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Room to Grow Reviews

4.3 Rating 2,414 Reviews

83 %

of reviewers recommend Room to Grow

Company Reviews

Product Reviews

4.3

Based on 2,414 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Room to Grow 5 star review on 13th December 2021

Judith Richards

Room to Grow 5 star review on 13th December 2021

Judith Richards

Room to Grow 5 star review on 13th December 2021

Judith Richards

Room to Grow 5 star review on 20th October 2021

Sanda Petakovic

Room to Grow 4 star review on 20th October 2021

Room to Grow 5 star review on 4th October 2021

Farhana Chowdhury

Room to Grow 5 star review on 4th October 2021

19

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although the bed arrived in good condition it arrived later than advertised and I felt that the communication in this case was poor. After contacting them myself and discovering they had the wrong phone number for me (which was amended during that call) it took another 3 or 4 days and another email from me until someone eventually called and delivery took place 2 days later. Great products but felt let down by the poor communication.”

Posted 8 years ago

Thank you for your comments. We are sorry that you felt let down by the delivery of your furniture and we acknowledge that on this occasion this took longer than estimated. We are delighted to hear your comments about the bed. Best Wishes, RTG.

Posted 3 years ago

“ordered the item. Paid for the item. Waited several days but did not receive the item. I had to contact them only to be tol that the item was not made anymore. Waste of time.”

Posted 8 years ago

Thank you for your comments. This was a very unusual situation and we are ever so sorry that we could not fulfil your order. As we explained at the time, the manufacturer did not make us aware that this item had been discontinued, but as soon as were told this item was removed from our website. Apologies for any inconvenience caused. Best Wishes, RTG.

Posted 3 years ago

“Very poor communication regarding delivery . Zero information regarding the second delivery !!”

Posted 8 years ago

“I have rated overall Poor. The actual bunk bed itself is what we wanted, the price was fair and the website very easy to use. HOWEVER the delivery was simply atrocious. Firstly there was no contact in advance to appoint the delivery time or date and so we were not expecting it when the delivery man just "turned up", this caught us by surprise as were about to go out, we hadn't arranged or cleared the space for the massive boxes - I noted at the time of purchase that my phone number was on the billing section of the Invoice but the delivery driver stated "you did not put your phone number on the order!"); Secondly, the delivery man asked me to help him carry things in - but I had not actually anticipated the size and substantial weight of the 4 boxes which were individually VERY heavy and as a result each box obviously had to be lifted in separately, each as a "two man lift" by the delivery man and myself. I felt exasperated and annoyed by time he left and could not believe the service. You may say "oh well the delivery was 'free'" but that is incorrect as the delivery was "not charged" only after we spent over £500 and qualified for free delivery online and the small-print stated 'into property'. And in any case the delivery service, whether chargeable or not, should be scheduled as a convenient time and be delivered into the property by the courier. Simply not good enough.”

Posted 8 years ago

Thank you for your comments. We are ever so sorry that the driver turned up unannounced as all deliveries should be scheduled in advance directly with our customers. This is not normal practice and we do expect our delivery team to liaise with us if they have missing customer information. As our website clearly states under the 'delivery' tab for this particular product, it is to a ground floor room of choice. We have passed on your comments to the delivery team involved. Best Wishes, RTG.

Posted 3 years ago

“Quick delivery.”

Posted 8 years ago

Thank you for leaving your comments. Best Wishes, RTG.

Posted 3 years ago

“Recieved goods we opted for the item to be assembled which it was . There was a wrong component delivered . The assembler ordered another component . This was delivered I assembled myself but the component does not fit . I then took some photos and sent to the installation team . So far there has been no reply or even an acknowledgement that they have received the mail.”

Posted 8 years ago

Thank you for your comments. The Customer Support team have picked up your email this morning and are now liaising with the manufacturer with a view to resolving your issue as soon as possible. They will contact you directly in due course. Best Wishes, RTG.

Posted 3 years ago

“Ordered 11/01/16 with a 28 day delivery promise still not recieved goods.”

Posted 8 years ago

Thank you for your comments. We understand that your delivery has been booked in with you for 23/02. If you would like to get in touch, then please email support@roomtogrow.co.uk or call 0333 006 3096 and we'd be happy to help. Many thanks, RTG.

Posted 3 years ago

“All items were delivered separately. We had to store two mattresses for 3 weeks whilst waiting for the bunk bed to be delivered. No time slot for delivery of the bed was given, despite this being advertised on the website and advised via e-mail.”

