Room to Grow Reviews

Name: Room to Grow
Address: Merchants Quay, Ashley Lane, Shipley, West Yorkshire
Rating: 4.28

4.3 Rating 2,414 Reviews

83 %

of reviewers recommend Room to Grow

4.3

Based on 2,414 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Room to Grow 5 star review on 13th December 2021

Judith Richards

Room to Grow 5 star review on 20th October 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you for your professional service”

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Posted 3 years ago

Thank you for taking the time to leave us a review. Best wishes, RTG

Posted 3 years ago

“It’s a great bunk bed and my son loves it.”

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Posted 3 years ago

The Jubilee Bunk Bed in Midnight Blue with Trundle is a great bunk bed, we are pleased to hear your son is happy with his new bed. Best wishes, RTG

Posted 3 years ago

“Really happy with the midi sleeper we ordered. Good price and lovely product. Would have liked a little more communication, especially as our item was out of stock but we only found that out when we called to enquire when delivery would be. Would recommend :-)”

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Posted 3 years ago

Apologies you did not receive an update on your order, but it is good to hear you are pleased with it now it has arrived. Best wishes, RTG

Posted 3 years ago

“Sadly a piece of the bed was damaged, but the customer service team were amazing and quickly sent out a new piece”

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Posted 3 years ago

We are glad the service team could help you with your damaged part so quickly. Hope you enjoy the new bed. Best wishes, RTG

Posted 3 years ago

“Bought this wardrobe as part of a set for my son’s room. It’s very big, we didn’t give that credit, which overwhelmes his room a bit, but that’s our mistake. What is missing is the option for more boards on the shelving side and ideally a couple draws for socks/pants. But apart from that it’s roomy and holds lots of clothes and looks the part.”

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Posted 3 years ago

Thank you for leaving your review, all comments are welcomed. Best wishes, RTG

Posted 3 years ago

“Bed is excellent but there was a few scratches on the woodwork when delivered. Contacted Room to Grow who were quick to offer a solution. My son loves his bed.”

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Posted 3 years ago

We are pleased that that service team helped to rectify any issues you had with your Solitaire Mid Sleeper and you are pleased with your purchase. Thank you, RTG

Posted 3 years ago

“Great service and awesome bunk.”

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Posted 3 years ago

Thank you for letting us know you are pleased with your Stompa Compact Bunk Bed and the service you received from us. Best wishes, RTG

Posted 3 years ago

“I love this bed. My boys are very happy and they sleep like angels. Looks sturdy. I like it as is not very high so I can easily check on boy no1 if is ok. Quite easy to change the sheets too. Lovely colour. It matches perfectly in the room. The only thing....the bottom of the trundle drawer is not sturdy at all so we will have to do something about it. So I’m not sure if even a small person can sleep there occasionally. Didn’t even opened the trundle mattress for this reason. Overall I like the bed very much but not the trundle drawer. ”

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Posted 3 years ago

Please contact the team on support@roomtogrow.co.uk if you need any assistance with the trundle drawer, this should be sturdy enough for occasional use. Thank you for your review, best wishes, RTG

Posted 3 years ago

“Well built, well packaged. And nice glossy satin finish. Would have been excellent, but had a few paint chips.”

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Posted 3 years ago

Please send pictures of any issues you have to the service team on support@roomtogrow.co.uk. They will be able to arrange any replacements if necessary. Best wishes, RTG

Posted 3 years ago

“Lovely bed, looks great, fairly easy to put together and seems really solid. Delivery arrangements also very good.”

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Posted 3 years ago

Thank you for taking the time to leave your bed review. Best wishes, RTG

Posted 3 years ago

“Company good delivery company a shambles don’t use if you want goods to turn up in good condition. Mine was chipped, boxes broken and driver using foul and abusive language in front of my wife and children.”

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Posted 3 years ago

Thank you for leaving your review and we are very sorry about the delivery team, this has already been taken up with them. Best wishes, RTG

Posted 3 years ago

“Our grandson really loves his new bed and we are very happy with the quality and design. The instructions however, were not easy to follow even for someone with years of experience of flat pack. The other slight problem is that the bed does not go up against a wall in his bedroom and there are some sharp corners on the end of the desk sliders. We have had to put some protective corners there to stop him banging his head. Delivery was fine, albeit a little early for a Monday morning-6-55am!! Otherwise, we are happy with our purchase. Thanks.”

Helpful Report

Posted 3 years ago

We are pleased to hear both you and your grandson are happy with his new bed, thank you. If you ever need help with assembly or any parts then please contact the support team on support@roomtogrow.co.uk. Best wishes, RTG

Posted 3 years ago

“We bought a mid sleeper with 6 drawers from Room to Grow for our daughter. Communication around delivery was good. Although we love the bed itself, it took significantly longer than the indicated time to assemble.”

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Posted 3 years ago

Apologies the bed was not as quick to assemble as described. But i hope it was worth it in the end and it is great to hear your were happy with the service given. Thank you for leaving us a review. Best wishes, RTG

Posted 3 years ago

“Good quality product arrived as scheduled . Two happy boys with their new beds”

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Posted 3 years ago

Thank you for leaving a review. Great to hear the beds have been well received. Best wishes, RTG

Posted 3 years ago

“Quickly delivered and good customer service, but the instructions were poor. Three boxes were delivered, each containing different instructions. Also, Bloc high sleeper is very heavy so needs a couple of strong people to lift the fully assembled bed section up to the top level.”

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Posted 3 years ago

As the Bloc is a building system of beds and extensions the instructions for each section of the bed will have been supplied separately. Clear instructions for each particular bed configuration can be downloaded on the website. It is great to hear you were pleased with the delivery and service received. Thank you, RTG

Posted 3 years ago

“I recently purchased a penguin lamp for my granddaughter’s bedroom. Delivery was quick. Haven’t unpacked it yet but I’m sure she’ll love it.”

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Posted 3 years ago

Thank you for taking the time to leave a review. I hope your granddaughter enjoys her new Perfect Penguin Lamp. Best wishes, RTG

Posted 3 years ago

“Quite to deliver and the delivery time was adjusted. Great communication and adaptable. Friendly service too.”

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Posted 3 years ago

Hi, thank you for your review and your lovely comments on our service and delivery. Kind regards, RTG

Posted 3 years ago

“Order was a lot later then expected. However the customer service team were great and pushed it forward as quickly as possible. The actual product is perfect. Well made, as pictured, very sturdy. Am sure it will be enjoyed for years to come.”

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Posted 3 years ago

Hi Thank you for leaving your review. Apologies for any delays experienced with your order, but we are glad the team helped to resolve the situation. Best wishes, RTG

Posted 3 years ago

“Great service and very happy with the purchases.”

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Posted 3 years ago

Thank you so much for taking the time to leave your review. We are so pleased you are happy with your purchase and the service provided by the team. Many thanks RTG

Posted 3 years ago

“Good product. Happy with purchase but confusion with delivery service. Got several emails but seemed to be from different company’s. One email stated delivery from kids world which I had not heard of and one said Next home furniture delivery. Both of which confused me and I nearly deleted emails as knew I hadn’t ordered anything from these company’s. Maybe clearer communication of this when purchase.”

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Posted 3 years ago

Thank you for taking the time to leave a review. We do use a third party furniture delivery company and we will certainly be investigating why this incorrect information has been sent. We do apologize for this as it should not happen. Thank you for informing us. Kind regards, RTG

Posted 3 years ago

Room to Grow is rated 4.3 based on 2,414 reviews