“My package that was delivered to my neighbor's house instead of my house address. I have not received my package and did NOT ask for it to be accepted by anyone. Royal Mail has ignored my inquiry and my package is worth 80 pounds or 100$.”
“Liar company, twice in a row lied they came to collect parcels from my address, when my camera was checked no one ever turned up. Bunch of liar rats. You are meant to trust the delivery service with your parcels, how can this be when they are a bunch of liar rats.”
“You should be ashamed of yourselves, an awful institution that is not worth the heartache you cause. I hate how you treat our personal belongings and you deserve everything horizon did to you”
“Items lost at Plymouth mail centre.
I have had at least two item lost lately after arriving at Mail centre on route to West Park sorting office. Contacted Royal mail and told to contact seller. Very poor customer service and assistance.
After paying for postage service and knowing that item had
been dispatched from seller - this is Royal mail's responsibility.
They are not meeting their obligation. Disgusted in the service provided.”
“Sent two letters by tracked delivery - when checking to see if they had been delivered all I got was the message to say you have it, and the next message I would receive would be when an attempted delivery was made. No messages were received, I had to make numerous phone calls to check that the letters had been delivered, which they had - albeit not within the time scale I was expecting and had paid £6.50 for.. Dreadful service...”
“lies lies and more lies from a failed inept once great institution....failed to deliver then lied no cards through door.. ANY COMPANY THAT USES ROYAL MAIL NOW ARE JUST DAMAGING THERE OWN REPUTATION ......ROYAL FAIL NOT FIT FOR PURPOSE”
“Rubbish service had two packages taken over 10 days to be delivered which should have been 2/3 days.
Could have delivered it quicker myself on foot.
Another British institution gone to pot.
Will never use again.”
“Royal Mail are the worst. You pay for 24 next day and 48 hr delivery tracked and it NEVER arrives on time. I have lost count of the number of times this has happened.
My last parcel was out for delivery between 1 & 2pm. It never arrived. According to the tracking the parcel was returned to the depot at 4.40pm even they are supposed to deliver up to 7pm. No excuse was given. I would give them less that one star if I could. We are paying for services they don't provide.”
“What a terrible service.
Pay for 24 hrs tracked and in that 24 hrs it's got no further than the local sorting office.
Go online and it tells you it's their aim and not a guarantee!!
Who else would get away with that as a company .
Maybe you should pay after item delivered as they are simply conning thousands daily out of money, people pay premium should get premium. Best just to stick to second class seems no different to more expensive options.”
“Royal Mail is pathetic!
You pay for tracked 48 hours delivery and you’re extremely lucky if you receive your package within the time scale .
Royal Mail should have the royal name removed as there is nothing royal about them !
This company needs to be investigated
The worst service ever”
“I used 1st class signed for sending important documents, posted 14th March and still haven't arrived. Absolutely disgraceful, Royal Mail your service is shambolic!!!! I'll stick with Evri in future”
“No parcel just a pic of my parcel being handed to someone at a different address…that is Royal mails proof of delivery!!!!!!! Customer service doesn’t exist… Amazon and eBay send my parcels through Evri after I insisted…I suggest other customers request this if you want your parcels”
“Very bad service pist does not arrive gas bill sent out 19th March 2024 arrives on 5th April 2024. Terrible service nothing short of grossly incompetent.”
“Please Amazon take over Royal Mail!
My Post is always late, have to tell relatives to send cards weeks in advance as they never arrive in time for birthdays!
When I order something online using next day delivery and they send through Royal Mail I know that I’m royally f**ked! But no refunds given for receiving it a week later! Absolute joke.
I can honestly say that I’ve never received a parcel on time when sent via Royal Mail. My dad was sent a Christmas present in December, received in February(contents smashed) no joke!!!”
“Royal Fail…..
Whenever I order something from Amazon or other online retailers, a wave of dread comes over me when I see the delivery service is Royal Mail. I have been waiting for a tracked 48hr parcel to arrive for the past 9 days and they are clueless to what’s happened to it or where it actually is, I mean, isn’t that the whole point of having it sent tracked so it can actually be found? Another hopeless case of Royal Mail failure, looking forward to the next one. Reputation is way over the horizon”
“It takes less time for Amazon in the Usa to pick then process and fly an item over the Atlantic than it does to get the same item from Surrey to Scotland. No wonder people dont use them anymore and that includes Me from now.”
“I have been waiting for a parcel delivery posted on Tuesday 48 hour time slot time given 1.59 to 15.59 still not arrived. Wasn't like it in my Post Office days. Gone down hill tremendously”
“Paid 1st class signed for 29th March important Data in letter as of 5 April not arrived . Customer service said they did not have a clue where my letter was and to let my bank know that my bank details are at risk . what a bunch of clowns”
