“I purchased some pallisade fencing from Safe fence last week for a job. We needed just 4 bays to replace an existing fence line. Nothing was to much to ask with these guys! Everything arrived on time and they were extremely helpful during the process.”
“Fantastic service would highly recommend. Andy in the office was very friendly and efficient and kept me updated and Carl the driver was brilliant and laid the barriers exactly where I wanted them. He even telephoned me 20 minutes before he arrived to enable me to get to site without hanging around.
Would deafinately use again”
“Have used Safe fence previously for barriers and been happy with the service, so decided to use again to ensure we had the correct gates to accompany the barriers. Was unable to set up a business account so paid using the company credit card on 4th Feb, was told it was a 7 - 10 working days delivery date. On 7th day had to contact Safe Fence as had no communications from them with regards to when delivery would be expected. Was then told that gates were still only in their raw state and not yet painted, Safe fence at this point offered a refund but this was no use as we needed the gates to complete a project. We decided to await the gates to be sprayed and delivered but further miscommunication between their Sales dept and operations meant the wrong gates had been ordered and they required further adjustments to suit the barriers we had previously ordered from them. We eventually received the gates on 20th Feb and have received a £50 discount for future use, but unfortunately due to the service we have received we would be reluctant to order from Safe Fence again.”
Posted 1 year ago
Good Afternoon Rebecca,
I am very sorry to hear this. I have been made aware of the issue and the miscommunication that happened on our end. Your order was delayed, when manufacturing were then pushed by the Sales team to make the gates quickly they rushed it through and made standard gates rather than the bespoke ones to fit transit barriers, hence them then taking longer to correct this before dispatching them. Of course none of this was your fault & I am sorry that it affected your business. Thank you for your honest feedback, it has not been overlooked and we will continue to work harder on our customer service and fulfilment to ensure this doesn't happen again.
I hope that we do get the chance to work with you again in the future.