Posted 8 years ago

Thank you for your comments. We aim to be as transparent as possible when it comes to deliveries and I can see from your order confirmation email that the deliveries were split out against the relevant time scales. We do try and deliver items together where possible but unfortunately on this occasion we had to use different delivery teams. We are very sorry that you did not receive a time slot for your furniture delivery - this should not happen and we will speak to the delivery team about this. Kind Regards, RTG.

Posted 3 years ago

“Part of my order was not delivered and I had problems getting the delivery company to call me back.”

Posted 8 years ago

Thank you for taking the time to comment. Please accept our sincere apologies again for the inconvenience you have experienced. Stock delays and delivery issues are unfortunately out of our control. We do hope you are pleased with your new Solitaire White Midsleeper with Navy & Red Tent and Bunk Bed Buddy.

Posted 3 years ago

“The bed was not delivered as expected within the 5 - 7 days estimated time frame. When queried our address had beed taken incorrectly, and delivery was arranged for the following day. That attempt failed (due apparently to the van being stolen), and another delivery was arranged, but still went to the incorrect address. We finally received the bed, though not in the finish we had wanted, because again the details were taken down incorrectly when the order was placed over the phone. Overall the customer service we received was helpful but ineffective. The product is good, but I couldn't recommend the company.”

Posted 8 years ago

Thank you for your feedback. We are sorry for the inconvenience you have experienced. We do send an email order confirmation for our customer's to check after the order has been placed. This should eliminate any issues with contact/delivery details and ensure that the correct goods are ordered. We are pleased to hear that you are happy with your new Solitaire White Midsleeper.

Posted 3 years ago

“I had to chase confirmation of delivery after not hearing anything for 12 days. Then they were good at keeping me informed about delivery, I.e. When my bed had been loaded, when it was expected etc.. (Couldn't fault that part). However the worst aspect, which wasn't acceptable, I had to unload the cabin bed myself with the driver crushing my hand in the process. Over 2 weeks later it's still painful.”

Posted 8 years ago

Thank you for your comments. We have sent you an email and are awaiting your response to try and resolve this matter for you. Please do get back in touch. Kind Regards, RTG.

Posted 3 years ago

“Room to grow was good, but delivery was poor. Waited all day for delivery, did not come so phoned RTG. Got in contact and said defiantly coming. Wanted another 2 hours and still not arrive. Next day said due to break down but not really believe as not say that when phoned up previous day. Also no phone call before delivery or when not coming! Don't know why delivery can't give time slot and not just whole day, must have delivery order. However RTG helpful and contacted company for us.”

Posted 8 years ago

Thank you for your comments. We are very sorry for the inconvenience you have experienced. Unfortunately, as we use Stompa's delivery service, the delivery issues you have experienced were out of our control. We do hope you enjoy your new Stompa Uno 4 Cabin Bed and Small Clip on Shelf. Best Wishes, RTG.

Posted 3 years ago

“Called delivery company three times over a period of four weeks. Finally have delivery expected over a month after the delivery company received it. The delay was worrying, and I still don't have it. The expected delivery time was 15 to 20 working days and the actual delivery time will (I hope) be over 30 working days.”

Posted 8 years ago

Thank you for leaving your comments. We are sorry to hear that you have not received your order. We have spoken with Stompa and we understand that their delivery team (Jade Logistics) have previously tried to contact you to offer you a delivery date but they could not get hold of you. Please be assured that Jade Logistics are actively trying to work with you and plan your delivery as soon as possible and they will call you again today. If you need any more help, please contact Customer Services on support@roomtogrow.co.uk or call 0333 006 3096.

Posted 3 years ago

“Found the website good and good communication from the company - pity the same can't be said about the delivery company”

Posted 8 years ago

Thank you for taking the time to comment. We are sorry to hear that you have not yet received your order and we have been advised by Stompa that you will receive your order today - we understand that you have already spoken to the delivery team about this. Best Wishes, RTG.

