Salonwear Direct Reviews

Name: Salonwear Direct
Address: 14 Buslingthorpe Green, Meanwood, Leeds
Rating: 4.23

4.2 Rating 784 Reviews

79 %

of reviewers recommend Salonwear Direct

4.2

Based on 784 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

+44(0) 113 237 9010

Email:

info@salonweardirect.co.uk

Location:

14 Buslingthorpe Green, Meanwood
Leeds
LS7 2HG

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Salonwear Direct 5 star review on 27th March 2023

Angelika Cholewinska

Salonwear Direct 5 star review on 24th June 2022

Anonymous

Salonwear Direct 5 star review on 22nd March 2021

Dave Harper

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received my belt today, very happy with the product. Than you Tonia for being so helpful. Kinds regards Mary.”

Helpful Report

Posted 1 year ago

Hi Mary Thanks for your lovely feedback. Glad Tonia was able to help you. If you need anything else, let us know Kind regards The customer Service Team

Posted 1 year ago

“wrong goods sent despite placing telephone order - no answer on telephone customer care line for several days . Very disappointed”

Helpful Report

Posted 1 year ago

Hi Many apologies that you received the wrong goods. Please could you email us at customerservices@salonweardirect.co.uk so we can look to resolve this for you. Kind regards The Customer Services Team

Posted 1 year ago

“Romney Telford is an absolute star. Superb uniforms and aftercare administration service with invoices. Thank you to all the team.”

Helpful Report

Posted 1 year ago

Hi Thanks so much for your great feedback. Kind regards The Customer Services Team

Posted 1 year ago

“I have ordered a few different uniforms good quality, nice styles and very reasonably priced. The black scrub top is not black when compared to black, looks like it’s faded! I would not recommend that top however I will contact customer service and see what they can do. But all there other tops I would highly recommend.”

Helpful Report

Posted 1 year ago

Hi Jemma If you want to send us an email, we will look into your issues with the scrub top. Pleased to hear you are happy with the other items. Kind regards The Customer Services Team

Posted 1 year ago

“Customer Service was prompt and efficient after non-delivery of order (due to courier issues, not Salonwear Direct itself). Second delivery successful and products good quality and great value. Would not hesitate to use again.”

Helpful Report

Posted 1 year ago

Hi Jennie Thanks for your feedback. Glad you finally received your order and you are happy with it. Kind regards The Customer Services Team

Posted 1 year ago

“Very reliable”

Helpful Report

Posted 1 year ago

Hi Many thanks for your feedback. Kind regards The Customer Services Team

Posted 1 year ago

“Such excellent service! We order uniforms for our college and their returns/exchange policy is easy, efficient and the customer service is always helpful and friendly 😊”

Helpful Report

Posted 1 year ago

Hi Anita Glad to hear you are so happy with the customer service. If there is anything you need, don't hesitate to contact us. The Customer Services Team

Posted 1 year ago

“they are nice and quality uniforms. I like them.will order more”

Helpful Report

Posted 1 year ago

Hi Zhao Glad you are happy with your uniform. Kind regards The Customer Service Team

Posted 1 year ago

“Excellent top true to size and well made, Excellent price also. Super fast delivery. Would buy from again.”

Helpful Report

Posted 1 year ago

Hi Joanne Really pleased you are happy with your uniform. If you need anything in the future, we will be happy to assist. Kind regards Romney

Posted 1 year ago

“Made a mistake ordering for my partner ( didnt listen to her ). Phoned tonia and she sorted it and got me out off the poo. Thanks very much.”

Helpful Report

Posted 1 year ago

Hi Alan Tonia is really pleased she managed to get you out of the poo with your wife :-) If you need any assistance in the future, please don't hesitate to contact us. Kind regards The Customer Service Team

Posted 1 year ago

“Easy to order, fast delivery, great quality!”

Helpful Report

Posted 1 year ago

Hi Kate Thanks for the great feedback. if you need any assistance in the future, please don't hesitate to contact us. Kind regards The Customer Service Team

Posted 1 year ago

“First class service thank you nothing was a problem”

Helpful Report

Posted 1 year ago

Hi Rosemary Thank you for the feedback and glad you had a good experience. Kind regards Customer Service Team

Posted 1 year ago

“Easy ordering process. Quick delivery. No quibble with return and refunded money immediately! Amazing service all round! ☺️”

Helpful Report

Posted 1 year ago

Hi Tracy Thanks for taking the time to leave your review. Sorry to hear the item purchased wasn't suitable, however if you need any further assistance in the future, don't hesitate to contact us. Kind regards Romney

Posted 1 year ago

“First order: I waited for a while and after enquiring it was one item shorter so I received all. Check if I am happy with size, made another order and trousers were completely different size to previous one plus one leg was tighter than the other! so tight that I barely squeeze it in it! And suppress behind my knee. Obviously item is defective, but I was told to pay postage and ship items back. Not my fault though and will think twice before I order again due to size difference. I am 10/12 trousers which fits me are 14. Second 14 is slightly loose and third 14 teen is small 10. Good luck with ordering. I give two stars as I like the colours and tunic.”

Helpful Report

Posted 1 year ago

Hi Dorota I am sorry to hear you were unhappy with your order. If you would like to call the customer services team on 0113 2379010 I am happy to discuss the issues with you and see how we can resolve this. Kind regards Romney

Posted 1 year ago

“Order size bigger than what you are”

Helpful Report

Posted 1 year ago

Good morning I can see you purchase the navy Belle tunic. This is made in a stretchy fabric, however we do recommend if you are in between sizes you purchase the larger size. If you do require any assistance with regards to sizing, please feel free to contact our customer service team on 0113 237 9010 and they will be more than happy to assist. Kind regards. Tonia

Posted 1 year ago

“Tonia helped with my returns enquiry efficiently”

Helpful Report

Posted 1 year ago

Hi Sarah Your kind words have been passed to Tonia and she is happy she was able to assist with your return in order to resolve the query. If you need help with anything else, please let us know. Kind regards. The Customer Service Team

Posted 1 year ago

“Great quality and arrived on time.”

Helpful Report

Posted 1 year ago

Morning Lisa Thank you for taking the time to leave your review, it is appreciated and we are pleased to hear you are happy with your purchase. We look forward to hearing from you shortly. Kind regards. Tonia

Posted 1 year ago

“I had several issues with dpd delivering my parcel and didn’t receive the invoice for exchanging, I spoke with Tonia on both occasions who was very friendly and helpful and responded very quickly to my emails. Thank you!”

Helpful Report

Posted 1 year ago

Hi Sorry to hear you had issues with DPD but we are really pleased Tonia resolved this for you. If you do require anything else, please let us know. Kind regards. The Customer Service Team.

Posted 1 year ago

“Great quality & perfect size. Trousers are a quite long but only 5.2ft so have taken them up”

Helpful Report

Posted 1 year ago

Hi Michelle Thank you for your review. We are glad you like the quality and fit. The trousers are all un-hemmed and supplied with hemming tape in order for our customers to tailor them to the length they require. If there is anything we can assist with, please let us know. Kind regards. Tonia

Posted 1 year ago

“Item good quality, but I found pretty tight around waist .I'm normal size 8 but this one is not feeling that comfortable is a shame as I lovely tunic.”

Helpful Report

Posted 1 year ago

HI Joanna Sorry to hear the item is tight around the waist, you may exchange this for a different garment or size should you wish. If you require any assistance with regards to sizing, please contact our customer service team, customerservices@salonweardirect.co.uk and they will be more than happy to assist. Kind regards. Tonia

Posted 1 year ago

Salonwear Direct is rated 4.2 based on 784 reviews