Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,917 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,917 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 5 star review on 8th April 2024

524

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered table,six chairs and parasol. Parasol missing so rang them up and replacement was here in 48 hours. Great service. Chairs comfy, not put table up, too busy but overall very pleased with everything.”

Helpful Report

Posted 1 year ago

“Easy to order on line but I've had to call 6 times to chase my order up. Each call was a different csa who were all very nice , but no one emailed me or called me bk to update me as promised . I've had to chase my own order from the delivery company myself . I actually believe if I hadn't I still would be waiting on my order !! .... As it turns out my order will be arriving tomorrow , too late now so I will be cancelling it... Wish I'd stuck to Amazon Prime .at least I'd know it would be on time . Definitely won't be buying from this company again . Hopefully as all calls are recorded they can improve on thier service”

Helpful Report

Posted 1 year ago

Hello Mary Sinclair We are sorry there have been issues with the delivery of your item. We have cancelled this order at your request and called the items back from the courier. Again our apologies that this did not meet expectations. Kind regards Roseland

Posted 1 year ago

“Very easy to make a purchase from the website. Delivered on time. Would recommend”

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Posted 1 year ago

“Furniture a TV cabinet was as expected, well made and delivered on time. Good service from Roseland”

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Posted 1 year ago

“Very good service fast delivery and excellent quality”

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Posted 1 year ago

“The coffee table is just what we want - neat and solid, with practical drawer and shelf space. With granddaughter’s help it was straightforward to finish the assembly. It came on time, well packed in recyclable materials. Thank you, Roseland.”

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Posted 1 year ago

“Very pleased with our bedroom furniture from Roseland. Great customer service and prompt delivery. Highly recommend.”

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Posted 1 year ago

“Really pleased fit great parasol steady in strong wind”

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Posted 1 year ago

“As usual quality workmanship and delivered on time products given the thumbs up by visiting family and friends”

Helpful Report

Posted 1 year ago

“It took over 4 weeks for the item to arrive despite the website saying 1-2, I queried this and was told it was an ‘indication’. The parcel (dressing tables and stool) then got lost at the warehouse, and was told another would be sent in 48 hours, it took 4 days! Eventually it finally arrived, the stool was marked in 3 places, which i notified Roseland of (with pictures), to be fair they offered to refund replace (hence 2 stars), or refund 15%. I took the discount and got the stool re-upholstered, as if I had a replacement it would probably take another month. So all in, I won’t use this company again and I won’t be recommending them either.”

Helpful Report

Posted 1 year ago

Hello Julie Green We are sorry that there have been issues with your item, as soon as you informed us we sent another set to you the next day, it does take 1-3 working days to deliver from processing. Unfortunately, there were weekend days in between and we do not have logistics on a weekend. We are sorry your experience with us was not as you expected. Kind regards Roseland

Posted 1 year ago

“Very nice dressing table and stool. It all did what it said on the box”

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Posted 1 year ago

“The bedroom furniture we have is of excellent quality and we are very pleased with it. Not so pleased that our original order was lost and this resulted in a longer wait for delivery.”

Helpful Report

Posted 1 year ago

Hello Janet Buck, We are sorry there was a delay in your items getting to you which resulted in a not so great experience, we are very pleased that you are happy with your items. Kind regards Roseland

Posted 1 year ago

“The furniture took a long time to arrive and when opened up, the dressing table top had a nasty scratch on it. It was the worst place to be damaged as it was the first you would have seen. Disappointed that quality control allowed it to be sent out. I am told another wait of 8 weeks is to be expected.”

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Posted 1 year ago

“After waiting quite a while for delivery, I am delighted with my new sideboard. It matches other pieces of Roseland furniture purchased previously and has a nice modern feel to it. Delivery guys great!”

Helpful Report

Posted 1 year ago

Hello, Thank you for the lovely review and the item looks great in its new home. We do hope we can be of service again. Kind regards Roseland

Posted 1 year ago

“Not yet received! Really angry now….”

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Posted 1 year ago

Hello Lee, We are sorry that this took so long to get to you, it does look like we have had some issues at the warehouse level. We do apologise we did not meet expectations. Kind regards Roseland

Posted 1 year ago

“Ordered lamp table and best of tables both very good quality and value for money. The products are study and make an excellent addition to my Living room. Prompt delivery.”