“Have used Safe fence previously for barriers and been happy with the service, so decided to use again to ensure we had the correct gates to accompany the barriers. Was unable to set up a business account so paid using the company credit card on 4th Feb, was told it was a 7 - 10 working days delivery date. On 7th day had to contact Safe Fence as had no communications from them with regards to when delivery would be expected. Was then told that gates were still only in their raw state and not yet painted, Safe fence at this point offered a refund but this was no use as we needed the gates to complete a project. We decided to await the gates to be sprayed and delivered but further miscommunication between their Sales dept and operations meant the wrong gates had been ordered and they required further adjustments to suit the barriers we had previously ordered from them. We eventually received the gates on 20th Feb and have received a £50 discount for future use, but unfortunately due to the service we have received we would be reluctant to order from Safe Fence again.”
Good Afternoon Rebecca,
I am very sorry to hear this. I have been made aware of the issue and the miscommunication that happened on our end. Your order was delayed, when manufacturing were then pushed by the Sales team to make the gates quickly they rushed it through and made standard gates rather than the bespoke ones to fit transit barriers, hence them then taking longer to correct this before dispatching them. Of course none of this was your fault & I am sorry that it affected your business. Thank you for your honest feedback, it has not been overlooked and we will continue to work harder on our customer service and fulfilment to ensure this doesn't happen again.
I hope that we do get the chance to work with you again in the future.
“Safefence is a great and reliable company, prices have always got me coming back.
The service is brilliant and whenever I am on the website Jordan is always there with fantastic knowledge and professional service”
“Great product range- everything you need for site setups. It is nice to deal with people who understand the demands of how reactive site demands can be. Safe Fence will be getting alot more of our business!”
“Absolutely terrible service from Safefence.
Dealt initially with Andy who was helpful, then security gates were lost and had to be re made.
Part of another item has broken within 3 months of use and no replacement or help provided!
Jordan Loydon has terrible customer service skills and would advise to avoid.”