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Rubberduck Bathrooms Ltd Reviews

4.7 Rating 11,346 Reviews
92 %
of reviewers recommend Rubberduck Bathrooms Ltd
Company Reviews Product Reviews
3,113
 Metrics Info
4.7
Based on 11,346 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Rubberduck Bathrooms Ltd Reviews

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

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1
Piotr
Piotr
Verified Reviewer
“2 items we ordered and 2 came faulty. One at the begginubg hasn't been dispatched, they send after reminder. Wouldn't recommend.”
Rubberduck Bathrooms Ltd 1 star review on 8th April 2024
Helpful Report
Posted 1 week ago
Good morning Piotr, We're very sorry to hear about the issue with your order. We can see you reported an issue with a waste purchased late afternoon of the 4th, with a replacement being dispatched the very next morning at 9:56am using a tracked next day service. Just yesterday on the 8th, we received another email in the afternoon to let us know of a blemish in the finish of the tap purchased. There was an email exchange with all details being finalised at 17:09pm yesterday. We appreciate the frustration with dealing with matters of this nature but we do need a little time to resolve any issue raised to us. Please keep an eye out for your dispatch confirmation email and tracking link for your replacement. Rubberduck Bathrooms Team
Posted 1 week ago
5
Mike McLinden
Mike McLinden
Verified Buyer
“Excellent products and customer focused service.”
Rubberduck Bathrooms Ltd 5 star review on 25th March 2024
Helpful Report
Posted 3 weeks ago
5
Verified Buyer
Anonymous
Verified Buyer
“Thank you all great color maybe is a difrent but still ok”
Rubberduck Bathrooms Ltd 5 star review on 23rd January 2024 Rubberduck Bathrooms Ltd 5 star review on 23rd January 2024
Helpful Report
Posted 2 months ago
5
Matt Conroy
Matt Conroy
Verified Buyer
“Very prompt service - we managed to source a product from RubberDuck that came next day when the same product from a competitor had taken over 3 weeks. They really got us out of a hole as we nearly had no bathroom for Xmas! Thanks RubberDuck.”
Rubberduck Bathrooms Ltd 5 star review on 30th December 2023
Helpful Report
Posted 3 months ago
5
James Balfe
James Balfe
Verified Buyer
“Better service and delivery than competitors. Had to order from a number of places and Rubber duck was the most efficient and easy to use. Really good prices too”
Rubberduck Bathrooms Ltd 5 star review on 29th December 2023
Helpful Report
Posted 3 months ago
5
Karen Jackson
Karen Jackson
Verified Buyer
“All ok. There was a bit of a delivery issue however it was sorted quickly and all ended well, Would use again anytime”
Rubberduck Bathrooms Ltd 5 star review on 22nd December 2023
Helpful Report
Posted 3 months ago
5
Pam Quinn
Pam Quinn
Verified Buyer
“Found them on google when looking for some wall panels. The ordering was easy and their customer service team excellent when I rang with questions about delivery. All items were delivered by the delivery date and were really good quality.”
Rubberduck Bathrooms Ltd 5 star review on 30th November 2023
Helpful Report
Posted 4 months ago
5
Brett Shepherd
Brett Shepherd
Verified Buyer
“Great product at a great price and delivered in great time. Thoroughly recommend these guys!!!”
Rubberduck Bathrooms Ltd 5 star review on 21st November 2023
Helpful Report
Posted 4 months ago
1
Ben Lowbridge
Ben Lowbridge
Verified Buyer
“Ordered shower panels and they come like bananas 1000000% wouldn’t recommend to anyone.”
Rubberduck Bathrooms Ltd 1 star review on 31st October 2023
Helpful Report
Posted 5 months ago
Good afternoon Ben, We're very sorry to hear about the bow in your panels. We are a little surprised to see your review come in. When we had a discussion we agreed to send out free of charge replacements, all we asked for was an image to send over to the manufacturer to have them replaced without delay. Looking back we can't see any response to the email we asked you to reply to, just this review. The material is wood based and it's entirely normal for panels to exhibit a small bow at times. This can be removed very easily by storing them overnight with the bow facing up. As part of the installation guide, it is a requirement to inspect panels on arrival and to store them in the environment you will be fitting them for 48 hours prior to installation. Given the above, a small bow should not affect any fitting timelines. We had presumed you had installed them without issue. We're sorry you haven't had the typical Rubberduck experience here Ben. Rubberduck Bathrooms Team
Posted 5 months ago
5
Angus Armer
Angus Armer
Verified Buyer
“They have never let me down with the various things I have purchased over the years. Especially abacus equipment.”
