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Room to Grow Reviews

4.3 Rating 2,414 Reviews

83 %

of reviewers recommend Room to Grow

Company Reviews

Product Reviews

4.3

Based on 2,414 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Room to Grow 5 star review on 13th December 2021

Judith Richards

Room to Grow 5 star review on 13th December 2021

Judith Richards

Room to Grow 5 star review on 13th December 2021

Judith Richards

Room to Grow 5 star review on 20th October 2021

Sanda Petakovic

Room to Grow 4 star review on 20th October 2021

Room to Grow 5 star review on 4th October 2021

Farhana Chowdhury

Room to Grow 5 star review on 4th October 2021

19

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Total rip off. Bed heavily scratched, missing screws, was almost an impossibility to put together due to it's poor quality. To top it off the mattress advertised to go with the bed doesn't even fit and is approx 10cm too short. Looks terrible and I am absolutely livid. Approx £500 completely wasted. I will happily actively try and put off anybody from using this rip off company.”

Posted 1 year ago

We are so sorry you are having issues with your bed and mattress, you should not have scratches or problems with the fixings, our customer services team will contact you directly to resolve this for you. Sincere apologies RTG

Posted 1 year ago

“Hi, this is probably too early to give a review but so far our order has been a bit of a disaster. We ordered 5 items, the first 2 arrived within 3 days but when we went to build one of them a part was missing. The person who helped me when I called was great and established that they thought the other 3 items had been delivered so tried to locate those missing items plus sent us a new full item that had a piece missing. We've now had two further attempts for the missing 3 items to be delivered but it seems originally they couldn't be located and then when it was the significant part (the bed) was damaged. We are still waiting to hear when we are going to get our missing items as we have a unhappy 4 year old who was very excited to be in a new bunk bed!”

Posted 1 year ago

We are so sorry your boxes have gone missing in transit. Your new bed will be delivered tomorrow! Best wishes RTG

Posted 1 year ago

“Don’t fit the bed the right way it should be ! I have send a email 2 weeks ago with photos and explained my frustration about the recommendation mattress for our double bed and no response yet back !!”

Posted 1 year ago

We are sorry you have some issues with your mattress. We cannot find any correspondence, our team will contact you directly to resolve this. Best wishes RTG

Posted 1 year ago

“Faulty desk with black marks on various parts. Have emailed three times with very little customer support. We have just received a bunk bed too and waiting to see if this is ok too once we open the boxes.”

Posted 1 year ago

We are sorry there are marks on your desk. Our support team are looking into this and will replace any damaged parts for you. Sincere apologies RTG

Posted 1 year ago

“I would give 0 stars if that was an option. I waited in for a delivery- it didn't turn up. I waited in again weeks later for another delivery - it arrived incomplete. I sent many emails and complained - I was ignored. My daughter is sleeping on the floor whilst we still wait for the part to arrive. They will say 'sorry' on the phone but no consideration for the impact this has had on us.”

Posted 1 year ago

We are so sorry your delivery was delayed for your midsleeper and we completely understand you having to cancel your order. We are working with our delivery partner to rectify any issues with mispicks and delays. Sincere apologies RTG

Posted 1 year ago

“Ordered desk on 2nd January. When assembling the desk there were several marks and some parts looked like seconds with holes that had been visibly filled and painted over. Complained about this to Room to Grow who contacted manafacturer to send parts. Parts were sent to Room to grow and since then they seem to have lost them. Communication is really poor. Have called and emailed 10-15 times. Rarely get a response. £300 spent and i don't have a usable product. The company are not prepared to refund. Would not recommend. Terrible experience.”

Posted 2 years ago

We are so sorry for your experience. We are investigating to find out where the replacement parts are, they are sent from the factory in Denmark. Our team will contact you directly to resolve this. Sincere apologies RTG

Posted 2 years ago

“Damaged goods on delivery, poor customer service,, emails ignored, promises broken, refund not yet forthcoming… need I say more?”

Posted 2 years ago

We are sorry your goods were damaged, our team have arranged collection but we are in the process of switching delivery partners and this has caused some delays for which we are truly sorry. Your order has been refunded, it may take 3 - 5 days to clear through the bank. Sincere apologies RTG

Posted 2 years ago

“Still awaiting item”

Posted 2 years ago

We are sorry you are still awating your item, it has been dispatched so we are just locating your item with the delivery team. We will email you directly to update you. Best wishes RTG

Posted 2 years ago

“I received my child's bed, and emailed the company the same day with the damaged panels and the full details. Still haven't recieved any items to replace the damaged pieces.”

Posted 2 years ago

Thank you for leaving a review. We are so sorry the panels arrived damaged and although this is a rare occurrence, we are always truly dissapointed when it does but do our utmost to resolve as quickly as possible. I can see the repalcements parts were ordered the same day the issue was raised and are on their way. Best wishes RTG.

Posted 2 years ago

“I have emailed to complain about my recently order & sent photos but still a month ok have had no reply. Shocking!”

Posted 2 years ago

Thank you for leaving a review. Unfortunately, I am unable to see any contact from you regarding this issue but I will ensure a member of the customer service team contacts you immediately to help resolve this issue. Best wishes RTG.

