Roofing Outlet Reviews

3.00 Rating 2 Reviews
50 %
of reviewers recommend Roofing Outlet
Merchant Metrics
Customer Service
communication channels

Write Your review

Tell us how Roofing Outlet made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photo to this review?
Upload Photo
(only JPEG and PNG files) (optional)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
What's your email?
We need your email address to verify that your review is genuine
DO NOT USE THIS COMPANY!! Ordered two weeks ago, get an email this morning to say they have tried contacting me 'several' times to say there is a £200 + VAT delivery charge. When I question it I'm told that 'Harry' left two voicemails (clearly not on my phone!). Website states free delivery to Mainland UK (which we are!) and then asks for you to enter your postcode to calculate shipping, still comes back as FREE delivery. 'Harry' tells me to check the T's & C's which he attaches to his email and no mention of anything in the 'delivery' section. He tells me to go all the way to the bottom where there is a child's version of a photoshopped map showing delivery charges to certain areas. Website is very misleading and false, customer service is non existent. When I told Harry that I wasn't paying for delivery as their website states incorrect information and is misleading I get the order cancelled and refunded with no further communication!! Avoid at all costs, take your business elsewhere where it will be valued.
Helpful Report
Posted 3 weeks ago
I ordered a velux window online and actually ordered an incorrect flashing kit for the size of the window by mistake. I rang the company to check special arrangements on my delivery and checked the ordered which they had spotted and altered because they realised I had ordered a wrong part to go with the window. The items were delivered when they said so all in all very delighted and they saved me time. Thank you very much for excellent service !!
Helpful Report
Posted 9 months ago
Roofing Outlet is rated 3.00 based on 2 reviews