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Room to Grow Reviews

4.3 Rating 2,414 Reviews

83 %

of reviewers recommend Room to Grow

Company Reviews

Product Reviews

4.3

Based on 2,414 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Room to Grow 5 star review on 13th December 2021

Judith Richards

Room to Grow 5 star review on 13th December 2021

Judith Richards

Room to Grow 5 star review on 13th December 2021

Judith Richards

Room to Grow 5 star review on 20th October 2021

Sanda Petakovic

Room to Grow 4 star review on 20th October 2021

Room to Grow 5 star review on 4th October 2021

Farhana Chowdhury

Room to Grow 5 star review on 4th October 2021

19

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would have rated Room to Grow as ‘very poor’ except, given that Covid has interrupted so many delivery services in every industry in the UK, the first instance of the mattress not arriving with the bed was acceptable. What was not acceptable, was the chasing I had to do to find out when the mattress would be delivered and being told, after the second time it didn't to show up, that it had failed quality control. This was three weeks after the bed had arrived! I then went through a surreal, nightmarish situation, a week later, when it once again failed to show up and I was sent a photo of a forged signature saying that it had been delivered!!! It was unbelievable.This was very stressful and involved a wasted half day of emails and phone calls to rectify the situation. The mattress did finally arrive, later on the day they told me it had already been signed for. However, the smell has been horrendous and I haven’t been able to use it yet. A week after delivery. I chose Room to Grow because I expected the mattress and bed to arrive together. Certainly not to have to deal with two separate companies - with a month’s time lapse between each item arriving. I would not recommend buying a bed from them at all.”

Posted 3 years ago

Some of our products are sent from different warehouses so they can be delivered separately. However you should not experience such a delay and we can only apologise if the service you received was not as expected. Please contact us if the smell on the mattress does not settle. Best wishes, RTG

Posted 3 years ago

“Quality not nearly a match for the presentation of the bed eg (1) instructions not to jump on the bed (presumably because of the flimsy base boards): it's a young kid's low bed - what young kid does not want to jump on their bed occasionally? The base boards and their fixings need to be much stronger. (2) Design of the racing car bed is such that the 'fin' / 'spoiler' at the back of the 'car' is positioned such that the child hits their head on it. (3) LED lights sent separately, after the bed. Not working. (4) Mattress purchased with the bed from RTG was the highest price one offered - described as luxury. Anything but. It's a really thin, inadequate mattress which has required supplementing by another mattress underneath. Really not good enough, RTG.”

Posted 3 years ago

We are sorry to hear you are not happy with the bed and mattress received. Any issues with your purchase please contact support@roomtogrow.co.uk, if replacement lights are needed please let us know and we can send them as soon as possible. Best wishes, RTG

Posted 3 years ago

“Honestly I’m not that impressed with the products. One of the drawer safety catches has snapped off already and my son is very careful. Plus the trundle bed has chipped paint of the main bed even though we are careful. I do not rate the quality and can now see why it was all much cheaper than other places.”

Posted 3 years ago

We are so sorry you have had issues with your products. We can certainly replace any damaged parts if you can send photos and part numbers to our support team- support@roomtogrow.co.uk. Best wishes, RTG

Posted 3 years ago

“Item bought Karlsson Inate alarm clock arrived pack in a oversized jiffy bag with no cushioning materials. Result seconds hand of dial Fallen of . Also the cover for the battery was missing from the back of the clock.”

Posted 3 years ago

Dear Gary, apologies for how the clock arrived. If you send pictures to support@roomtogrow.co.uk we will be happy to help you with replacements. Kind regards, RTG

Posted 3 years ago

“Only part of the bed had so far arrived and no mattress. However, room to grow were lovely on the phone and I’m hopeful the delivery problems will be resolved. Obviously it’s challenging times due to coronavirus.”

