Row.co.uk Reviews

4.73 Rating 4,518 Reviews
96 %
of reviewers recommend Row.co.uk
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.22 out of 5
Read Row.co.uk Reviews
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Phone:

0844 3186870

Email:

customerservices@row.co.uk

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Warning, warning, warning! If you are thinking of insuring your appliance with Row please stop. I think most of these reviews are about the application process which was easy enough because they want your money. I insured three appliances with Row in June 2020; a range cooker, an integrated fridge freezer and an integrated dishwasher. I pay just under £20 a month.

 

My cooker developed a fault in January and I contacted Row to arrange for the fault to be fixed, I then received an email which stated that I would be charged an insurance excess of £125 PLUS I would have to pay the remaining monthly payments to take me from January to the following June This took the total to over £180!

 

I have spoken with another company who have told me that the manufacturer of my oven would charge £125 to come out and repair my oven.

 

I am unhappy that I have been paying £20 a month for Row to do nothing more than to contact an engineer on my behalf. I believe that I have been paying £20 for a service which is completely unneeded and unnecessary. I am quite capable of calling an engineer from the manufacturer and arranging for the oven to be fixed.

 

When I took out the insurance I was under the impression that my appliances were insured and protected against fault or damage and my premiums were put towards the maintenance. I have no idea what they use my £20 a month for.

PLEASE USE ANOTHER COMPANY
Posted 10 hours ago
unbelievable service. passed around every department and left me nearly 3 weeks without a working appliance!
Posted 2 weeks ago
very easy to use and good value website
Posted 2 months ago
Thanks for the help
Posted 2 months ago
The best service ever
Posted 2 months ago
Thanks for the help
Posted 2 months ago
online was fast and effective
Posted 2 months ago
A good all in one insurance cover
Posted 2 months ago
Easy and good service thank you
Posted 2 months ago
better insurance coverage than many more expensive companies. Easy communication
Posted 2 months ago
Great price for the level of cover I am receiving.
Posted 2 months ago
Quick and easy to set up
Posted 2 months ago
Quick and easy to set up
Posted 2 months ago
Easy to set up
Posted 2 months ago
Easy to set up
Posted 2 months ago
Easy to use website and competitive prices.
Posted 2 months ago
Very cheap and easy to apply
Posted 3 months ago
Fair prices, easy to apply for
Posted 3 months ago
It was very easy to use because I'm not very good on the internet as far as I'm concerned it's very good
Posted 3 months ago
It was very easy to use because I'm not very good on the internet as far as I'm concerned it's very good
Posted 3 months ago
Row.co.uk is rated 4.73 based on 4,518 reviews