How would you rate
Ross Watch Repairs
"I found the watch experts were knowledgeable, and the service quick and easy. Based on my experience I would recommend Ross Watch repairs in Tunbridge Wells.
I’ve attached a pic of my clean 20 year old Rado, It’s still my daily runner after a battery change and a fix to the bracelet."
"Excellent communication, very efficient service couldn't ask for better"
"Excellent service. I needed a battery replaced but Ross Watch repairs offered a clean and polish for a very reasonable price. Well worth the extra money as the watch now looks like new. I would definitely recommend and use them again."
"Excellent service from initial contact to quote to repair of my Tag Heuer. Competitive price. Used the post and return service which was straightforward and quick. Will 100% use again. Thank you!"
"My TAG watch had not been serviced since it was purchased twenty years ago. I was happy with the cost of the service, the quality of the work and the turn around time in which it was completed. Would definitely recommend Ross Watch Repairs"
"I’d previously been quoted £1,500 for a new bracelet for my Omega Constellation to replace the worn and now broken 17 year old bracelet. Ross Watch Repairs made completely new pins for the old bracelet (nothing wrong with the links after all) and cleaned it, for the princely sum of ... £85!!! I collected it the following day, but it was too tight: after the repair, the bracelet had returned to the size it should be rather than the loose size it was with the very worn pins. So they refitted a spare link while I waited and without charging me. A saving of more than £1,400 and 6 weeks - I couldn’t be happier. Recommend these lovely chaps to anyone. Thanks guys."
"Had my Omega services by RWR, posted it to them and got it back within a few days as agreed with them. Excellent service, would not hesitate to recommend and will be using them again! Pete"
"Great service, very quick and fair price"
"Quick and excellent service. Was kept informed from the time my watch arrived with Ross Watch Repairs to the time it was delivered back to me. Will definitely use them again, can’t thank them enough."
"A very friendly professional and convenient service, Jewellers usually have to send my watch away to replace it's battery but Ross Watch Repairs were able to turn it around within an hour, amazing."
"This was an excellent service from beginning to end. Fast, efficient and great value. Many thanks. Paul"
"I highly recommend Ross Watch Repairs. They offer a very fast, professional and efficient watch repair service. I will definitely use them again should the need arise."
"Great service notwithstanding the 'Beast from the East' which ground Kent where they are based to a standstill. Fast urn around they did exactly what they said they would do. I'd use them again."
"Great service and prices with no hidden extras!"
"Watch needed new battery resealing and bracelet repair. They replaced the battery and resealed it and then informed me they couldn't repair the bracelet. If they had told me that in the first place I wouldn't of had any work done at all .complate waste of money and time"
Thanks for the feedback,
We always let our customers know that the watch has been received. We informed you that the battery and reseal is £34.95 and your bracelet wasn't repairable and that the bracelet had to be replaced with a new one.
You then declined the estimate and thanked us for the work we had done already. Even though at this point we hadn't done anything except for assess the watch. Which it was sent to us to be assessed. As we can not guarantee the bracelet could be repaired without seeing the watch or even a picture of the watch.
We then offer you an leather strap alternative which we provided you pictures of. You then accepted this and then we completed all repairs.
The watch could of been returned undone if you requested it to.
I'm sorry that you felt force into getting this repair. If there was anything in this processs which wasn't clear or that we could of done better we are opened for suggestions.
Posted 3 months ago
"Excellent service. Good communication. Quick work and quality workmanship at value prices. Highly recommended. I will use again. No question."
"Good, quick service at a price that although it is still quite expensive is cheaper thanTAG."
"Went to get 3 links out of my watch and the staff are amazing. Very polite and nothing seemed to be a problem. The staff had great Customer service too. Very happy and genuine:)"
"Fantastic fast service from top watch technicians very friendly and also competitively priced"
"Extremely efficient and value for money service."
"Thank you Ross for finally managing to sort out what should have been a very simply watch strap replacement by a well known watch company. I will definitely return to Ross in the future if needed, he was helpful, professional and friendly."
"Great service for the two Lads that work there. Needed a new battery for my tag watch and the had it ready for me within the hour. Thanks!"