“Really good communication, good range of products and Jordan Loydon was really helpful and his knowledge help a lot on deciding what type of product to get for my projects.”
“Terrible service so far. I placed a £700 residential order on Wednesday November 21st for 3-10 working day delivery. I received a paypal confirmation but no email confirmation.
On Monday November 26th I called to check the order was confirmed and asked for email to be sent. I was told the order was confirmed but would take 10 working days to be delivered. I gave my email address and was assured a confirmation email would be sent immediately.
On Friday November 30th (7 working days post ordering) I still had not received any email confirmation or any indication when my goods would be delivered. I called again and after being placed on hold was told that my goods would be delivered by Wednesday December 5th at the latest.
On Monday December 3rd I called and again asked for email confirmation and date of delivery. ONCE AGAIN I WAS ASSURED MY GOOD WOULD BE DELIVERED BY WEDNESDAY DECEMBER 5th.
By 3pm on Tuesday December 4th I had still not received any further information regarding my delivery. Once again I called Safe Fence, after being placed on hold for almost 10 minutes I was told that actually there was no way they could get my goods delivered before Friday December 14th.
This is incredibly frustrating, I have tradesmen who have scheduled there time around Safe Fence's repeat assurances. Safe Fence can give no reason why I have been giving such misinformation on three separate occasions.
Andy whom I spoke with today is now undertaking an investigation, the outcome of which I will add on here as soon as I hear back (I have been assured this will be within 24 hours)”
“Paid extra for 48 hours delivery. Spent two weeks and multiple emails chasing the order before it eventually arrived (without any refund for the extra charge on the 48 hours delivery)”
“Online purchase. Products bought were listed as available with delivery 3-5 days. However they were not available and after having to contact Safefence twice was told they hadn't even been made. It was almost a month before I received my £400 purchase.
Delivery charges were substantial enough despite not even being a 24 or 48 hour delivery and was not really good enough. When I need a product the same week, (which I don't think unreasonable,) I will be shopping elsewhere.”
