Roman Originals Reviews

Name: Roman Originals
Rating: 1.86

1.9 Rating 744 Reviews

20 %

of reviewers recommend Roman Originals

Company Reviews

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Metrics

1.9

Based on 744 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0121 314 3573

Email:

reece.wallis@romanoriginals.co.uk

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Roman Originals 1 star review on 17th August 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered some trousers size 12 but sent them back for size 10 I’ve not received them that’s 2 weeks ago. Sent 2 email and no reply. Phoned them up and someone spoke then put the phone down . Not happy .”

Helpful Report

Posted 10 months ago

“Returned item by tracked post over a month ago and still no refund. Customer service is a joke with no response to email other than “ a ticket has been raised” and a phone number that is constantly switched off.”

Helpful Report

Posted 10 months ago

“Still waiting for a £26.00 refund for a top returned to them on 7th April 2023...I know that they have received this and their email says "ticket issued", but still no refund. Have chased this 3 times by email and tried to ring Customer Services..automated answer then call cut off. Appalling service would not recommend this company to anyone.”

Helpful Report

Posted 10 months ago

“DO NOT ORDER FROM THEM! AVOID, AVOID, AVOID. I used to use Roman Originals but the service is now appalling. Up to an hour wait on phones and then they won't chase up your refunds, you have to CHASE AND CHASE them to get YOUR OWN MONEY BACK!. FORGET EMAILING, THEY REFUSE TO EVEN ANSWER COMPLAINTS. You will get an automated response to say complaint received and will be dealt with and then they just ignore and ignore until about 10 days later when they just close complaint saying it has been dealt with WHEN THEY HAVE NOT EVEN RESPONDED TO YOU!!”

Helpful Report

Posted 10 months ago

“Really liked the dress I ordered but needed smaller size. Sent back same day just for a swap that was 15th April . Royal Mail tracking say’s received it 19th I’ve not heard anything or received the smaller size .Very disappointing.”

Helpful Report

Posted 11 months ago

“Like 100's of others....weeks after returning an order to you and still no refund. No reply to emails. No answering the phone. Does this constitute as fraud? Theft? Taking/keeping money that's not yours?”

Helpful Report

Posted 11 months ago

“Hi I'm still waiting a refund been longer than 14 days .have sent my third email still no reply even though it says reply within 24hrs .shoddy service didn't expect this from this company . tried ringing 22in the qué that tells you something.still waiting what's going on”

Helpful Report

Posted 11 months ago

“As everyone has said their timescale for returns back to your bank is woeful. I accept that £3.00 is deducted from the return to cover their postage but fail to understand why it takes so long to actually give you the refund you are due. Tracked my return and it was received the day after I posted it but I am still waiting for a refund to land in my bank over 2 weeks later.”

Helpful Report

Posted 11 months ago

“I purchased a top in February paid or by £30 gift voucher plus a few extra pounds but I decided to return it. I returned with a tracking number and it was received by Roman. A couple of days later I had an email confirming they had received it and as I paid by gift voucher I would be refunded by one. The email also stated it would take up tom20 days to process it! After numerous emails to and fro with Customer Services I am still waiting for the voucher. I worked in accounts for over 30 years and can honestly say I have NEVER come across such incompetence. I have purchased many items of clothing of the past but once I get this sorted I will never purchase from Roman again. Barbara Thorold”

Helpful Report

Posted 11 months ago

“Very poor on customer refunds. Hang on to your money for weeks although no dispute they have the returned items. Very bad working practice as obviously done to boost cash flow. Avoid if you think you may have to return an item.”

Helpful Report

Posted 11 months ago

“I’ve sent parcels back by Royal Mail and I’ve not had any word of my refund.”

Helpful Report

Posted 1 year ago

“still waiting for my postage and the money for the dresses”

Helpful Report

Posted 1 year ago

“So so disappointed with Roman, l sent 2 items back and l was only refunded for 1. In the past l have given high praise for Roman clothes and service thinking twice now”

Helpful Report

Posted 1 year ago

“Returns are difficult they say they will refund back to your credit card but they charge a $10.99 processing fee. This company is a rip off would never order from them again. The dress was so cheaply made felt like a nightgown”

Helpful Report

Posted 1 year ago

“Terrible customer service. I bought two pairs of trousers in October which were the wrong colour so I returned them. There is no dispute they were received in immaculate condition. No refund. I pursued it intermittently until February when I referred the dispute to PayPal. Heard from customer service immediately that I could have my refund immediately PROVIDED I dropped the dispute with PayPal. Intrigued I refused. So they notified me they were closing "the ticket" PayPal are refunding me but of course I will never buy from Roman again. Beware!”

Helpful Report

Posted 1 year ago

“Why is this one of so few shops that won’t give a refund if you are not happy with a purchase ! Stops me buying anything from them !”

Helpful Report

Posted 1 year ago

“My return wasn't refunded so I contacted RO several times & every time a ticket was raised but every time I had no response. I then contacted a company called resolver who sent another request for a refund on my behalf & again a ticket was raised & then nothing! Resolver have just escalated it & I have just had an email from RO to say they are refunding me nearly two months since receiving my return back! Such a shame , as I really liked most of the clothes I ordered but I wouldn't buy from them ever again now!”

Helpful Report

Posted 1 year ago

“Returned goods by recorded post 10th January 2023 still not have had a refund. Disgusting Company. Do not order goods from this company you won’t get your money back.”

Helpful Report

Posted 1 year ago

“Rubbish customer service! I contacted them to say my dress was 'shedding' glitter they agreed I should return it but I don't have the address. I have contacted them 3 times requesting details and received NO response”

Helpful Report

Posted 1 year ago

“I sent 2 parcels back on the 19th December, both to Roman. One arrived and I received a refund but the other I have not heard anything. I understand over Christmas period things were taking longer but I have emailed twice and no response despite getting an email to say they would respond in 24 hours. I can’t get through on the phone I’m either number 40 or there is an answering service! I have purchased many items over the years and this is so disappointing. Please improve your customer service and respond to loyal customers.”

Helpful Report

Posted 1 year ago

Roman Originals is rated 1.9 based on 744 reviews