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Santa Letter Direct Reviews

4.6 Rating 17,435 Reviews

90 %

of reviewers recommend Santa Letter Direct

Company Reviews

Product Reviews

4.6

Based on 17,435 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Santa Letter Direct:

Santa Letter Direct sends personalised letters from Santa to children all around the world. We have a wide range of letters available to bring the magic of Santa into your home this Christmas.

Visit Website

Phone:

(019) 347-13730

Santa Letter Direct 5 star review on 21st March 2024

Santa Letter Direct 5 star review on 21st March 2024

Santa Letter Direct 5 star review on 22nd January 2024

Santa Letter Direct 5 star review on 26th December 2023

Santa Letter Direct 5 star review on 26th December 2023

Santa Letter Direct 5 star review on 25th December 2023

Santa Letter Direct 5 star review on 25th December 2023

741

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have ordered from your selves previously and recieved the letters late (this was when there was a royal mail strike last year so figured it was for that reason). Ordered again this year and only arrived last week. Thankfully I ordered some from another company, which was gratefully recieved 5 days after I had ordered it. Unfortunately I won't be ordering from your selves again.”

Posted 2 months ago

“The two letters were never delivered has to contact Santa Direct and complain yes they sent out replacements but not good service regarding the non delivery”

Posted 2 months ago

“Not received, very disappointing 😕”

Posted 2 months ago

“My niece received her letter today 12.01.2024. very disappointed. Waste if money. I need my money back.”

Posted 3 months ago

“Letter was supposed to arrive on December 27 I knew a couple of days after Christmas but I thought for a 3 year old that would be ok but it did not arrive until January 7 unacceptable”

Posted 3 months ago

“This is the 3rd year in a row that my grandkids either NEVER received their letter or it showed up a month late! Never again ordering waste of time and money”

Posted 3 months ago

“Have not received Santa letter, said by 12/29.”

Posted 3 months ago

“All 3 letters arrived addressed to myself and not the children !”

Posted 3 months ago

“We ordered on time, but never shipped out letter.”

Posted 3 months ago

“My wife and I have used Santa Direct for a few years and we really love the program. As of today (1/1/24) we still have not received our Santa letters that were supposed to be delivered on Friday, 12/21/23. This is the second year in a row our children did not receive their Santa letters that we purchased before Christmas. Last year we received them a few days after Christmas but it was still too late-my wife had to stay up drafting her own Santa letters for our children for them to wake up to on Christmas morning so they didn't feel like Santa forgot about them (because they kept asking why Santa's letters hadn't arrived). This year we just never received them and we are very sad because we really do love the letter quality and we have gotten the packages before too with the all of the other special activities which the kids love. We thought last year was just a fluke, so we thought we would try to order this year too. Very disappointed that we have now paid 2 years in a row and haven't received what we purchased.”

Posted 3 months ago

“I ordered 2 letters, only got 1. I post dated it for December 21st, got the 1 letter on December 26th. tried looking up my order and it never sent me an email. I also never received a confirmation email. I would like a refund.”

Posted 3 months ago

“Very disappointed. I bought 2 Xmas letters for each one of my nephews and 1 just arrived on 12/30.”

Posted 3 months ago

“He never got it”

Posted 3 months ago

“The letters were never received. Very disappointing, as I have been sending these letters for years.”

Posted 3 months ago

“I was happy to receive the letter sooner than expected. But I am disappointed as I paid for 3..no video messages which I never received”

Posted 3 months ago

“This is the second year that I have ordered before the deadline and not received the letter before Christmas. Very disappointed. Waste of money. Will not be ordering from this company again.”

Posted 3 months ago

“Letter did not arrive”

Posted 3 months ago

“never received , an my son was asking were is the letter from Santa!”

Posted 3 months ago

“As of December 24, no item was received. Package was due on the 17th. Now it is too late and doesn't do any good after Christmas!!”

Posted 3 months ago

“My kids never received thief letters. Imagine how disappointed they were that NO LETTER FROM SANTA this year. I am very upset with this company & WILL NEVER use you again or recommend”

Posted 3 months ago

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Santa Letter Direct is rated 4.6 based on 17,435 reviews