Rubberduck Bathrooms Ltd 5 star review on 27th October 2023
Helpful Report
Posted 5 months ago
5
Verified Buyer
Anonymous
Verified Buyer
“The whole process of ordering and delivery was easy. The salesperson on the phone was very helpful talking me through what I needed for shower tray and screen. The price was competitive and it arrived well packaged . It has now been installed (but no yet plumbed in) . It looks fantastic. Great looking quality and finish. I will write another review once I’ve used the shower!”
Rubberduck Bathrooms Ltd 5 star review on 1st October 2023
Helpful Report
Posted 6 months ago
5
JACK LARKMAN
JACK LARKMAN
Verified Buyer
“Great service all round”
Rubberduck Bathrooms Ltd 5 star review on 20th September 2023
Helpful Report
Posted 6 months ago
5
Barbara Short
Barbara Short
Verified Buyer
“I was looking for a tap for my downstairs vanity unit. I saw one online but wasn’t sure if it would fit my new sink. Customer Service went out onto shop floor as he thought they had one on display. He asked me where I bought the sink and checked online to see if it would fit. Assured it me would and a couple of days later it landed. It did fit and looks lovely. Excellent price too.”
Rubberduck Bathrooms Ltd 5 star review on 20th September 2023
Helpful Report
Posted 6 months ago
5
Andy Baker
Andy Baker
Verified Buyer
“Delivery and customer service was perfect Would definitely recommend and use this company again”
Rubberduck Bathrooms Ltd 5 star review on 19th September 2023 Rubberduck Bathrooms Ltd 5 star review on 19th September 2023
Helpful Report
Posted 6 months ago
5
Mark Kitchen
Mark Kitchen
Verified Buyer
“Product was great Unfortunately delivery was very poor late and not as times specified on delivery email also there was serious damage to diagonaly opposed corners.”
Rubberduck Bathrooms Ltd 5 star review on 19th September 2023
Helpful Report
Posted 6 months ago
4
Michael Frazer
Michael Frazer
Verified Buyer
“Positives. Really nice product, the ceiling panels I chose have a reflective gloss which adds a much lighter feel to the whole bathroom. Very happy with that. Not so positive. One of the most expensive delivery charges I had to pay for any item in my bathroom refurb. Plus, the delivery was a day later than the courier's email stated, so I waited in a whole day for nothing.”
Rubberduck Bathrooms Ltd 4 star review on 29th August 2023
Helpful Report
Posted 7 months ago
5
Verified Buyer
Anonymous
Verified Buyer
“Timely delivery, well packaged and exactly as ordered.”
Rubberduck Bathrooms Ltd 5 star review on 18th August 2023
Helpful Report
Posted 8 months ago
5
Verified Buyer
Anonymous
Verified Buyer
“I ordered 3 worktops and 2 wall panels in their sale. They held on to them until needed and replaced one bowed worktop the next day. Good price, helpful sales team and helpful delivery company. I was very pleased with their service and I would use them again.”
Rubberduck Bathrooms Ltd 5 star review on 18th August 2023
Helpful Report
Posted 8 months ago
5
Janet Hopcraft
Janet Hopcraft
Verified Buyer
“Brilliant, delivered next day, tap looks great, for price paid amazing.”
Rubberduck Bathrooms Ltd 5 star review on 18th August 2023
Helpful Report
Posted 8 months ago
5
Verified Buyer
Anonymous
Verified Buyer
“Super quick delivery time, product was well packed and of good quality.”
Rubberduck Bathrooms Ltd 5 star review on 18th August 2023
Helpful Report
Posted 8 months ago
5
Nona Lewis
Nona Lewis
Verified Buyer
“The staff at Rubberduck could not have been better. They were knowledgeable, patient and attentive. They followed up everything that they said they would. They made the task of purchasing the necessary items as easy as possible.”
Rubberduck Bathrooms Ltd 5 star review on 24th June 2023
Helpful Report
Posted 9 months ago
5
Verified Buyer
Anonymous
Verified Buyer
“Excellent advice and service given, I would definitely recommend you.”
