Room to Grow Reviews

Name: Room to Grow
Address: Merchants Quay, Ashley Lane, Shipley, West Yorkshire
Rating: 4.28

4.3 Rating 2,414 Reviews

83 %

of reviewers recommend Room to Grow

4.3

Based on 2,414 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Room to Grow 5 star review on 13th December 2021

Judith Richards

Room to Grow 5 star review on 20th October 2021

Anonymous

Anonymous // 01/01/2019

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“We absolutely love the bed we ordered and so does my little boy. We had it built and the guys were amazing. The bed is excellent quality and will last my son through to his teenage years. Communication from Room to Grow was excellent.”

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Posted 1 year ago

Thank you for your 5 star review, your comments are very much appreciated and we are delighted you and your son are happy with your Thuka Hit 9 Highsleeper! Best wishes RTG

Posted 1 year ago

“Shockingly bad!!!! and illegal! I ordered 2 high sleeper beds in July with a promised delivery within 4-6 weeks....after a lot of empty promises and lies, I finally canceled my order on the 9th of September. By law, I was owed a refund within 14 days of cancelation. It took them till September 26th to email me saying that they were not able to refund me because they changed the payment gateway. I am almost £1800 out of pocket and my children have no beds!”

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Posted 6 months ago

“3 months for delivery, and the only way you can contact them is via email which they just give you the same response every time 10-14 days Would not recommend”

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Posted 7 months ago

“Great service, delivered really quickly. Lovely, sturdy wooden bunk bed that looks lovely in our children’s room.”

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Posted 10 months ago

“Great guy that delivered and built the bed. Took away all rubbish and left no mess. There’s no way I would have been able to build this, even if I had someone to help me. Money very well spent.”

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Posted 1 year ago

“A terrible company to deal with. I ordered a bed for 2 to 3 weeks delivery. When it finally arrived, I had been waiting almost 7 weeks. They don’t answer emails. They don’t return calls. I will never buy from this company again.”

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Posted 1 year ago

We are so sorry for the delay with your bed, we have had some warehouse and stock issues which created a backlog. Sincere apologies RTG

Posted 1 year ago

“Amazing bed, arrived quickly and brilliant quality.”

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Posted 1 year ago

Thank you for your 5 star review and kind comments. Best wishes RTG

Posted 1 year ago

“Excellent communication with quick, efficient delivery.”

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Posted 1 year ago

Thank you for your 5 star review, we are delighted you were pleased with the communication and delivery of your bed. Best wishes RTG

Posted 1 year ago

“I'd love to leave a glowing review, but I never received the goods I ordered on pre-order, then had a refund email sent a week after the order was due and still no refund three weeks later”

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Posted 1 year ago

We are so sorry we let you down with your order, the stock we were expecting did not arrive into our warehouse. Your order has been fully refunded. Sincere apologies RTG

Posted 1 year ago

“Hi chloe,parcel arrived wrong colour and not perfect I ordered pink got brown and there's marks on it too,really disappointed”

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Posted 1 year ago

You item has been sent via Royal Mail, we will check on the tracking and update you via email. Best wishes RTG

Posted 1 year ago

“I placed an order with delivery being noted as 3-5 days. On day 5 of waiting, I received an email informing me of a delay to the despatch, with no idea of new timescales. I responded to this email and instantly cancelled my purchase so that I could purchase it elsewhere. I didn’t receive a response until my third email several days later. Room To Grow accepted my cancellation and I waited for a refund confirmation. After nothing was received, I chased them up to be told that I would receive my refund within 14 days - in line with statutory requirements. 14 days later and still no refund received, and worse, no communication from Room To Grow informing me as to what is going on. Shocking, absolutely shocking customer service. I will now be contacting my Credit Card provider to make a claim and get my refund.”

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Posted 1 year ago

We are sorry you did not receive your refund, it has been actioned through Klarna and should be visible on your Klarna account. Best wishes RTG

Posted 1 year ago

“Delayed delivery due to warehouse issues, but that can’t be avoided and a partial refund was given so happy with that. The bed itself is great and my daughter is extremely happy with it, I think it will need to be fixed to the wall however as it’s not the sturdiest construction. Happy with service and the product.”

