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Room to Grow Reviews

4.3 Rating 2,414 Reviews

83 %

of reviewers recommend Room to Grow

Company Reviews

Product Reviews

4.3

Based on 2,414 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Room to Grow 5 star review on 13th December 2021

Judith Richards

Room to Grow 5 star review on 13th December 2021

Judith Richards

Room to Grow 5 star review on 13th December 2021

Judith Richards

Room to Grow 5 star review on 20th October 2021

Sanda Petakovic

Room to Grow 4 star review on 20th October 2021

Room to Grow 5 star review on 4th October 2021

Farhana Chowdhury

Room to Grow 5 star review on 4th October 2021

19

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought Alice Single bed. Not strong at all. Already falling apart. Waste of money. I wouldn't recommend to anybody”

Posted 6 years ago

We are so sorry to hear about this. We have checked your order and cannot see any notes relating to your comments. This Parisot Bed does come highly recommended but your comments help us to review our product offering and they will be passed on to the manufacturer. Best Wishes, RTG.

Posted 3 years ago

“We have still to revive delivery of this product despite having ordered and paid for it in January. They offered me two delivery dates on days I work and refused to offer me on the 3 days of the week I never work. Instead I?ve been told I will just have to wait until the next offer and couldn?t guarantee this date to be on one of the 3 weekdays I don?t work. I am not impressed and will be taking this further”

Posted 6 years ago

Thank you for your comments. We're sorry for the disappointing service you feel you've had to date awaiting your delivery and it is a real shame that we were unable to offer you an agreeable delivery date. Please be assured that our customer services team have actively been chasing this and we are now aware that you have been called and your delivery is now booked in with you. Best Wishes, RTG.

Posted 3 years ago

“Still haven?t received product and had zero communication?!? Maybe it will One day this year?”

Posted 6 years ago

Hi, the Solitaire Low Wardrobe has a delivery estimate of 7 - 21 days, the customer services team are looking into this for you and will come back to you shortly. Kind regards RTG

Posted 3 years ago

“Not yet received the bed... poor delivery service”

Posted 6 years ago

Thank you for your comments. The delivery team have confirmed that they have been liaising with you on this matter and our customer services will be in touch with an update. Best Wishes, RTG.

Posted 3 years ago

“Absolutely awful , I ordered this child bed 5 weeks before I needed it and paid in full and for it to be assembled.It took multiple phone calls to finally arrange a delivery date ( which was the very last day we needed to have it by). I was told that I needed to clear the room in order for them to have space to erect the bed. I did this the evening before. On the morning of delivery we were told they couldn't deliver due to family reasons and they would reschedule . The customer service throughout was terrible , uninterested and uncommunicative. I canceled the order found another supplier with a great quality bed, that was cheaper and they delivered it the next day . One star is too much for this dreadful company”

Posted 6 years ago

We are ever so sorry that due to unforeseeable circumstances with the driver on the day of your delivery, that your delivery was postponed. We are sorry that we could not rearrange your delivery for an agreeable time. Best Wishes, RTG

Posted 3 years ago

“Unfortunately our experience was spoilt by the delivery team that Stompa used.An expensive bed delivered by two delivery men at 7.30 in the morning, (no notification received)dumped the bunk bed in my hall, didn?t ask us where we wanted it placing,rude. The box was damaged & we hadn?t signed for it.My husband struggled with 3 heavy boxes upstairs.The product itself is ok, but you really ought to sort the delivery system out, shameful for such an expensive product”

Posted 6 years ago

Thank you for your comments. We are very sorry to see this but understand this has been resolved with our support team. Your feedback will be shared with Stompa and we value your comments. Best Wishes, RTG.

Posted 3 years ago

“I would never use this company again. I ordered a bed 5 weeks ago. They took my money and then I was rung to be told the bed would be delivered at 7.07 am on a particular day. When I explained this time wasnt convenient because of the school run but we would be home 23 minutes later, they said that I would have to wait another 4 weeks for another delivery. They couldn?t even say that the next delivery wouldn?t be at the same time and hence unworkable. I was simply told there was nothing that could be done.”