Rubberduck Bathrooms Ltd 5 star review on 23rd June 2023 Rubberduck Bathrooms Ltd 5 star review on 23rd June 2023
Helpful Report
Posted 9 months ago
5
John O'Brien
John O'Brien
Verified Buyer
“bought bath panel & it was delivered on time, good quality product, no damage during transport as was packed well, worked a dream & installed, done the job it was meant to”
Rubberduck Bathrooms Ltd 5 star review on 23rd June 2023
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Posted 9 months ago
5
THE S U S GROUP
THE S U S GROUP
Verified Buyer
“Perfect product and on time delivery. Very pleased”
Rubberduck Bathrooms Ltd 5 star review on 15th May 2023
Helpful Report
Posted 11 months ago
Thank you for you order and taking the time to leave a review. The HaLite panel look good installed in your bathroom. glad we could be of service. Regard Rubberduck Bathrooms
Posted 11 months ago
5
W McGowan
W McGowan
Verified Buyer
“Great service, answered all my queries and my order came in a few days. Very pleased with the.elements backer board and very easy to install and tank”
Rubberduck Bathrooms Ltd 5 star review on 21st April 2023
Helpful Report
Posted 11 months ago
Cheers for the 5 star rating Bill! We couldn't be happier to see you were pleased with the service and backer boards too. It's always great to hear customers say good things about the products and service we offer. We look after our trade customers too Bill. If you need anything else moving forward, give us a call and we'll work out the best price we can offer on anything you need. Rubberduck Bathrooms Team
Posted 11 months ago
5
John Turner
John Turner
Verified Buyer
“Good product as described, competitive pricing and on time delivery”
Rubberduck Bathrooms Ltd 5 star review on 21st April 2023
Helpful Report
Posted 11 months ago
Thank you so much John for the 5 star rating! We are delighted you are pleased with our product, pricing, and delivery. We sincerely appreciate your custom as a valued customer. That looks like a cracking finish too, give the fitter our thanks for making the products look great when installed! Rubberduck Bathrooms Team
Posted 11 months ago
5
Nicola Dodds
Nicola Dodds
Verified Buyer
“Great price on a beautiful kitchen tap. Excellent quality. Super fast delivery too. Would highly recommend 😄”
Rubberduck Bathrooms Ltd 5 star review on 21st April 2023
Helpful Report
Posted 11 months ago
Thank you so much Nicola for your 5 star rating! We're so glad you had a great experience with our kitchen tap and were pleased with the great price and fast delivery. We must say, the tap looks amazing installed and that looks to be a lovely well kept lawn in the background too!! We value customers like yourself, and of course we'd welcome you back with open arms! 😄 Rubberduck Bathrooms Team
Posted 11 months ago
5
Emma Burnett
Emma Burnett
Verified Buyer
“I have a building firm and have been using Rubberduck for shower and bath panels for years. I've always experienced reliable service and consistency in product quality. I have never felt the need to look elsewhere for these products, and when I have had to purchase elsewhere it's been a hassel every time!. I am always confident to recommend Rubberduck to clients, family and friends. Thanks to the Rubberduck team, who ALWAYS answer the phone if I call.👌”
Rubberduck Bathrooms Ltd 5 star review on 20th April 2023 Rubberduck Bathrooms Ltd 5 star review on 20th April 2023
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Posted 11 months ago
Thank you so much for your awesome 5-star rating, Emma! We are so glad that you trust us and our products for the bathroom projects you do. We deeply appreciate your loyalty, and it means a lot to us that you have never felt the need to look elsewhere for your products. Make sure you do call us to place your orders Emma, we always look after our trade customers and if there's any extra discounts we can apply we always will! Thanks again for being such an amazing customer!
Posted 11 months ago
5
Janet Morse
Janet Morse
Verified Buyer
“Very competitive pricing, good communication and very pleased with the products.”
Rubberduck Bathrooms Ltd 5 star review on 18th April 2023
Helpful Report
Posted 1 year ago
Thank you, Janet, for your amazing 5-star rating and for being a returning customer! The job looks like it's coming along nicely and that finish on the walls is looking amazing too! We're grateful that you appreciate our competitive pricing, good communication and very pleased with the products. We really appreciate your support! Rubberduck Bathrooms Team
Posted 11 months ago
4
Dariusz P Rosik
Dariusz P Rosik
Verified Buyer
“Quick dispatch and professional packing. Ceiling panels looks nice but top side should be a bit thicker as is really weak. By accident I have knocked it during installation and made hole 😞 All went up good at the end. One star less due to quality. 5 stars for delivery”
Rubberduck Bathrooms Ltd 4 star review on 15th April 2023
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Posted 1 year ago
Thank you so much for your 4 star rating, Dariusz! We really appreciate your loyalty and are so happy that you are a returning customer. We apologise for the inconvenience caused due to the product quality. We're looking at options for a thicker ceiling panel at a slightly higher price point for that very reason! We'd love to welcome you back in the future and thank you again for your valuable feedback! Rubberduck Bathrooms Team
Posted 11 months ago
Rubberduck Bathrooms Ltd is rated 4.7 based on 11,346 reviews
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