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Room to Grow Reviews

4.3 Rating 2,414 Reviews

83 %

of reviewers recommend Room to Grow

Company Reviews

Product Reviews

4.3

Based on 2,414 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Room to Grow 5 star review on 13th December 2021

Judith Richards

Room to Grow 5 star review on 13th December 2021

Judith Richards

Room to Grow 5 star review on 13th December 2021

Judith Richards

Room to Grow 5 star review on 20th October 2021

Sanda Petakovic

Room to Grow 4 star review on 20th October 2021

Room to Grow 5 star review on 4th October 2021

Farhana Chowdhury

Room to Grow 5 star review on 4th October 2021

19

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order placed originally in March 2021. Since then I've been getting random messages about the order being delayed, first in May, then July...now maybe October (without any guarantee it will actually deliver at all). Customer service unable to give me any indication as to when delivery will eventually happen. Very disappointing and unprofessional! Will not be buying from them again.”

Posted 2 years ago

Hello, Thank you for taking the time to leave a review we appreciate all feedback. I have looked into this and can see that unfortunately the delays came from the manufacturer directly. I am very sorry that this was your experience with us. Causing inconvenience and disappointment to a customer is something we always try and avoid. I can see the order has now been cancelled and fully refunded. Best Wishes RTG

Posted 2 years ago

“Dreadful customer service & really long delivery time, at least twice the length stated on their website! I would never use this company again! Product was ok but not finished to a very high standard. Overall very disappointing”

Posted 2 years ago

Hello, Thank you very much for taking the time to leave us a review we appreciate all feed back positive and negative. I have looked into the longer than expected delivery time and can see you are based in a location where we advise delivery times are longer than stated. A member of the support team will contact you directly regarding your experience with customer service. Best Wishes RTG

Posted 2 years ago

“Sent the wrong sized mattress 3 times and I had to arrange the return via FedEx which was a headache. Also one of the wooden bed parts was damaged and I am still waiting for a replacement two weeks later. Very disappointed and although customer service have been responsive to my emails they failed to resolve the mattress situation. In the end I asked for my money back. Need to resolve this with the manufacturer as it will no doubt happen again!”

Posted 2 years ago

Hello, Thank you for taking the time to leave us a review we appreciate all feedback. We are very sorry for the mattress situation there was an issue with packing that caused wrong sizes to be sent out. Your wooden replacement part has been ordered and will be with you shortly. Best wishes RTG

Posted 2 years ago

“Whilst the product I ordered is really great, the service received was terribly disappointing. My order arrived months after it was supposed to even though I had paid for the item at the point of placing the order. I had to constantly chase customer service for updates and was given several delivery dates which simply came to nothing. Unreliable and complacent service.”

Posted 2 years ago

Hello, Thank you for leaving us a review. I am very sorry that you experienced a less than satisfactory service. The last thing we want to do is cause our customers any inconvenience. Its great to hear that you like the product. A member of the support team will be in contact with you shortly. Best wishes RTG

Posted 2 years ago

“Goods ordered Feb, received in May after estimated delivery time being 48hrs. Lots of chasing with calls & emails, calls not returned as promised. Wouldn’t recommend.”

Posted 2 years ago

Dear Louise, Thank you for taking the time to leave us a review we really appreciate your honest feed back as this helps us to improve our service. We are very sorry that you experienced so many delays in your order. I also apologise for any lack of contact. We will be sure to take your feed back onboard and improve our service moving forwards. Best wishes RTG

Posted 2 years ago

“This was quite a disappointing and frustrating purchase; from incorrect instructions, wrong parts in the original order, it not being possible to return the faulty part (and an extra trip to the skip myself), and unclear communication from the company. My son is pleased with the bed itself but I would have expected a more straightforward and professional service.”