Posted 2 years ago

“The bed not even lasted 6 months! It’s falling apart with cracks in few places.”

Posted 2 years ago

Thank you for leaving a review. I am extremely sorry to hear your bed isn't in great condition after just 6 months. All our beds are of high quality so this is unexpected and not acceptable. I will ensure a member of our customer service team contacts you immediately to help resolve your issues. Best wishes RTG

Posted 2 years ago

“No feedback on delivery dates. No contact. Haven’t received this yet.”

Posted 2 years ago

Thank you for leaving a review and I am truly sorry you feel you have been provided with poor service. I can see the estimated delivery for your order is 3 - 4 weeks and that the delivery will be in this time frame. You will be contacted 48hrs before delivery to confirm the delivery date. I will ensure a member of the customer service team contacts you immediately to confirm this. Best wishes RTG.

Posted 2 years ago

“Do not buy from this company. All fixings missing from the bed, which takes a week to resolve. Then when I do finally get the bed built the mattress is the wrong size. Completely incompetent”

Posted 2 years ago

Thank you for taking the time to leave a review. We are truly sorry your experience with Room to Grow was not to the high standards we demand of ourselves. The issues mentioned have been escalated to identify how they happened and help prevent them from happening again. Best wishes RTG.

Posted 2 years ago

“Extremely dissatisfied. Absolutely awful service. The bunk bed is not easy to assemble without electric tools. Electric tools though are not recommended. Thus be prepared for blisters as you need considerable force to get some of the screws in. The mattresses that were delivered were too short for the bed. Follow up support very poor. During the process of the order I must have called about 25 times to get information and only received useful information about twice.”

Posted 2 years ago

Thank you for your feedback and this will be raised with our Customer Operations Manager as we take customer service extremely important at Room to Grow. We are deeply sorry you found the bed difficult to assemble but we do offer a Home Assembly service. Best wishes RTG

Posted 2 years ago

“I am very disappointed with my purchase. The shop was very recommended, so, I went with confidence and purchased the Bloc White Midsleeper and Highsleeper (as my children had them from another provider that unfortunately does not commercialize them anymore). We followed the instructions, but the wood is so flimsy I damaged the side when, by hand, turning the screws. It moves, creaks and shakes ... Very disappointing for such an expensive item.”

Posted 2 years ago

Thank you for leaving a review, it is very much appreciated. We are really sorry you have found the bed to be flimsy because it is a high-quality bed and should not creak or shake. If you would like to contact our customer service team they will gladly look into this for you. Best wishes RTG

Posted 2 years ago

“Poor service not organising delivery’s Part missing totally disaster”

Posted 2 years ago

We are sorry you have parts missing from your order. These have been requested from the warehouse for delivery asap. Sincere apologies, RTG

Posted 2 years ago

“Awful. Really poor communication throughout and the lady on the phone was completely disinterested and just kept saying it was in quality control. When it did finally arrive, two parts have damage and marks on them but I waited so long that I can't be bothered getting them replaced. I won't be using this company again.”

Posted 2 years ago

We value your feedback and this will be passed to our Customer Operations Manager. We are sorry for the delay with your delivery and the lack of communication, we should have kept you informed of any delays. If you can please advise the parts that are damaged we will get replacements sent out to you. Best wishes RTG

Posted 2 years ago

“Bought the Stompa UNOS 28 bed with pull-out desk, hutch and cube for my daughter's small room. We built everything except the pull-out desk, which we realized was going to be too awkward for the space. The pull-out desk is in the box, unopened. I wouldn't have minded paying for shipping to return it, as it was my error to order it. But Room to Grow will not take it back because it was "purchased as part of a set". Nobody local to me has the same bed but needs the desk, so what can I do but just bin it? Such a waste.”

Posted 2 years ago

Thank you for your comments. We will investigate this further.

Posted 2 years ago

“I would not reccomend this company, I will no longer use it myself, ordered a bed with them on pre order, had to wait almost a month after it was due to actually get my bed, was continuously back and forth trying to sort it and never seemed to get anywhere. The bed finally arrived a month late and after paying over £500 (mattress incl) for it to have scratches and paint coming off it. Had already waited long enough and could not be bothered with the hassle again. So no would not recomened and will not be using again.”

Posted 2 years ago

We are sorry you are unhappy with your bed. We have had some challenges with our supply chain which has caused some delays but you should not have scratches on your bed. If you can send pictures of the damage to support@roomtogrow.co.uk we can resolve this for you. Sincere apologies again.

Posted 2 years ago

“Terrible terrible service. Would not recommend. Still waiting for a part three weeks after delivery”

Posted 2 years ago

Hello Francesca, I am very sorry that you have been having issues with your order. I can see our customer service team has been liaising with you regarding the technical issues surround you not receiving the booking links for delivery. If you do not feel this has been resolved please get in touch with us- support@roomtogrow.co.uk Best wishes RTG

Posted 2 years ago

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Room to Grow is rated 4.3 based on 2,414 reviews