Santa Letter Direct Reviews

Name: Santa Letter Direct
Rating: 4.61

4.6 Rating 17,437 Reviews

90 %

of reviewers recommend Santa Letter Direct

4.6

Based on 17,437 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Santa Letter Direct:

Santa Letter Direct sends personalised letters from Santa to children all around the world. We have a wide range of letters available to bring the magic of Santa into your home this Christmas.

Visit Website

Phone:

(019) 347-13730

Santa Letter Direct 5 star review on 21st March 2024

741

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Jessica didn't get a letter of santa very disappointed”

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Posted 1 year ago

“HD a few issues”

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Posted 1 year ago

“Sadly, because of the postal strike, 2 of the letters did not arrive until after Christmas so the magic was lost. Not your fault, but still very disappointing.”

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Posted 1 year ago

“Santa pack arrived for Sloan and he sent his letter to Santa back and his reply from santa never arrived. I contacted yourselves and you sent another letter but still no letter from santa”

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Posted 1 year ago

“My 2.5 year old grandson liked the beginning of video but it was too long to keep his attention and not as much personal detail of him.”

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Posted 1 year ago

“I ordered right after Thanksgiving and Santa letters didn't arrive till Friday the 30th of December and were supposed to arrive the 18th of December, very disappointed”

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Posted 1 year ago

“I have ordered these yearly for my grandson. A few things I noticed this year. We struggled to read it. I don’t know if the font was smaller or different from previous years but we struggled to read it. Another thing that bothered me this year was the question about what you asked Santa for. I don’t remember this in the past. I had to pick an item that I knew he was receiving and then make it from Santa. And also it said that Santa’s elves were working on the item and got the letter before Christmas so he knew what he was getting after reading the letter. This is the first year I have been disappointed. I may look elsewhere next year.”

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Posted 1 year ago

“Arrived after Xmas but was a nice letter only wished it had arrived before Xmas.”

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Posted 1 year ago

“Didn't receive our letters in the post I assume due to the postal strikes. Luckily the pdf meant a friend could print them out so the children weren't disappointed. I have used santa letter direct several years and never had an issue before. Its always been great”

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Posted 1 year ago

“I did not receive the letter”

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Posted 1 year ago

“I use this service every year and have always been more than happy. However, this year, the letter actually told my son what he would be getting for Christmas. Exact words were ‘We are putting the finishing touches to Alexa’ which was too of his Christmas list. Never before has this happened. Normally ot would say something along the lines of ‘we will try our best to bring the Alexa you asked for’ I am really disappointed and wont be using this service again.”

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Posted 1 year ago

“Received the certificate but no letter”

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Posted 1 year ago

“I'm still waiting for mine it's only 3 days till xmas”

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Posted 1 year ago

“I ordered my letter on the 8th of December, it was meant to arrive by the 19th but unfortunately it has not arrived. This could be due to Royal mail and the Strikes”

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Posted 1 year ago

“I understand that with the post being on strike. I have not yet received the Birthday card off Santa I ordered to be here on the 17th December. My Grandson would've loved it.”

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Posted 1 year ago

“not been received yet?”

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Posted 1 year ago

“I ordered 3 letters and so far only 2 have arrived. I'm beginning to fear my 3rd child will not getting a letter from Santa this year! :(. I feel so bad for her. And, there is no way to track it so I'm out of luck.”

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Posted 1 year ago

“Never received all my letters but the ones i got were perfect.”

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Posted 1 year ago

“After ordering a letter from Santa and a goodie pack and only reserved the letter yesterday and nothing else after paying for both to be delivered very disappointing”

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Posted 1 year ago

“My grandson loved his letter from Santa. However I was disappointed because it arrived too early. It is his birthday on 13th December and I had asked for it to be posted on that date so as to separate Christmas and birthday. Unfortunately it arrived before his birthday. I understand about the postal strikes but the same thing happened last year. Why do you ask what date to post it if you are going to ignore it?”

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Posted 1 year ago

Santa Letter Direct is rated 4.6 based on 17,437 reviews