Posted 3 years ago

We are sorry to hear you were not completely satisfied with the service you received. We do replace any faulty or damaged parts as quickly as we can, but unfortunately collection of any unwanted parts is not possible at the moment due to the current circumstances. Best wishes, RTG

Posted 2 years ago

“We ordered the Jubilee chest of drawers from Room to Grow for our baby’s bedroom. It arrived with several incorrect parts. My husband emailed the company with very clear instructions so we could get the missing parts we needed but unfortunately the package that arrived yesterday contains incorrect parts AGAIN. It has been a very frustrating experience, without any apology from Room to Grow, and with the imminent arrival of our baby it is stressful not to be able to complete this piece of furniture. I would not buy from this company again and would advise other customers to look elsewhere.”

Posted 3 years ago

We are very sorry for the mix up with the parts required. The team have looked into this for you and have requested the correct ones to be double checked and sent to you by the warehouse as a matter of urgency. These should arrive with you very shortly. Best wishes, RTG

Posted 3 years ago

“Very bad service when I’m order my item,two month's left to receive delivery...!!!”

Posted 3 years ago

We are very sorry there was a delay with part of your order. I can see you did receive a refund on the shipping costs you paid and your wardrobe has now all been delivered. Best wishes, RTG

Posted 3 years ago

“This company is a shambles and I would not recommend anyone buying a product from them. The order for bunk beds took weeks to arrive. One of the parts was damaged. The company could not identify the part because it is wrongly labelled in the instruction manual. When a replacement part was sent (to the wrong address) it was damaged to an even greater extent. My request for reasonable compensation was refused.”

Posted 3 years ago

“Very disappointed of your service and the quality of your products, will not buy it again never.”

Posted 3 years ago

Thank you for leaving your review and we appreciate all feedback on service and quality. Best wishes, RTG

Posted 3 years ago

“Appalling - this has probably been our worst ever consumer experience. The Jubilee bed seems like a good product but arrived missing vital 2 fitting parts in the footboard. Two further footboards arrived over the next 3 weeks with the same missing parts. Then the replacement parts were sent but went missing. Then another set of parts were sent and they didn’t fit. So 4 - 5 weeks later we lost the will to live and are sending the bed and all the other bed parts back. Very little sense of any apology, or the terrible quality control at the factory or the awful management oversight and engagement. No-one from management has even got in touch to say sorry. A shame because the bed looked like it was just what we wanted. But we won’t ever buy from Room to Grow again as we’ve lost faith in their operation which in our experience has been awful.”

Posted 3 years ago

Thank you for taking the time to leave a review, we are very sorry to hear of the issues you faced with your furniture. We are always looking at ways to improve our services so we appreciate your feedback and we can see you dealt with our support team with regards to your damages and you will receive a full refund. Best wishes, RTG

Posted 3 years ago

“Awful experience with room to grow, bought a midnight blue bunk bed with trundle, waited months for this to be delivered, finally delivered and what a shock! Bunk beds in awful condition, chipped, poor workmanship, glue like substance all over them, I had the bunk beds replaced, and once again awful condition and this time they forgot my trundle! Oh and this is after booking a day of work for them to not even turn up at the correct address! So a wasted day of work, total 3 days of work, trundle arrives in even worse condition! They must have no quality control before the items are shipped! £500 product that now looks like I have a second hand tatty bunk bed in my children’s room... was offered like 7% discount! Awful awful awful, customer service not to bad, but products!! Awful!!”

Posted 3 years ago

I am very sorry that you experienced this with your bunk bed. I can see that the customer service team have been working closely with you on getting any problems rectified as quickly as possible. We welcome all feedback, both positive and negative, so we can work with our partners to find new ways to prevent this from happening in future. Best wishes, RTG

Posted 3 years ago

“From start to finish this has been a terrible order, I was told my item was in stock only to receive an email 11 days later saying it was out of stock then the dates kept getting changed then when delivery eventually arrived 6 weeks after I ordered it they had sent the wrong (box) parts, eventually got the correct box 5 days later and found to be damaged, the incorrect box is still at my property with no feedback to collect, won’t be using again”

