Room to Grow Reviews

Name: Room to Grow
Address: Merchants Quay, Ashley Lane, Shipley, West Yorkshire
Rating: 4.28

4.3 Rating 2,414 Reviews

83 %

of reviewers recommend Room to Grow

4.3

Based on 2,414 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Room to Grow 5 star review on 13th December 2021

Judith Richards

Room to Grow 5 star review on 20th October 2021

Anonymous

Anonymous // 01/01/2019

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“Came within days of ordering. Looks exactly like the picture. Sturdy strong and just what I was looking for.”

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Posted 1 year ago

Thank you for your 5 star review and your comments. We are delighted you are happy with your purchase. Best wishes RTG

Posted 1 year ago

“The bed has still not been delivered and still no date for delivery, terrible service”

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Posted 1 year ago

We are so sorry there has been a delay with your delivery, our team are working on this and will keep you updated. Best wishes RTG

Posted 1 year ago

“I ordered a last minute present for my Granddaughter's birthday from you hoping it would arrive in time. I was so pleased as it was dispatched straight away and arrived the day before. She wanted a penguin light for her bedroom. She absolutely loved it. The product was of high quality and the service received was amazing. Thank you , would recommend buying from you for great service.”

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Posted 1 year ago

Thank you for your lovely 5 star review for the Penguin light, we are delighted your Granddaughter loves it! We love it too! Best wishes RTG

Posted 1 year ago

“The furniture is fairly straightforward to construct and the instructions are okay. Nice and solid when built, very happy with the end result. Delivery wait rather long and limited options for delivery time and date so be flexible.”

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Posted 1 year ago

Thank you for your review, your comments are appreciated. Kind regards RTG

Posted 1 year ago

“The bed is really good, very sturdy. however I also got assembly and not happy overall with that. It cost a lot (£150) and we were left with we have misaligned screws cracked & scratched wood.”

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Posted 1 year ago

We are so sorry there have been assembly issues, please can you send photos in to support@roomtogrow.co.uk so we can investigate and resolve this for you. Best wishes RTG

Posted 1 year ago

“Good selection of kids beds - the only place we could find a storage bed that fitted with our needs. Good quality bed and quick delivery.”

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Posted 1 year ago

Thank you for your 5 star review, we are delighted you found a storage bed to fit your requirements. Best wishes RTG

Posted 1 year ago

“Based on my one and only experience with buying from them I wouldn't recommend them to anyone. I ordered a new bed for my kid and first had problems getting it delivered, when it was delivered most of the box I opened was damaged as was the actual boxes themselves. Arranged an exchange and those turned up damaged too. Arranged another exchange, the delivery guys got me to check the boxes on the truck before they unloaded as these were also damaged and I ended up refusing delivery for those and getting my money back. One delivery with damage to the packaging or item I could have overlooked but after 3 separate deliveries with boxes and items damaged I felt insulted and fairly angry that they couldn't supply the new bed I ordered.”

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Posted 1 year ago

We are so terribly sorry for the inconvenience and frustration caused. We are investigating with our delivery partner as to why so many damages occurred! Of course damages do happen from time to time but your experience is unacceptable. We are so sorry we let you down. Sincere apologies RTG

Posted 1 year ago

“Simple ordering process, great price and the product delivered was exactly as described.”

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Posted 1 year ago

Thank you for your 5 star review, we are delighted you are happy with your new Stompa S Flex Airflow Pocket Mattress. Best wishes RTG

Posted 1 year ago

“Lovely bed, easy to build. My daughter loves her new bed. Easy website and easy to order. Delivery was easy and on time also.”

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Posted 1 year ago

Thank you for your 5 star review and lovely comments. Best wishes RTG

Posted 1 year ago

“Great service, didn’t need to contact room to grow as order received in two days”

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Posted 1 year ago

Thank you for your 5 star review, we really appreciate it! Best wishes RTG

Posted 1 year ago

“Good communication with regards to delivery”

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Posted 1 year ago

Thank you for taking the time to leave your comments, they are really important to us. Best wishes RTG

Posted 1 year ago

“I think your service is very poor. I bought a lamp which I returned, however, I had to pay for the original delivery, then I paid for the return post and you've now deducted money from my refund. I spent £26.34 on the lamp and my refund is £22.39, why is that when I paid for the return post ? This is a really poor service, purchases on Amazon have free return posts with the original free given back in full. You do need to get up to date with this as we'll all avoid your company.”

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Posted 1 year ago

We are sorry you are unhappy with our returns policy, unfortunately we are not able to refund the delivery charge, only the cost of the goods. Apologies RTG

Posted 1 year ago

“All good from ordering to delivery. Good product and service.”

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Posted 1 year ago

Thank you for your 5 star review, we are delighted you are happy with your new bed! Best wishes RTG

Posted 1 year ago

“Delivery was prompt, and product is good quality but the free shelf never arrived.”

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Posted 1 year ago

Thank you for your comments, the free shelf promotion has only been available since 19th January and needs to be selected when ordering, sorry! Best wishes RTG

Posted 1 year ago

“It’s not good it’s still same which is I have already am not comfortable with that”

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Posted 1 year ago

If you can please send some details into support@roomtogrow.co.uk as to what you are unhappy with so we can try and resolve this for you. Best wishes RTG

Posted 1 year ago

“Amazing service all round!!! Beds for both my children are perfect and lovely customer service! I would highly recommend”

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Posted 1 year ago

Thank you so much for your lovely comments and your 5 star review. Best wishes RTG

Posted 1 year ago

“Easy purchase process, well informed of delivery/options”

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Posted 1 year ago

Thank you for your 5 star review! Best wishes RTG

Posted 1 year ago

“Ordered a great Stompa bed but there was cosmetic damage to the frame. No big deal but on trying to get hold of Room to Grow, we have not yet heard back or had a resolution. Looking forward to hearing from them soon!”