Room to Grow Reviews

Name: Room to Grow
Address: Merchants Quay, Ashley Lane, Shipley, West Yorkshire
Rating: 4.28

4.3 Rating 2,414 Reviews

83 %

of reviewers recommend Room to Grow

4.3

Based on 2,414 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Room to Grow 5 star review on 13th December 2021

Judith Richards

Room to Grow 5 star review on 20th October 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Room to grow were great from start to finish. After having a bad experience elsewhere, I did lots of research about this company and they exceeded my expectations. Delivery came quicker than expected and was communication was great.”

Helpful Report

Posted 1 year ago

Thank you for your 5 star review, we are so pleased we exceed your expectations. Best wishes RTG

Posted 1 year ago

“Great customer service, large range of furniture. Very happy about the whole buying experience!”

Helpful Report

Posted 1 year ago

Thank you for your 5 star review, it is very much appreciated. Best wishes RTG

Posted 1 year ago

“I contacted Room to Grow via Livechat and received quick replies to all my questions asked. I even managed to secure next day delivery on the bed too.”

Helpful Report

Posted 1 year ago

Thank you for your 5 star review and kind comments. We are thrilled we could help and get your bed delivered quickly! Best wishes RTG

Posted 1 year ago

“The bed arrived very quickly.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave a review, we are thrilled with your 5 star review. Best wishes RTG

Posted 1 year ago

“Delivered on time”

Helpful Report

Posted 1 year ago

Thank you for your 5 star review and your comments, they are much appreciated. Best wishes RTG

Posted 1 year ago

“Delighted with my purchase of a single bed with trundle bed underneath. Very good quality and it looks perfect in my grandchildren's bedroom. Delivery was a little slower than I had expected but the trundle bed mattress was out of stock. Excellent customer service from Chloe and Stacey. When we discovered that a part was missing from the trundle bed, they very quickly dealt with the issue and the parts arrived a few days later. All in all a very happy online shopping experience.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave a review and for your comments. We are delighted you are happy with your Jubilee Single Bed with trundle. Thank you for choosing Room to Grow. Best wishes RTG

Posted 1 year ago

“Great bed, good communication from Room to Grow, our little boy is very happy.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave a review, we are delighted your little boy is happy with his new bed! Best wishes RTG

Posted 1 year ago

“Great communication and accurate delivery dates. Thanks so much.”

Helpful Report

Posted 1 year ago

Thank you for your 5star review, it is very much appreciated. Best wishes RTG

Posted 1 year ago

“HI the bed is lovely but very noisy. Maybe this stops after a while?”

Helpful Report

Posted 1 year ago

The bed should not be 'noisy'. Please contact our support team on support@roomtogrow.co.uk with your order reference so we can investigate. Best wishes RTG

Posted 1 year ago

“Was not happy with the quality of a product, so I wanted to return it, however I was told I have to pay for the return shipping. It’s a large box. Not happy with my experience to be honest. The product was also shipped out to me late and I was not updated about whether it has been dispatched and so forth. I attempted to cancel the order before delivery (it has been stated on the website that orders can be cancelled before delivery has been made), but I was told I have to just refuse the delivery, because it cannot be cancelled. Unfortunately I was not home when the delivery was made so a family member accepted it. Now I’m stuck with a product I don’t want, nor am I satisfied with. I am very unhappy.”

Helpful Report

Posted 1 year ago

We are sorry your item was delayed, it was caught up in the Royal Mail strikes which were out of our control. You can of course return the item to us if you do not want it but you would need to pay the return postage as detailed in our Terms & Conditions. We are sorry you are unhappy with your purchase.

Posted 1 year ago

“Delivery service is appalling. Delayed by over a week. Bed itself, drill holes in the wrong place so manually have to make our own holes to insert bed. On the whole the bed and draw are nice and good quality but I’ve had a bad experience.”

Helpful Report

Posted 1 year ago

We are so sorry you have not had a good experience and your order was delayed with our delivery partner. We will investigate why this happened. We can replace any parts that are incorrect, you should not have to re-drill parts! We are so sorry. Sincere apologies RTG

Posted 1 year ago

“Fantastic products and quick service! Thank you!”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave a review. We are delighted you have awarded us 5 stars! Best wishes RTG

Posted 1 year ago

“Last minute Christmas order for my five grandsons. Service was amazing. Informed the order was despatched and given an hour time slot for delivery. Arrived on time and the bean bags were well packaged and very good quality. Boys are all under five years and they loved them. They also look great in the corner of the room. Can’t recommend this company highly enough. Thank you so much.”

Helpful Report

Posted 1 year ago

Thanks you for your kid review, we are delighted your grandsons are happy with their new beanbags! Best wishes RTG

Posted 1 year ago

“I am very happy with the service and the product I bought. It arrived within the given time frame.”

Helpful Report

Posted 1 year ago

Thank you for your 5 star review, we really appreciate your comments. Best wishes RTG

Posted 1 year ago

“Quick delivery and stocked exactly what we needed..”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave a review. We are delighted you have awarded us 5 stars. Thank you, RTG

Posted 1 year ago

“I spoke to customer service a couple of times to request a sample of the wood, and to ask about delivery and they were so helpful on both occasions. The bunk bed we ordered is wonderful and looks great in the boys room. Thank you!”

Helpful Report

Posted 1 year ago

Thank you for your 5 star review, we are delighted we could help in your purchase decision and we are thrilled you are happy with your bunk bed. Best wishes RTG

Posted 1 year ago

“Wasn’t very impressed with the email communication which was unclear and misleading over delivery times, and items going out of stock two weeks after ordering. Service was redeemed by Stacey who gave great customer service over the phone and cleared things up.”

Helpful Report

Posted 1 year ago

We are sorry there was confusion with your order, we are pleased Stacey was able to help resolve this for you. Best wishes RTG

Posted 1 year ago

“Amazing guy who stayed late to make up for my grandson, went above and beyond”

Helpful Report

Posted 1 year ago

“Beds are lovely, sturdy and well made. Only issue I had was cabin bed got delivered without mattress so could not use until mattress arrived a while later when high sleeper was delivered”

Helpful Report

Posted 1 year ago

Thank you for your review and comments. We do recommend certain mattresses with each bed to try and avoid any delay with the mattress. Best wishes RTG

Posted 1 year ago

“Great service”

Helpful Report

Posted 1 year ago

Thank you! Your 5 star review means a lot to us. Best wishes RTG

Posted 1 year ago

Room to Grow is rated 4.3 based on 2,414 reviews