Posted 3 years ago

We are sorry for the delay in receiving your order. Due to the current climate there was a delay on stock availability. It is good to hear you have now received all components required to complete your order, and the team will be happy to help with replacements on any damaged parts. Best wishes, RTG

Posted 3 years ago

“Arrived with a broken part and was promised a replacement and it's still not arrived”

Posted 3 years ago

I am so sorry your replacement has not arrived with you. Please contact the support team on support@roomtogrow.co.uk or call on 0808 196 3344 and they can get this sorted for you. Best wishes, RTG

Posted 3 years ago

“The service was unbelievably bad. First you managed to deliver the wrong item. Not the children's desk I ordered but some sort of shelving for under a bed. I spent 20 minutes half-building it before realising. I called customer services and you said sorry, you'll deliver the correct item in a week and please can I spend 20 minutes packing up the item. No of course not, I had to wrangle with your team to ask for the privilege of not repackaging your incorrect order. So far so bad. I wait a week and guess what. You fail to deliver the correct item. Apprantely the delivery person came and yet even though I was at home waiting there was not ring on the doorbell and no call on my phone, though you had my mobile. Awful. I rang to complain and you said sorry AGAIN and can I wait ANOTHER week for them to try again. NO. I cancelled the order in bewildered frustration. I would not recommend this website to anybody.”

Posted 3 years ago

We are very sorry to hear this. It is unfortunate that the wrong item was delivered and we try to rectify these situations as quickly as possible so it is not good to hear you had to wait so long for your replacement. We do state on the website that when returning furniture, it must be disassembled and wrapped in suitable packaging to ensure it does not get damaged in transit. Best wishes, RTG

Posted 3 years ago

“Looks nice but was horrendous to put together. My partner is a bathroom fitter and he said it was a nightmare even with using his tools!”

Posted 3 years ago

I am sorry to hear you had a difficult time with the assembly on your order. If any assistance is needed you can always contact the customer service team on 0808 196 3344. Best wishes, RTG

Posted 3 years ago

“Not happy with this company, they sent me a bed which was the same as the image on there website but had a different name. When I researched into the bed they had actually sent me I found it alot cheaper elsewhere. Felt decieved and would not buy from them again.”

Posted 3 years ago

Hi, I am sorry you felt deceived by this, it is not what we intend. We simply change the name of our products for marketing reasons to make them more suitable for our younger target market. Best wishes, RTG

Posted 3 years ago

“Wrong product was sent. Whenter new one arrived it was very poor quality”

Posted 3 years ago

“The product was continually delayed, no communication. We ended waiting nearly 3 months for something that was supposed to be in stock. Managed to get exact same item elsewhere and cheaper. No acknowledgment of apology from RTG on this. Very disappointing given we are returning customers”

Posted 3 years ago

We are sorry we let you down with the delivery. We have experienced some delays with stock during the pandemic and we are doing our best to keep customers updated. Sincere apologies we were not able to resolve this for you, RTG.

Posted 3 years ago

“Ordered a bed from this company. all the pictures displayed had underbed storage. However the bed had no storage. had to order a different bed. Waited over a month before receiving an email about delivery and that was only because I kept contacting the company to find out what was going on. I do appreciate the situation we are all living in at present though, but the customer service is shocking. No communication and no good will gesture or receiving our delivery charge back due to the wait and as the furniture was supposed to be delivered to a room of our choice. When the delivery men came they nearly damaged my car by opening their lorry door which they swung open! I contacted delivery company and men had to come back to deliver it to the room. I even showed the men the email stating that was to happen but this was disregarded. Very disappointed with the whole experience. Furniture isn't cheap, however although the bed is sturdy the drawer isn't and is off alignment every time you open it and the chest of drawers feels cheap. I would not recommend this company.”

Posted 3 years ago

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Room to Grow is rated 4.3 based on 2,414 reviews