“Ordered three road signs on 28th November using online form, to be delivered in 3-5 days. Was emailed by Jordan on 2nd December asking for more money for delivery, due to an error in the order, which I had not expected. Email went straight into my junk folder. I found the email and paid the additional amount on 13th December. I have tried to contact the company by phone over the last three weeks, but always goes straight to voicemail. I have sent three emails to Jordan and Mohammed, but no response received. Still no indication of when order will be delivered. Totally frustrating experience, feeling ignored, and worried that I am being ripped off.”
“Ordered couplers on 10/10/19 and never received my order despite making full payment. Spoke to a number of their staff who promised to resend order and/ or refund .Here we are on 15/11/19 with still no receipt of goods or any reimbursement. Will now write to the MD of the company.”
“We ordered 8 galvanised crowd barriers . On delivery we noted as did the driver wet silver paint on the barriers ,he gave us wipes to remove this as we helped unload.
Whilst in situ the problem has become dire as our customers even brush against them they have silver marks on their clothing.
Having flagged the problem with photos to the company ,nothing!!
having bought the same from other companies in the past we have never encountered this problem before .The spars also are loose and rattle . Very poor product.”
“Absolutely terrible service from Safefence.
Dealt initially with Andy who was helpful, then security gates were lost and had to be re made.
Part of another item has broken within 3 months of use and no replacement or help provided!
Jordan Loydon has terrible customer service skills and would advise to avoid.”
“Don’t use this company, placed order for next day delivery, it didn’t turn up till days later. So the workman I had arranged I had to cancel at short notice, who charged me for the privilege. I pleaded with safe fence for some kind of compensation for their error. But they could not care less. Not their problem, they use a courier company and it was their fault. Despite me even breaking down in tears down the phone , they would not compensate me . Ordering from their company cost me money and they could not care less. It cost me £100 for cancellation of the workman and safe fence are not prepared to even make a gesture towards it.. absolutely disgusting.”
“I seriously cannot fault the team and especially Ben. By far the quickest reply on any enquiries and 100% competitive with their quotes. I cannot recommend them enough and I look forward to working with them in the foreseeable future. Keep up the good work team :)”
“Safe Fence exceeded my expectations. The team were brilliantly helpful and active in helping me find suitable products for my project. All items arrived promptly with their 24 hour delivery service. Will definitely be using Safe Fence again.”
“Ordered my barriers on Monday, and they arrived on the next day with the 24 hour delivery service - the guys on site were happy with that as they could continue work that afternoon. Will use again - great for emergency barriers”
“An absolutely amazing service sfefence were able to offer me the plastic Road barriers that I needed on a 24 hour turnaround so that they wouldn't be late to site the team at safe fence really helpful and supported me through every step of the buying process, amazing team and amazing job and an amazing product well done guys”