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RUBEZA Reviews

4.6 Rating 547 Reviews

91 %

of reviewers recommend RUBEZA

Company Reviews

Product Reviews

4.6

Based on 547 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About RUBEZA:

Our Company RUBEZA LTD. founded in 2018, Our Focus is sourcing for high quality bathroom supplies and furnitures . We wish provide %100 customer Satisfaction.Whether You are buying a furnitures or bathroom vanities etc.,our trained, professional staff are ready to assist you from to purchase , through delivery and beyond.We work hard to ensure that your entire experience with RUBEZA is pleasant and memorable.With our vast selection, service, knowledge, and experience, we want RUBEZA to be your first choice, every time for your bath supplies.

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RUBEZA 5 star review on 4th April 2024

RUBEZA 5 star review on 4th April 2024

RUBEZA 5 star review on 22nd January 2024

RUBEZA 5 star review on 16th December 2023

RUBEZA 5 star review on 20th October 2023

RUBEZA 5 star review on 3rd October 2023

RUBEZA 5 star review on 3rd October 2023

58

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“fast delivery of a tap very pleased not tried yet, thank you”

Posted 1 day ago

“Good service and on time delivery.”

Posted 2 days ago

“Fast responsive service and stylish merchandise.”

Posted 3 weeks ago

“Brilliant company to deal with , would highly recommend”

Posted 1 month ago

“This is a difficult review to write. On one hand, the sofa did arrive - eventually and we absolutely love it. It is comfy and seems well made. On the delivery day it was possible to track the driver via a link and so I knew exactly when he would get to us. He also called us. This part of the service was fine. We had been given a 3-5pm slot. It turned up at 8pm but I was ok with this because I could see what was happening. However, far less perfect was the wait time from order to delivery and the total lack of communication from Rubeza unless I chased them. When I ordered the website said 7-10 days delivery. After 10 days I was sent an email asking if I liked my sofa (I did not have it so panicked and sent an email). The reply said I would be waiting 6-8 weeks. The reply came from an unbranded email and was poorly written. It did not feel real. One way or another, I spent 12 weeks wondering if I’d made a terrible mistake. Delay after delay, that was only ever explained if I chased them. The customer service was poor to say the least. It felt like a one man show - I believe this still to be the case. I spent many weeks worrying I had been scammed. They offered me a free cushion because they knew I was annoyed. I never got it! Sadly, I will not use Rubeza again as I lack trust in the company. However, the sofa is beautiful so I’m putting the experience behind me and I’m grateful for the fact that it did arrive eventually.”

Posted 1 month ago

Hi , Catherine When you ordered we informed you with our first communication item's not stock if you would like to wait you can wait or we can cancel and refund your funds you decide to carry on your order , The situation we was in unpredictable for us your piece was in the Container which is the Houthi's attack the Suez channel ships reason of this ships are change the route and it's the something not in our hand and again reason of ship's turned the Africa delivery time to us turned from 32-43 days to 75-90 days also we get extra premium they get this long route we are the victim of the Houthi attack also , But we are so tired world unstability and we decide to We are not selling any item's out of stock reason of we receiving bad feedbacks because even we don't know when will arrive shipping companies giving schedule we informed you this schedule when this change it you asking to us why change however we can't ask shipping companies same question , These is something we are not happy with it also , thank you for your kind review we will try to best to improve our service's. Kind Regards

Posted 1 month ago

Hi , Catherine Also we will dispatch your free cushion in asap I informed my colleague they will sort in asap

Posted 1 month ago

“Lovely mixer tap im in love with it !! We havent fitted it yet but great quality for the price !”

Posted 1 month ago

“I brought the Sofia left hand large corner sofa back in May 2021, and loved it so much I added to it this year by purchasing the matching 2 seater sofa. Really quick service and delivery, great quality and easy to clean.”

Posted 2 months ago

“I ordered the Rubeza Scott 4 Seater Right Hand Facing Chaise End Corner Sofa in Idigo Blue. I was very happy with sofa to begin with, however after 6 months use (and certainly not over-use during that time!) the foam in the cushioning on the Chaise End severely sunk in meaning it became very uncomfortable to sit on (which is the best part of the sofa to sit as it is where you can put your legs up), and resulted in an achey back. The sofa was within warranty and given the foam was clearly faulty, I requested a replacement cushion/foam.I was told the warranty does not cover the foam. It would cost me £399 if I wanted to purchase new foam, and it would take 6 months for the pleasure. I am really disappointed in the sofa and Rubeza's assistance in sorting the fault. I am now stuck with a sofa that is too uncomfortable to sit on. This was my 2nd purchase from Rubeza, the first which I was happy with, but given my repeat custom expected better customer service.”

Posted 2 months ago

Hi , James Thank you for your kind review , We raised the issue to our manager , We will replace your sofa with brand new one and we will collect your old sofa Kind Regards

Posted 2 months ago

Hi , James As we promised we delivered your new sofa on the date of 2024.02.13 Kind Regards

Posted 1 month ago

“From initial contact to delivery, absolutely faultless. Double bathroom vanity unit of a very high standard. Well done.”

