

“Superb products that really deliver results.”

Posted 6 years ago

“I am new to Sarah Chapman, have bought the Anti Ageing Hereos Collection and so far so very good. My skin feels fabulous and the Overnight Facial Oil is particularly lovely, having said that all the products in the collection are fabulous! Have watched Sarah's videos, which are very helpful, using her massage techniques gives my face a great healthy glow. I am sure Sarah Chapman will now be my 'must have' facial products.”

Posted 6 years ago

“I went to the Sarah Chapman clinic for a first time Intro Bespoke facial of 90 mins it lasted 80.I was rushed throughout the whole treatment,had no lymphatic drainage around my eyes which I specifically asked for.No pressure was used whatsoever I didn't feel like I'd had a facial whatsoever I came out looking tired.A hard sell throughout the whole treatment not relaxing or beneficial whatsoever.Youre paying for the name not the service.A total waste of my time and energy.A very unsympathetic manager who refused to do anything about my dissatisfaction.A total waste of my time and energy.”

Posted 6 years ago

“I had to take the 1st bottle back to Space NK as the pump broke and the product was coming up the sides of the bottle not the pump. With the 2nd bottle, the silver covering came away from the bottle so I got product and silver bits mixed together.For such an expensive product the packaging needs to be sorted out”

Posted 6 years ago

“I had a 6pm appointment for a 'bespoke facial' and eyebrows plus upper lip waxing. The beautician was late so we started at 6:20pm - I had to leave at 7:10pm. She started by using wax that was too hot, the extraction was done without preparing the skin, but the rest felt pretty standard. I only discovered this morning that the waxing was very poorly done (irregular brown line, hair not removed from the upper lip), and in attrition my face is covered in spots and incredibly dry. Awful experience.”

Posted 7 years ago

“The eye make up remover with lash serum is a fantastic product. Since using it.....friends have been asking whether I have had false lashes added. At £32 a bottle it is not something I would normally use.....but this was a Christmas gift. I would happily forgo other treats so I could continue to purchase this product if only you got to use all of the lotion and not watch half of it squirt across the bathroom. At that price it is devastating to see half it wasted because the pump on the bottle does not work properly!!”

Posted 7 years ago

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Sarah Chapman Ltd is rated 4.8 based on 722 reviews