Posted 3 years ago

Thank you for leaving your review. I am glad the team are looking after you. Please email hello@roomtogrow.co.uk or call 0808 196 3344 if you need anything else. Best wishes, RTG

Posted 3 years ago

“There was no notice of the delivery of the products”

Posted 3 years ago

Dear Jeffrey, the transport team usually contact each customer 24 hours prior to delivery. Apologies if you did not receive a call, we will discuss this with them. Best wishes, RTG

Posted 3 years ago

“Extremely poor service. It took 2.5 months (10weeks) to be delivered. The website said 2-4 weeks. Bed quality very good.”

Posted 3 years ago

“I am just wondering if I made the good choice with this product. Not sure about the quality. Every time my 11 year old climb in the top and during the sleep time I can hear the wood cracking strongly and very worry about the base of the bed narrow, especially the middle one. Find structure in general not robust enough. It has been build by professional provided by grow. Not sure what to do. I am just asking to my son to be cautius as he has his little 4 years old brother underneath.”

Posted 3 years ago

We appreciate you taking the time to review your bed, the bed should have no movement and not creak once assembled. Our support team will contact you directly to resolve this. Best wishes RTG

Posted 3 years ago

“For an expensive item, overall I'm disappointed. There were several misaligned holes, two damaged panels and the mattress supplied was not the correct size. When this was raised with RTG the response was not very sympathetic. They have been polite and prompt in their responses, but ultimately offered nothing by way of gesture even. There was no response at all to the damaged items (I sent pictures) and initially they denied that the mattress could possibly be wrong because the box was the right box. Sending it all back would have left us out of pocket, with a minimum £50 collection fee for returns and only salvage value refunded if you have assembled or part-assembled the bed, which I had. Lesson learned - buy from big companies with no quibble returns and refund policies.”

Posted 3 years ago

We are so sorry you have had issues with your bed. We can certainly replace any damaged parts and the support team are awaiting photos and part numbers so we can do this. We do want to resolve this for you as soon as possible.

Posted 3 years ago

“Even in this strange times it shouldn't take a parcel more than 18 days to arrive if your site quotes 2-3days. There is no tracking available for the order, the support team is overwhelmed. I still didn't receive it and was offered zero concern/action from your company. The missing screws for the bed are taking more than 2 working weeks to arrive, still no idea when and if they will arrive. The bed bits are blocking two rooms in the house and are a hazard. We had to completely unpack everything when searching for missing screws. I would have expected to be offered to return the incomplete bed delivery and sent a new one, that would have taken less time. The help line is not answering our calls and we are not re-assurred or provided even with an estimate delivery date to complete the order we were fully charged for 3 weeks ago.”

Posted 3 years ago

“They left the bed outside the building and would not bring it into the house. Some of the planks were too heavy to carry single handed”

Posted 3 years ago

We appreciate your comments. We are sorry you were unhappy with the delivery. Unfortunately during these unprecedented times and the restrictions imposed, our delivery teams are only able to do doorstep deliveries, they are unable to enter any property due to COVID-19. Kind regards Anne

Posted 3 years ago

“The product from Stompa was good and delivered promptly and when agreed. The company that is used to assemble the beds, clearly associated to Room to Grow? were awful. They were called Jades Home Assembly. I had to ask them to return as one of the drawer sets didn?t run properly and one drawer kept falling of its runners when you moved it. Also the cupboards doors fitted were not straight. The plastic covers for the screws were not applied. They did return and sorted the larger jobs out but I was still missing 92 plastic covers so when I contacted them again they told me they couldn?t find my details and just sent me the covers to sort it myself.”

