Room to Grow Reviews

Name: Room to Grow
Address: Merchants Quay, Ashley Lane, Shipley, West Yorkshire
Rating: 4.28

4.3 Rating 2,414 Reviews

83 %

of reviewers recommend Room to Grow

4.3

Based on 2,414 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Room to Grow 5 star review on 13th December 2021

Judith Richards

Room to Grow 5 star review on 20th October 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“HAPPY WITH THE SERVICE RECEIVED”

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Posted 1 year ago

Thank you for your review, it is very much appreciated. Best wishes RTG

Posted 1 year ago

“Fantastic bed, really good quality. Disappointed that I'd paid for assembly but they don't assemble the day they deliver. Simple getting a refund but would have liked it built on the same day. Would have been 5 stars”

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Posted 1 year ago

Thank you for your review. We are unable to offer assembly at the time of delivery for the Jubilee Bunk Bed, we use Screwdriver, an independent assembly team who will call a couple of days after delivery. We are sorry this wasn't suitable, it is something we are looking into. Thank you for taking the time to leave a review. Best wishes RTG

Posted 1 year ago

“My grandaughter is loving her new grown up bed. The service was very satisfactory and I have recommended you to my friend who also has grandchildren.”

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Posted 1 year ago

Thank you for your review, we are delighted your granddaughter loves her Juliette Single Bed. Your recommendation is very much appreciated. Thank you. Best wishes RTG

Posted 1 year ago

“Initially, I wasn't entirely sure about the product; however, after bearing with it, I now understand its design and size. The firmness is there for a good reason and prevents an unsupported posture. This could be explained a bit more as some reviewers have mentioned the firmness as a negative. After a week's use during the hot spell, I am more than happy with it.”

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Posted 1 year ago

Thank you for taking the time to leave a review. Your comments are important to us. Best wishes RTG

Posted 1 year ago

“Great product, shame it’s not as white as the picture shows, parts could do with numbering/letters and instructions if you decide to have the ladder on the opposite side. Good friendly service on delivery”

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Posted 1 year ago

Thank you for your comments, we will pass these on to the factory regarding numbering parts. The Thuka Hit has a whitewash finish rather than a solid white finish, allowing the characteristics of the solid wood to show through. Best wishes RTG

Posted 1 year ago

“Generally very happy with the service. Bed came earlier than expected”

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Posted 1 year ago

Thank you for taking time to leave a review, it is very much appreciated. Best wishes RTG

Posted 1 year ago

“Prompt confirmation on receipt of the order and accurate eta of goods. Slight disappointment outer box torn above display panel on the box. As this is a gift would have preferred unmanaged box. However previous positives out way the negative.”

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Posted 1 year ago

Thank you for your review, we are sorry the box had been damaged, this is most unusual but understand your disappointment. Sincere apologies RTG

Posted 1 year ago

“Nice easy website, quick dispatch and delivery.”

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Posted 1 year ago

Thank you for your review, it is very much appreciated. Kind regards RTG

Posted 1 year ago

“Delivery was prompt, reasonably priced and good range.”

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Posted 1 year ago

Thank you for your 5 star review, we are delighted! Best wishes RTG

Posted 1 year ago

“The bed is great but there are a few things that stopped me giving it a 5 star review. Pros- good looking bed, good instructions, seems solidly made, trundle complement seems sturdy enough too. Cons- ‘’surf white” is much closer to cream than we realised/hoped. Our walls are cotton white which is fairly close to brilliant white so this is perhaps more obvious. It may be hard to match the surf white with other white bedroom furniture. The paint on a leg chipped when sliding the trundle out which was surprising on first use. The paint finish is also a little thin, looks ever so slightly streaky on the bed head. Assembly took us 3hrs of carefully putting it together, so not too bad. It’s a nice bed without being amazing (due to paint finish and colour).”

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Posted 1 year ago

“Great and professional service!”

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Posted 1 year ago

Thank you for taking the time to review and comment. It is really important to us and very much appreciated. Thank you. Best wishes RTG

Posted 1 year ago

“Great bed and great service.”

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Posted 1 year ago

Thank you for taking the time to leave a review, it is very much appreciated. Best wishes RTG

Posted 1 year ago

“Service fair.”

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Posted 1 year ago

Thank you for taking the time to leave a review, it is much appreciated. Best wishes RTG

Posted 1 year ago

“Over all a very easy experience to purchase and book a convenient delivery slot. Bed put together within a couple of hours by 1 person. Bed is sturdy which is what I was looking for and the kids love it! Small mark on the headboard of the top bunk but I didn’t want to faff with retuning. Only other negative is the mattresses don’t quite fit so there’s a fairly large gap at the end.”

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Posted 1 year ago

Thank you for your review and we are delighted your kids are happy. We can certainly replace a part if it is marked, please send photos to support@roomtogrow.co.uk so we can action this. There should be a small gap at each end of the mattress to make it easier to change bedding. Best wishes RTG

Posted 1 year ago

“Good quality”

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Posted 1 year ago

Thank you for taking the time to leave a review. It is very much appreciated. Best wishes RTG

Posted 1 year ago

“Delivery was prompt and it was easy to order online”

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Posted 1 year ago

Thank you for taking time to leave a review, we really appreciate it. Best wishes RTG

Posted 1 year ago

“We were satisfied with the service. Our bed was delayed which can’t be helped and the then the lorry delivering it broke down so it was delayed again. I ended up having to chase the order as then we didn’t hear back for a while. Got it in the end.”

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Posted 1 year ago

Thank you for your comments. We are sorry there was a delay with your delivery and thank you for your patience. Best wishes RTG

Posted 1 year ago

“Swift delivery of mid sleeper bed and mattress. Accompanying book case came with one wrong piece, Room 2Grow quickly reordered the correct part, but redelivery took quite a few days, hence 4 stars rather than 5”

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Posted 2 years ago

Thank you for taking time to leave a review. We are sorry there was an incorrect part and appreciate your patience. Best wishes RTG

Posted 2 years ago

“The bed was delivered as advised and pretty quick. The contents was all there for the high sleeper. The instruction could be clearer - you have to go back to the first page to find different types of screws etc and ideally you need space around the bed to give you room for long screws and Allen keys etc”

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Posted 2 years ago

Thank you for taking the time to leave us a review. Your comments are very much appreciated and helpful to others. Best Wishes, RTG

Posted 2 years ago

“A really comfy bed.”

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Posted 2 years ago

Thank you for taking time to leave a review, it is very much appreciated. Best wishes RTG

Posted 2 years ago

Room to Grow is rated 4.3 based on 2,414 reviews