Posted 6 years ago

We are incredibly disappointed that you cancelled your order with us. We?ve been in business for over 20 years and we strive to create the best possible customer experience. It is such a shame that we could not make the delivery work for you and please be assured this is not normal practice. We value your feedback. Best Wishes, RTG.

Posted 3 years ago

“Lovely product & very solid but delivery is a complete shambles. Part order arrived Monday & it?s taken numerous calls and 17 emails to get the rest of the delivery rescheduled. Hoping when it arrives today it?s on time & complete”

Posted 6 years ago

We are so sorry and thank you for your comments. This is not normal practise and understand that this has now been resolved. Best Wishes, RTG.

Posted 3 years ago

“Bed was damaged straight out of box”

Posted 6 years ago

Thank you for your comments. We are ever so sorry to receive your comments and hear that your bed is damaged. A member of our customer services team will be in touch directly to discuss this in more detail and resolve this as a matter or urgency. Best Wishes, RTG.

Posted 3 years ago

“Include instructions with the items. Work with a delivery service that isn?t just available ?when we?re in your area?”

Posted 6 years ago

Thank you for leaving a response. We're sorry for the disappointing service you feel you've had and our customer service team would be more than happy to discuss this matter further with you directly. Please call us on 0333 006 3096 or email support@roomtogrow.co.uk regarding this matter. Best Wishes, RTG.

Posted 3 years ago

“The delivery failed to arrive, meaning a wasted day off work, only to be told ?sorry, you missed the delivery?. When the delivery did arrive, two parts were broken and it took 3 days for replacement parts to arrive. In summary, the bed is good quality, but the service was terrible.”

Posted 6 years ago

We are very sorry to hear that you were disappointed with the service you received. This is certainly not the standard for which we are known for and the service which we pride ourselves on. We are pleased to hear that you find your Solitaire White Midsleeper of good quality. Best Wishes, RTG.

Posted 3 years ago

“I bought a Jubilee desk with a hutch for my daughter for christmas. Opened the sealed box on christmas morning only to find all the fittings missing from the desk. On opening the hutch, we found screwed up instructions and a dirty bag with the fittings loose in it , some of which were also missing. Very upset and very disappointed little girl. We shipped the desk to Spain at our own expense as we live there, so now have to look forward to trying to get this company to send all the missing items to our address in Spain.......... Really really shoddy and I'm sure getting the missing parts to Spain shouldn't be but will be a huge nightmare .....”

Posted 6 years ago

Thank you for your comments. Please can you email support@roomtogrow.co.uk with the details and our customer service team will discuss this with you. Best Wishes, RTG.

Posted 3 years ago

“Sort out your delivery process. My sons bed was meant to be delivered 'late morning' on Tuesday. But I was promised a call when the driver was an hour away. At 7am they rang to say they were 20 miles away and would be with me around 8. Ok so far not very accurate on the time. 8 am comes, no sign, 8.30 no sign, eventually they arrive at 10.30 saying traffic was bad I help unload and after they have gone start unpacking and it's the wrong colour. Rang them up, they couldn't redelivery that day. I didn't know when I'd be able to get another day to work from home so had to ring them on Wednesday to give them the option of delivering in fri on or Tuesday am. But they said they'd call the day before to confirm, even on Thursday to say they weren't coming on Friday. Thursday came no contact, Friday came, no call. Monday came and I rang to check they would be delivering on Tuesday. Yep about 1pm... which was not morning! So they promised they'd be there by 12.30 as I needed to leave at 1pm. Tuesday am about 11.30 they rang to say they were an hour away. Then apparently an issue with the truck and they were going to be late. I rang the delivery company, who blamed bad winds (fair point for Tuesday am, but they should have built in more than 30 minutes contingency). Only thing they offered was redelivery on another day, I can't just work at home all week waiting for them! I rang Room to grow and they wanted to just pass me back to the delivery company. Took no ownership or accountability. Will not be buying again. Probably not Room to grows direct fault, but they didn't seem to care and they choose and manage the delivery company”

Posted 6 years ago

“Terrible 6 weeks since I ordered my bed which has not arrived and you don?t even know what country it is in or when I will be getting it ?????? and You have the cheek to charge me for delivery”

Posted 6 years ago

We are terribly sorry that the manufacturing of your furniture was delayed and that the factory did not make us aware of this. This is a highly unusual situation for us and we sincerely apologise for this. Our customer services team have contacted you regarding this matter. Best WIshes, RTG.