Posted 2 months ago

“The sofa looks great and comfy, we love it! There was a little bit of hiccup with delivery as it was heading to a wrong place (as I could see where the truck is on the map so could find out in the first place), but there was really good communication, they pick up the phones immediately despite it being a public holiday and it was sorted very soon. The delivery staff were very friendly and helpful as well. I was a bit worried about delivery after seeing all the reviews, but I was really happy with my experience!”

Posted 2 months ago

“Requested and paid for a sample, nothing recieved, zero communication just the usual send usca review. Of they cant get you a paid for sample i most certainly will not be handing my money over for a sofa, I have already requested this sample twice now.”

Posted 3 months ago

Hi , Lee We couldn't find any communication which is you reported us , item is missing however we will ship in one in asap Kind Regards

Posted 3 months ago

“Happy with Rubeza.”

Posted 3 months ago

“Well , what can I say … I ordered an armchair £399 without knowing/ being informed and cautioned that if I wanted to return I would need to pay £275 for transport back and extra £25 for unpacking it which means I would pay 300 in total and in return I would get £99 back!!! That’s unlawful actually and unfair given that I had not been made aware of it clearly. Lousy customer service was good until the point when we were arranging delivery. After that when they heard I wanted to return they just stayed expectations and didn’t bother to send terms and conditions until today although I said I wanted to seek legal advice. They have kept quiet. On balance I kept the armchair I don’t want as it’s not comfortable for me and too high although I must admit it’s well made , sturdy and have beautiful colour. Be mindful of the above when buying as you may end up being stuck with furniture which you may not necessarily wish to keep and be in love with.”

Posted 3 months ago

Hi , Monika These are our cost's unfortunately , Due to shipping cost's are very expensive we couldn't able to do these are cheaper than this. Kind regards

Posted 3 months ago

“We bought 4 seater Sofia Warm sand and 1 arm chair and ottoman Extremely comfortable and has a Glamorous look. Great Service and Delivery. I was kept updated about my order. Tracking was Excellent and the delivery drivers were very polite and friendly and helpful Would 100% recommend RUBEZA”

Posted 3 months ago

“The worst company ever. The sofa is POOR. The service is POOR. I complained about the fact the sofa has sunk in about 50 times, they ignored me every time, then they said they would call me, but of course they didn’t. Disgusting terrible company.”

Posted 3 months ago

“I am very happy with the sofa I got. The customer service was excellent as well. The owners were very sweet and helped me with the installation as well. Would definitely recommend Rubeza.”

Posted 3 months ago

“I bought a sofa using the amazing finance option. It only took a couple minutes for my finance to be approved. I was shortly contacted by RUBEZA to arrange delivery for the 28th of December, much much sooner than I had hoped for. (I placed the order on the 16th). However, I was called on the 21st of December in the morning from a delivery driver saying he would be able to drop it off that day if I was around, which I was so that was even better. I was over the moon. I am so happy with my sofa, and the quality. It’s exactly what I expected and it looks amazing in my home. I still can’t believe I received it a couple days after ordering. Very very happy with RUBEZA and would defo use again. Thank you!!!”

Posted 3 months ago

“Ordered a burnt orange Paula chaise sofa, they confirmed delivery for Wednesday 2 weeks after placing the order and I took off work for the day to receive the delivery. Day before the delivery still had no confirmation of when they would deliver so called on the delivery day and was rudely informed that they "couldn't find the item and it wouldn't fit on the truck" and that they would be in touch in 3 business days to arrange another delivery date. The following Monday after calling them they stated that they had found the item and would deliver it on the Thursday. My husband stayed home that day to receive the delivery and since I had ordered the sofa he didn't realise they sent the wrong sofa. 8/12 legs didn't screw easily into the one they sent (seemed like leftover bits and pieces). Don't have any faith in the return/exchange with this company to bother. Absolutely terribly run and won't purchase from here again. Wish I had done more research on other reviews - happy customers seemed to have gotten lucky.”

Posted 3 months ago

Hi , Hope you are well and having a good day , We are so sorry for the issue you live with us , however on delivery day and during the delivery one of driver's informed the your husband , but I believe the delivery reason of one day before Christmas Eve even is wrong item . normally our guys will not deliver the items they planned the bring back when they understand on delivery sofa is wrong design and our driver informed your husband before unloading sofa , However your husband wouldn't want to stay without sofa and accepted this sofa delivery even is wrong. We have return policy however , item should be new and re-sellable condition in this situation your husband /you was aware to situation but you both are choose the use them , and you didin't reported us during the 48 hours , therefore we can't apply to return policy. Also our guys take of the box your husband see , same day what you are received. We are very sorry for this issue , Next time please you should reject on delivery or report us in 48 hours , if you receiving wrong item or if you don't like to use item which is on delivery. Kind Regards Rubeza Team

Posted 3 months ago

“I'm very happy with this set of sofa. Absolutely more beautiful than they appear on pictures. Thanks to Mr Furkan for the support, the delivery was prompt and timely just as they promised as well as a very good customers service demonstrated by the delivery and installation team. I will keep buying from Rubeza & recommend them to others. Well done guys...”

Posted 3 months ago

“Bought a 1500 mm Dukes -X- Vanity Unit. The unit is a good quality product and looks beautiful in our bathroom. Many thanks to Furkhan for his quick responses to various questions and necessary support in selecting the unit and delivery.”

Posted 3 months ago

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RUBEZA is rated 4.6 based on 547 reviews