“"WARNING - while the website states ease of returns, and giving buyers their "discounted return price", the cost to return my $600 rug was $250. Which isn't remotely competitive with over sellers, and is completely misleading. I would have never ordered from rugsdirect had I known their easy return system would cost half of the rug. It was also considered "oversized" and not eligible for returns when I tried to return through their online process - requiring me to call customer service in order to get further information. Nowhere was it stated that my rug was "non-returnable". Another misleading aspect of their "return" process. I would rather pay $50 more for the rug elsewhere, and would have never ordered through them. Save yourself the struggle."”
“Found the perfect rug I wanted and placed my order on a Sunday. I realized after 30 minutes that I ordered the wrong size so I immediately sent an email to cancel my order so I could re-order the correct one. A few hours later I get an email saying that the order has already shipped and that I could not cancel even those the receipt I received said it would not ship for another 3 days. When I called today to see what we could work out, I was unfortunately met with very negative unhelpful representative. I realize this was my mistake but it’s hard to believe that they would not even work with me. As it all turned out, I found the same rug a lot cheaper on Amazon.”
“My ordeal with Rugs Direct has been nothing short of a nightmare. Waiting for months for a refund, I felt like I was chasing a ghost. And when the elusive refund finally arrived, it was shockingly less than what was rightfully owed. Rugs.com's utter lack of customer consideration has left me deeply dissatisfied and cautioning others to steer clear of this unscrupulous company.”
“Beware! I would have given ZERO stars if I could. The rug my husband ordered to go in his office arrived with the wrong color and very faded. It was pink in the middle of the rug where the online picture is clearly deeper orange and the rug looked like it had been left in the sun for a year. Customer service said there is no claim and would not pay return shipping charges. BEWARE!”
“Purchased a 100% viscose pile rug from Rugs Direct 5 months ago. Buyer beware these rugs cannot be cleaned. The care instructions on Rugs Direct nor the back of the rug say dry clean only. Who sells a rug that cannot be cleaned? Complete junk. Contacted their customer service and they were no help nor did they offer assistance. 100% viscose is a plant based material that isn't worth the paper it's printed on.”
“In November, I ordered 2 rugs and 2 pads. My order totaled $169.23. The rug colors did not match what was pictured on line. I understand this can happen. However I went to great expense to return the rugs as well as buying insurance on the returns. This cost me $40.63 in total to return the 2 rugs and the 2 pads. I waited for the returns to show up on my credit card statement. I was only reimbursed $157.42 of the total 169.23 due back to me. Rugs Direct did not include reimbursing me for my taxes that were paid to them. I finally had to call 2 months later to ask for them the attend to this discrepancy. I do not recommend this company. They give no money towards returns and they were not honest in returning my total amount until I called to complain. This represents very poor business practice on their part.”
“Ordered a rug that was showing as 'in stock', they took my money but i didn't receive any confirmation (yes, i checked my junk mail). I only had a message from paypal detailing the money leaving my account. After 3 days, I called them and was informed that the item was out of stock and "might be back in in 6-8 weeks". Woman was curt and disinterested, clearly this was a common occurrence for her.
A call the the day after i place my order with a brief apology/explanation probably would've been sufficient and i may have even been prepared to wait the lead time.
E-comm sites used to operate like this 10 years ago, I can't believe they are still in business today with such disregard for their customers.
Would NOT recommend”
