Roys of Wroxham Reviews

Name: Roys of Wroxham
Address: Roys of Wroxham NorwichNorfolk, NORWICH
Rating: 4.87

4.9 Rating 5,070 Reviews

97 %

of reviewers recommend Roys of Wroxham

4.9

Based on 5,070 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01603 782131

Email:

enquiries@roys.co.uk

Location:

Roys of Wroxham NorwichNorfolk
NORWICH
NR12 8DB

Roys of Wroxham 5 star review on 4th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Parcel delivered late after 4 emails stating times 1 day no correspondence at all I ordered & paid for 2 items & only to be told only.one available Very poor service”

Helpful Report

Posted 3 years ago

Good morning, Thank you for posting your recent review. We are sorry to hear of your disappointment however, this was due to an internal stock error on our system. We unfortunately did not have the 2 in stock you ordered which is why you received a refund for the other. In relation to your late delivery please accept our sincere apologies on DHL’s behalf and we will pass your comments onto them. Again we apologise for the inconvenience caused. Kind regards, Roys Customer Service Team

Posted 3 years ago

“Very third rate”

Helpful Report

Posted 3 years ago

Good afternoon, Thank you for posting your recent review. We are sorry to hear of this. It seems you placed two orders for the same item. Please see below the order numbers and times the orders were placed. 1. 000028491 - 23 Aug 2020, 08:58:12 2. 000028698 - 26 Aug 2020, 11:23:28 We will of course accept your return and refund this once we receive it back. Kind regards, Roys Customer Service Team

Posted 3 years ago

“I repeatedly contacted customer services to find out when the delivery would be, as the tracking code did not work. I was unable to narrow down the window of delivery to smaller than 7 days! In the end, it turned up by surprise quicker than expected, and as a result was left unattended in a open corridor of my building for a couple of days. This is what I wanted to avoid, hence my approaches to customer service.”

Helpful Report

Posted 3 years ago

“Hi! 1) I purchased this radio because the reviews said great reception, I could get 4/5 DAB channels before, still the same! I could get decent FM broadcasts but now there’s to much interference even if I hold the aerial. 2) thorough the night when I try switching from iPod to FM the buttons are too complicated and now the on/off button goes into search mode! 3) the iPhone docking station is not made for iPhones, a) it’s hard to insert iPhone and it’s going to damage it very soon as I have to force it in. B) when docked I’m only able to access the top of the iPhone on/off button! I’ve persevered with this radio as you were good enough to replace it before when the buttons didn’t work correctly but I think this one is going same way, I’m not happy at all with the reviews as when I look in google at reviews they are completely opposite to yours for this radio which makes me think they are doctored! Can I please return this radio and get my money back, I don’t think a third radio would be any different? Gordon Burgess”

Helpful Report

Posted 3 years ago

Good morning, Thank you for your review. We are sorry to hear you are experiencing issues with your replacement radio. We will of course be happy to rectify this further. We will email you directly to get this sorted. Kind regards, Roys Customer Service Team

Posted 3 years ago

“Both saute pans were damaged, one very badly so. Since they had no original packaging, it is clear these were previous returns. Roys asked for photos then agreed to swap these out. Next day was told all the replacements for one of the pans were damaged, so they would swap out one and refund the other but they would be collected at different times. Since I only had one set of packaging, I requested that they collect both together and refund my money. I am still awaiting collection. Knowingly sending out faulty goods is a disgrace and they have no empathy with the customer. I will never deal with Roys again. I just hope I get my money back!”

Helpful Report

Posted 3 years ago

Good morning. Thank you for your review. We are very sorry about this however we have now arranged the collection of these for Monday 27th July. We will of course refund you in full once we have received these back. Kind regards, Roys Website Team

Posted 3 years ago

“Pole broke immediately after erecting. Pretty poor really. Will call customer care.”

Helpful Report

Posted 3 years ago

“I ordered 4 bags of weber briquettes over 1 month ago and I have still not received 3 bags. There should be a 2-3 day delivery. I was told this had been resolved and more would be sent but they haven't been. I have emailed again today.”

Helpful Report

Posted 3 years ago

“Sorry I can’t receive my order still can you short out please”

Helpful Report

Posted 3 years ago

Good afternoon, Thank you for your review. Could you please email in with reference to your order number as to why you cannot receive your parcel and we can rectify this for you. customer.services@roys.co.uk Kind regards Roys Customer Service Team

Posted 3 years ago

“I am a regular buyer on on line. This is one of the hardest purchase I have made I think in few years. More than 11 days since I purchased still I didn’t get my item. Seems like no one cares. Even no bother to properly communicate with the client. More over as a customer I am trying to chase where is my item gone. Poor very poor service. Thanks”

Helpful Report

Posted 3 years ago

“Products turned up damaged and some broke on 1st use , no response when emailed regarding the issues. Very very poor customer care would not recommend”

Helpful Report

Posted 4 years ago

Good afternoon. Thank you for leaving your review and apologies in the delay in getting back to you. We are experiencing high levels of emails at the moment so please accept our apologies for this. Could you please send in a photo to enquires@roys.co.uk of the damaged items on your order so we can rectify this straight away. Many thanks Kind regards Roys

Posted 4 years ago

“I ordered Westland Aftercut Patch Fix 30 Patch Box online but received a different product. I have since tried to contact Roys to discuss my order but all my calls have gone unanswered. Very poor.”

Helpful Report

Posted 4 years ago

Good Morning, Unfortunately due to the COVID-19 pandemic, many of our customer service staff are homeworking, and as per our website, we are taking online queries, via email, only. If you could please email us with you query we will be happy to resolve this for you. Kind Regards Roys Customer Service team.