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Posted 1 year ago

We are delighted your daughter is happy with her new bed. The bed is designed to be free standing. If you are concerned about the structure please contact our support team on0808 196 3344 so we can discuss further. Best wishes RTG

Posted 1 year ago

“The beds i ordered are great, however delivery process was awful, took a month to get delivered, poor information from delivery company who only deliver 1 day a fortnight in the south east, and with no option to change date if youre not available”

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Posted 1 year ago

“Extremely Quick service, kept well informed of delivery, very quick to reply to any queries you may have. Excellent products and service, highly reccomend and use again.”

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Posted 1 year ago

Thank you for your 5 star review, we are so pleased you are happy with your new bed and the service received. Best wishes RTG

Posted 1 year ago

“I ordered a child’s mattress with delivery expected in 3-5 days. On day 5 I was contacted by Room to Grow saying there were stock issues with this mattress, and they couldn’t guarantee when delivery would occur. They helpfully provided some other options that were in stock, and then reordered and issued a refund for the price difference really quickly, including waiving the delivery fee at my request. Delivery of the new mattress was a day later than they specified, but generally the customer service and product quality I’ve experienced is very good.”

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Posted 1 year ago

Thank you for your patience and understanding with the mattress exchange. We apologise for the stock issues we have had and we really appreciate your understanding. Sincere apologies, RTG

Posted 1 year ago

“Unfortunately, we did not have a good shopping experience with Room to Grow. We brought a mattress which was supposed to be delivered within 2-3 working days and a bed which was due to be delivered within 5 working days. We received conflicting information from Room to Grow and the delivery company they use as to whether the bed was actually in stock and had to place multiple calls to Room to Grow to find out what was going on. Staff were friendly, but seemingly unconcerned as to why we wanted to know what was going on with the order and repeatedly said they would call or email us back, only for us to call and chase them. We were finally told after 7 days that the mattress we ordered wasn't actually in stock and hadn't been dispatched with the bed and another one was supposedly dispatched to replace it. This one then never arrived and a final call with Room to Grow told us that the replacement wasn't in stock either and had never been dispatched at all. We finally received a third mattress, but not before the staff member told us we might be better off ordering from Argos if we definitely wanted it to be delivered before a certain date. When we came to put the bed together, one of the pieces wasn't pre-drilled with pilot holes, so we had to drill this ourselves to be able to put the bed together - I realise not Room to Grow's particular issue and an error from the manufacturer, but a further inconvenience and reflective of the overall poor service we had received. One of the worst online shopping experiences I'm afraid.”

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Posted 1 year ago

We are so sorry for the negative experience you received, this is not what we want for our customers. We have had some stock issues but we should have handled this better and kept you better informed. Sincere apologies RTG

Posted 1 year ago

“Great service- product delivered on time as promised”

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Posted 1 year ago

Thank you for your 5 star review, it is really important to us and very much appreciated. Best wishes RTG

Posted 1 year ago

“Ordered 2 of these house shelves, order was dispatched and item arrived really fast.. and arrived boxed up and really safe and secure, and packed really well so no damaged occurs during transit. The shelves are really quite big, and you can get a fair amount of trinkets and ornaments on the shelves.. looks really good up on a wall, you could even have the shelves freestanding.. extremely good value for money. I am very pleased with my purchases, and very impressed with the prompt delivery.”

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Posted 1 year ago

Thank you for your 5 star review, we are delighted you are happy with your purchase. Thank you for shopping with Room to Grow. Best wishes RTG

Posted 1 year ago

“Very helpful advice, prompt delivery and very good quality. Thank you.”

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Posted 1 year ago

Thank you for your 5 star review. We are delighted you are happy with your Musical Mobile Elephant, it is such a lovely mobile! Best wishes RTG

Posted 1 year ago

“On the day my item was due to arrive. I hadn't received a confirmation of the time, when I chased this up firstly with the delivery company, then the supplier and lastly Room to Grow. I was advised the item was out of stock and not available for delivery. So I had to buy the same bed with another supplier at a higher price. Very disappointing.”

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Posted 1 year ago

We are so sorry we were unable to fulfill your order. We were let down by our supplier and unable to obtain stock. As we have not been given a re-stock date we thought it best to refund you and advise you where it was still available. They are obviously taking advantage of their stock position if they have increased prices! We are sincerely sorry, RTG

Posted 1 year ago

“A bit more expensive than many competitors but quality and delivery good.”

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Posted 1 year ago

Thank you for leaving a review, your comments are important to us. Best wishes RTG

Posted 1 year ago

Room to Grow is rated 4.3 based on 2,414 reviews