Posted 4 years ago

Thank you for taking the time to leave us a review. We are pleased to hear that you were happy with the delivery and your Stompa Radius Midsleeper with 3 drawer chest & 2 cube units. We are disappointed to hear that you were not impressed with the delivery team and assembly team Jade Logistics. This is the team that Stompa have chosen to deliver and assemble all of their products so we will feed this back to Stompa for you who will take this up with Jade Logistics. We are also very sorry that you suffered with some issues with your Bed and Furniture we cannot see that any contact was made to us at RTG with regards to this however we are now pleased that this has been resolved for you. - Best Wishes Lindsey

Posted 3 years ago

“Great service but v poor quality a few months on”

Posted 4 years ago

Thank you for taking the time to leave us a review. We are very sorry to hear that are having issues with your Stompa UNO S 3AD Midsleeper with pull out desk, multi cube and chest. We can see that this was ordered from us July of last year and you paid for Home assembly which means you have a 5 year warranty. We can look into rectifying these issues for you if you would like to email in to our support team at support@roomtogrow.co.uk with some photos of the damage and we will take this up with Stompa for you. Best Wishes Lindsey

Posted 3 years ago

“Trundle bed damaged, mattress and hook did not arrive.”

Posted 5 years ago

Thank you for taking the time to leave your comments. We are sorry to hear you had a damage and we hope our team sorted your damage trundle bed and you are now very happy with your order. Best Wishes Clare

Posted 3 years ago

“We ordered our child?s bed and quickly received a delivery notification with a slot, which was all fine. However, the bed arrived damaged not once, but twice- forcing us to reject both deliveries. We had to make a third attempted delivery, where the bed was in tact- however the follow up on each occasion by Room to Grow was poor and little apology or compensation). A real shame as the bed is lovely quality, just a shame about the delivery company and also Room to grows customer service team.”

Posted 5 years ago

Thank you for your comments regarding your recent experience. We are sorry you feel let down by our customer service and delivery teams, and we are very sorry that your furniture arrived damaged on both occasions. Once the furniture leaves our warehouse then we do expect better care to be taken and as soon as we were alerted then we did arrange for replacements parts to be dispatched. We do understand your frustration and we are sorry for the inconvenience caused, but please be assured that we have passed on your comments to the team as we always strive to create the best possible customer experience. Best Wishes, Clare

Posted 3 years ago

“One of the legs had the holes cut on the wrong side. This meant that it couldn't be properly secured.”

Posted 5 years ago

“Was only sent enough screws to make one bed of a bunk bed, thereby leaving son without anywhere to sleep for a week before new screws were dispatched. The customer service team were helpful and responsive, but it was extremely disappointing that the mistake happened in the first place, and disappointing that it took a whole week to send out a replacement pack of screws.”

Posted 5 years ago

Thank you for taking the time to leave your review. I am very sorry to hear you had fixings missing from your kit. It's very good to hear the RTG team helped as quickly and efficiently as they could. I hope your son loves his new bed now. Best Wishes Jennah

Posted 3 years ago

“Poor quality control on products. Second time I have ordered from them and the items were missing parts.”

Posted 5 years ago

Thank you for your response. We are very sorry to hear of your problems with your Stompa items. Please contact our support team if you require parts or replacements. They are super quick in resolving any issues and parts as quickly as possible. Best Wishes RTG

Posted 3 years ago

“The beds good quality and easy to esemble. But the head board arrived badly damaged so the overall experience was rated as poor. A replacement was sourced and arrived within x3 days, So my children were unable to sleep in beds for x3 days. Only an apology was given and no reduction in overall fee? With the high cost of the beds I thought an offer should have been at least made?”

Posted 5 years ago

Thank you for taking the time to leave your response. We are sorry to hear that you had a damaged part and there was a delay with the replacement. We appreciate your feedback as we are always looking for new ways to improve our services. If you do require anything further please contact our support team. Best Wishes RTG

Posted 3 years ago

“Website not very clear to order from. So I ordered the incorrect items. I couldn?t return the item due to hygiene reasons but there was no warning that the mattress I ordered didn?t fit the bed I ordered. When ordering on the website this was the first mattress that came up as recommended for the bedframe I was ordering. Spent £300 more than I wanted and needed to in the end to rectify the problem. Delivery was great and the product is okay.”

Posted 5 years ago

Thank you for your response. We are sorry to hear the website wasn't clear for your order. We appreciate your feedback and are always looking for ways to improve our site and ordering process. Best wishes RTG

Posted 3 years ago

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Room to Grow is rated 4.3 based on 2,414 reviews