Posted 3 years ago

“The staff at RTG itself were very efficient and helpful but you need to seriously address the delivery company you use. 1) The bed was delivered the first time partially damaged. The boxes had clearly been manhandled - one of them was torn and the ladder inside damaged. The second had a footprint on it. 2) The bed had been supplied in two colours. A picking error at the warehouse. I do appreciate this happens but my husband had taken time off work to work on our son's room while we were away so it was very frustrating. 3) RTG arranged replacement parts quickly but delivery let them down. The courier firm texted me 18/11 to say that they would deliver on 19/11. There was going to be nobody home so I rang them that evening to re-schedule. No answer so I left a very clear message. When we were out the following day the delivery man rang my mobile saying that he was outside our house. After emailing RTG I was told that they would rearrange delivery the following Tuesday but they would ring to confirm a delivery time. I heard nothing on Monday so rang the courier in the afternoon and was told that she would ring me back, which she never did. I am annoyed that I had to chase them up, particularly after everything that had happened. We have a completed bed and it is a very nice product. But I will still be contacting RTG to replace the damaged ladder.”

Posted 8 years ago

Thank you for taking the time to comment. Please accept our sincere apologies again for the inconvenience you have experienced. Stock delays and delivery issues are unfortunately out of our control, however, please be assured that we have passed on your feedback to the warehouse and delivery team. We are taking steps to ensure this kind of experience doesn't happen again in the future. Please do contact support@roomtogrow.co.uk or call 0333 006 3096 to discuss replacement parts and we'd be happy to help. Best Wishes, RTG.

Posted 3 years ago

“Most excellent sales team and lovely web site. I still have not received all of my order though and some of it arrived damaged (only slightly and I will not bother return it)”

Posted 8 years ago

Thank you for your comments. We understand that your Alfie delivery has been booked in with you for today. This item is handmade to order so we appreciate it does take a little longer, but we hope you agree that it's worth the wait. If you would like to report any product issues, then please email support@roomtogrow.co.uk and we'd be happy to help. Many thanks, RTG.

Posted 3 years ago

“Unhappy at being charged £35 delivery on a £400 order plus £50 to return an item I ordered by mistake. It's made the lovely low bed for my toddler an expensive mistake.”

Posted 8 years ago

Thank you for your comments. To keep our prices competitive we do have to charge delivery separate on orders under £500 and we are transparent about this on our website. As we use a third party delivery company we are charged for collections as detailed in our T&Cs. We are delighted to hear that you love your new Kurt Single Bed. Best Wishes, RTG.

Posted 3 years ago

“It took 3 deliveries for my son's bedroom suite consisting of stompa cabin bed, mattress, chest of drawers & cube. 1st time they only got the bed and mattress. The installation people were uncertain of whether they even had the mattress with them. Second delivery had the wrong top drawer for the chest. Finally they brought the drawer and a week later they attempted to deliver another one! My request for some short of apology in the form of compensation fell into deaf ears! Very disappointing service especially for an order of that price!”

Posted 8 years ago

Thank your for your comments. We so very sorry for the apparent confusion and errors at the warehouse which resulted in you having several deliveries. It is never our intention to cause upset and inconvenience so we do sincerely apologise for this. We are pleased that we were able to resolve this for you and that your son is delighted with his new bedroom furniture.

Posted 3 years ago

“Good price and beat all other online quotes I could find. However, ordered online with a delivery of between 7 and 15 days working days. After 13 working days I decided to find out when the order would arrive, to be told it would actually be 25 days. Stompa said 'Room to Grow' should not offer 7-15 days, Room to Grow said that Stompa were at fault....either way I was annoyed as I had made arrangements on the 15 day 'advert'. I did contact Room to Grow who tried to sort it and hasten delivery out but I was left feeling it was just to placate me and nothing changed. Consequently, they have received poor feedback for advertising a product delivery timeline they clearly have no control over.”

Posted 8 years ago

Thank you for your comments. We fully appreciate and empathise with how you must feel having not received your order within the estimated time. We work closely with Stompa and their delivery team Jade quote estimated delivery times which historically have been achieved without problem. We are also frustrated that your delivery did not arrive within the estimated time frame and we are taking steps with Stompa to rectify this for deliveries on-going. Please accept our sincere apologies for the upset this has caused. We appreciate your feedback on the assembly and we will pass on your comments to Stompa. We are delighted to hear that your son loves his new bed.

Posted 3 years ago

“We ordered the bed with a 5-15working day delivery time, however, we had to wait four weeks as delivery company has a 28day delivery guarantee and not a 15 day one a room to grow advertises.”

Posted 8 years ago

Thank you for your feedback. It is great to hear that your boys love their new bed and we apologise that you feel that this service was not extended to our manufacturer's delivery team. We are reliant upon Stompa's delivery team and we can only estimate delivery time scales so we will pass on your comments to Stompa. Thank you.

Posted 3 years ago

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Room to Grow is rated 4.3 based on 2,414 reviews