Posted 3 years ago

“Delivered fairly promptly, though not much notice given. All the items are good, but all missing bits, screws, dowel etc which makes putting them together a total nightmare.”

Posted 6 years ago

Thank you for your comments. We are very sorry to hear that you had fixings missing for your new furniture and I have checked your order and cannot see any notes referring to this. Obviously your furniture should arrive with all fixings so this is most unusual to hear. Our customer service team are always here to help. Best Wishes, RTG.

Posted 3 years ago

“Bed that should have been delivered in 7-10 days took four weeks, because I couldn't do the one delivery date they offered. Finally arrived, could see visibly scratched and marked just from opening the top of the box. At the time I was heavily pregnant and as my partner works away it couldn't be unpacked properly. I then went into labour prematurely so the bed was left unpacked for even longer. Now it is finally put up there are even more visible scratches, scuffs and marks. I do not have the time to be dismantling and returning it. All stress we could of done without.”

Posted 6 years ago

“Product arrived outside the 7-14 days advertised. After contacting RTG I was told that there had been a delay and someone would be in touch to arrange delivery ASAP. After hearing nothing for a week the product eventually arrived - thankfully we were in to receive it. I don't think I'll be shopping at RTG again.”

Posted 6 years ago

Thank you for taking the time to comment. We are sorry about the delay you experienced with your order and we do expect the delivery team to call and advise our customers of any expected delays and delivery timescales. Your comments are valuable to us and we are pleased to hear that you have received your furniture now. Best Wishes, RTG.

Posted 3 years ago

“I don't know where to start really but we have found the service from room to grow very poor. We received no updates about our existing order which resulted in me ringing constantly to first be told they didn't have the stock then told they only had part of the bed and could not send the whole bed. When the bed eventually came (after 3 weeks of ordering it) it had no instructions!. All this was bad enough but it was myself who had to ring constantly to get updates on our order. When i expressed my unhappiness about our situation we got offered half of the delivery fee back (£17.50) which i felt was a bit of an insult after all the stress we experienced. We eventually were offered the full delivery fee back but weren't particularly happy after all the disappointment. On a positive note we are pleased with the bed when we got it.”

Posted 6 years ago

This has been an unusual situation for us, and as a company we do not like to hear of any unhappy experiences from our customers. We are sorry about the inconvenience caused and are very pleased to hear that you are happy with your new Jubilee Single Bed in Ivory White. Best Wishes, RTG.

Posted 3 years ago

“Cancelled my order because of lack of customer service on delivery and the inability to give a clear timeline for when you can expect delivery apart from 'someone will call and if you aren't at home for the 1st option we'll call back sometime with another time - we are in your area once or twice a week' - we chased and chased and in the end ordered and had delivered a bed from another company by the time they came back. I'd recommend you sort this out as in this day in age the competition provides a lot more certainty on time and date of delivery plus flexibility to choose.”

Posted 6 years ago

We are sorry you felt let down by our delivery service. As detailed on our website the pre-call typically takes places within 24 hours prior to delivery and you were offered a date which unfortunately was not convenient for you. Please be assured that the delivery team were actively trying to plan your delivery so we were sorry that you cancelled your order with us. Many thanks, RTG.

Posted 3 years ago

“Buying is ok but delivery is a complete joke and still don't have the bed I ordered. No notice of delivery and then get called byba delivery driver saying he's 30 mins away. No good I'm at work. Phone to rearrange delivery and told that you can't select a date, never mind a time. Pointless. So they try again . No notice again and delivery driver calls but doesn't speak English! Phoning tomorrow to have one more go and if they can't help then I'm cancelling the order.”

Posted 6 years ago

Thank you for your comments. We have been notified that the delivery team have called you on the 7th and the 13th June and left a voicemail message each time to confirm that they would be in your area the following day. It is a shame that you did not pick these messages up. We have been advised that the delivery team will provisionally be in your area on Wednesday 21st and they will call you tomorrow to discuss. Many thanks, RTG.

Posted 3 years ago

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Room to Grow is rated 4.3 based on 2,414 reviews