Posted 3 years ago

“I ordered a new blender last week and when it arrived it was clear it was a used item as it had mouldy food on the cable, damaged packaging, a creased instruction manual and had marks on some of the parts. I sent an email but have yet to receive a response. Poor service all round.”

Helpful Report

Posted 4 years ago

Good afternoon, Thank you for your review. In regards to this we replied to your email on the 18th of March. The email said: Good afternoon, Thank you for your email. We are terribly sorry to see your order has arrived in this condition. We would like to offer an exchange of this item where our courier will do a “swap-out” this is where they collect the item you have and deliver a brand new one out to you at the same time. We can do this for as soon as tomorrow if this is suitable? We look forward to hearing from you. However we never received a reply. Of course we can still arrange this swap out if you would like us to do so. Kind regards Roys Customer Service Team

Posted 4 years ago

“I have not yet received my order from Roy's of Wroxham - I have emailed to ask where it is but to date have received no reply. Mrs S Dalling”

Helpful Report

Posted 4 years ago

“Item arrived marked didn’t replace”

Helpful Report

Posted 4 years ago

“I ordered an item which arrived damaged and not suitable to give as a gift. I then phoned up and spoke to someone regarding this order, I received an apology and was informed the replacement item would be shipped after the bank holiday ensuring it would arrive in time for when I would need it. I appreciated this was very efficient they considered asking for the timing. After the bank holiday I recieved an email stating when it had comes time to send my item that it was no longer in stock. Fair enough I recieved a refund but now didnt have enough time to seek a replacement item from elsewhere. I would have appreciated to have been told on the phone call that there would be no replacement and giving me extra time to find an alternative gift. In the end I was very disappointed from the service I recieved.”

Helpful Report

Posted 4 years ago

“I am still waiting for my delivery a week later. The delivery company apparently can’t carry such a heavy item and wanted me to help with this! Allegedly it is going to arrive on a 2 person delivery this afternoon. If it doesn’t I’ll be requesting a refund! The pool chemicals that arrived were badly packed and the chlorine tablets had fallen out into the box. I breathed in the dust which made me feel unwell. Not planning to order from Roys again I’m afraid, definitely need to review the delivery company.”

Helpful Report

Posted 4 years ago

“dont picture both salt and pepper on google when the purchase is only for the salt.cant be on my ownnin making this mistake so get it sorted or are you intentionally ripping people off ???”

Helpful Report

Posted 5 years ago

Good Morning Our apologies that your unhappy with your purchase. Our goal is for all customers to be completely satisfied with products and services from Roys.co.uk. Our listing for this particular item does clearly state in the description that the pepper mill is sold separately, in our site Description. We however will amend our image for future customers. Thank you for bringing this to our attention. As with all of our items, if you are not completely satisfied, you can return the item to us within 14 days of delivery for a full refund. Please see our 'Returns' section of our website for more details. Kind Regards Roys Customer Service Team

Posted 5 years ago

“On arrive the goods were incomplete, I tried to telephone the help line & each time I got through I was cut off. In desperation I telephoned the manufacturers, where a very helpful customer services young lady went out of her way to post the missing parts which arrived very promptly. Nil points for Roys 8 out of 10 for T & G the manufacturers (they got it wrong but sorted it out well). I would not use Roys online again.”

Helpful Report

Posted 6 years ago

Good Morning, We apologise for this experience you have had. Unfortunately we have recently been experiencing problems with our phones so that is more than likely the reason you were unable to get through to us. We do alternatively have an email address; enquires@roys.co.uk which you can contact us on if you ever have any other problems in the future. Apologies again. Kind regards, Roys Customer Service Team

Posted 6 years ago

“Your site said order before midnight on the day of my order to ensure delivery before Christmas. That is specifically why I ordered from your company. My order was not delivered until the Wednesday AFTER Christmas. To compound matters further the courier said it had been in their depot since the Saturday before Christmas but they were not allowed to deliver it??? I don't know who is really to blame here but as my order was with your company the ultimate responsibility for it being delivered on time as promised on your website must be yours.”

Helpful Report

Posted 6 years ago

Thank you for your review. It seems there has been some confusion here, our website stated orders placed before 12pm on the 21st would be delivered before Christmas, by which we meant midday, not midnight. Your order was placed at 8:16pm and so would not have been processed until the next day. Our courier collects items from us in the afternoon, and takes them to a processing depot that evening, they are then delivered on the next working day (Mon-Fri) which is why the courier would have had the item in their depot on the Saturday but it was not delivered until the Wednesday. The estimated delivery date for orders placed after 12pm (noon) on the 21st was Thursday the 28th so by having your item delivered on the 27th it was actually earlier than we would have expected. We accept that the wording of 12pm may be confusing and different people will interpret this as either midnight or midday and apologise for any convenience caused. We understand how important it is to our customers that items arrive before Christmas and so we changed our normal cut-off time from orders from 1pm to 12pm to allow extra time for processing and packing, we did not expect this to be interpreted as midnight. Kind regards, Roys Website Team

Posted 6 years ago

“Never received it!”

Helpful Report

Posted 7 years ago

Good Morning Regarding your order placed with us, due to the driver not being able to access the building the driver has been unable to deliver your parcel, additionally as it has been rearranged so many times, they have now issued a new consignment number – this will be attempted on Monday 24th April for you, with a text delivery window coming to you on the day. We have only just been notified of this late delivery, but of course would have helped sooner if you had contacted us directly. Kind Regards Roys Web Team

Posted 7 years ago

Roys of Wroxham is rated 4.9 based on 5,070 reviews