Roman Originals Reviews

Name: Roman Originals
Rating: 1.86

1.9 Rating 744 Reviews

20 %

of reviewers recommend Roman Originals

Company Reviews

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Metrics

1.9

Based on 744 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0121 314 3573

Email:

reece.wallis@romanoriginals.co.uk

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Roman Originals 1 star review on 17th August 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waiting for them to contact me regarding exchange …so far have called twice, emailed twice and completed contact help on their website, all to no avail. Are they going bust?”

Helpful Report

Posted 5 months ago

“I sent a coat back for a refund as it had a faulty zip, i had an email to say the return had been processed so waited for the refund, this was last month but no refund, i have phoned them and been told it has been refunded , but it has'nt , i don't really know where to go from here, i may try phoning them again”

Helpful Report

Posted 5 months ago

“Do not offer a refund on shop purchased items with a receipt only a gift card I will never use. This was not made clear just a small sign on the wrong side of the til and apparently says it on the receipt who reads a receipt?? Clothes very very old fashioned”

Helpful Report

Posted 6 months ago

“Could not get a cash refund this wasn't explained to me ONLY after i had paid for my purchase, terrible policy, and my local king's lynn shop is hardly ever open.”

Helpful Report

Posted 6 months ago

“Won't be buying from them again bought 6 dresses to the value of £315.00 only one was suitable sent 5 back waiting on my refund of £255.00 that's 3 months I've been waiting still not got my money back sent emails they said something about tickets then they said they have closed the ticket if I don't agree it shouldn't be closed to let them know I told them it shouldn't be closed still no money back.”

Helpful Report

Posted 6 months ago

“I would actually give no stars!! Returned a skirt in June, still no refund!! I had made lots of purchases from this company, but I definitely not be buying from them again!”

Helpful Report

Posted 6 months ago

“At three pound a return I will not be purchasing anymore. I ordered a gilet for my friend and myself in medium. The were ridiculously large so I returned them. Was shocked I was charged £3.00 for the privilege. No thanks and goodbye”

Helpful Report

Posted 7 months ago

“Shocking service regarding refunds. Sent two pairs of trousers back in June. Refunded for one pair, despite 3 emails now to their customer service- still no refund for the second pair (it’s now 20 September!!). Just receive emails back from them saying my ticket is closed. Such a shame, as I like Roman clothes, but not worth the hassle factor.”

Helpful Report

Posted 7 months ago

“The site offers free exchanges but this does not appear to be the case. I sent two emails to customer services about why I was charged for a return when I asked for an exchange. I sent the first email to customer services on 11th Aug and another on the 22nd Aug. Automated responses were received for both but as of now (18th Sept), no follow-up has been received. I tried to call their customer services number but when it was answered I was number 23 in the queue and after 9 minutes I was still at number 21 so I have had to admit defeat! It's a shame as I liked the quality of the item (it was just too big) and I thought I had found a company I could regularly shop from but it can't be trusted with customers' money so...”

Helpful Report

Posted 7 months ago

“If you are going paperless. I will not be using Roman originals as I can’t print label when I need to return something. Hope this gets sorted”

Helpful Report

Posted 7 months ago

“Had a blouse delivered last week..needed to return it...no invoice in parcel..e-mailed them..answer from them which said a ticket 😮‍💨..no idea)..had been issued and someone would get back to me...today I sent another email asking if they had resolved my query...answer...we have now gone paperless and you should go onto their site and look for their address portal...tried to find it..no success yet...Will not be using their company again unless they resolve it...”

Helpful Report

Posted 7 months ago

“I sent 3 dress back in aug only refund me the 2 cheapest still waiting for paypal,last week sent another 3 no refund.I think the bbc sould take this up as it looks like there stealing refund for dress,like so many can not get though on phone or emails.Great buying from romans but give a 0 for stealing returns”

Helpful Report

Posted 7 months ago

“Very disappointed. Awaiting a refund for 2 months. Cannot get a response. Reason for refund is that they sent the incorrect size. Will not shop with them anymore.”

Helpful Report

Posted 7 months ago

“This must be the worst business I’ve ever known where customers are not receiving a refund for goods returned. My items were sent back on 28th June 2023 and I’ve still not received my money back. I’ve sent emails and received a ticket number, obviously automated, as they all say the same thing that they’re a backlog of emails being received and refunds will take longer than usual. I’ve phoned them and it’s like an answer service that then disconnects. I’ve sent a registered complaint and to date no reply and no refund. It appears I will need to contact Trading standards next. Absolutely disgusted and will not buy again be warned! It’s now 9/9/23 and still no refund.”

Helpful Report

Posted 7 months ago

“Need to return a dress but reading these reviews wondering if I will get my money back. Just shows people should support their local shops instead of buying online - never fits, queue at post office to return and possibility you won't get a refund. Demise of the high street due to online shopping - what a shambles.”

Helpful Report

Posted 7 months ago

“Returned a dress for a different size . No replacement or refund given . Several emails to them with no response. Impossible to speak to them . Phone line either cuts you off or says you are in a queue. Your position in this queue never reaches an agent . Fed up. Contacted paypal for assistance . Many others in same position.I have loved shopping at Roman for many years . Very disappointed customer who cannot now trust this company.”

Helpful Report

Posted 7 months ago

“One star is more than they are worth!!! I am still waiting for a refund on an item- you can’t speak to anyone on their customer service number you just get cut off and the “tickets “ they open mean nothing. They have my money and there appears to be nothing I can do to get it back! Will not buy from them again. Also their quality control is poor- every order so far (3 orders) has had a damaged or faulty item. Appalling company- buyer beware”

Helpful Report

Posted 7 months ago

“Ordered a jacket Size 14 and it was too big by a mile, so returned it and asked for a Size 12 replacement. Over two weeks later still waiting for the replacement despite their warehouse having received the return ten days ago according to Royal Mail. If the replacement doesnt arrive soon I will be on the phone to my credit card for a refund. Rubbish customer service.”

Helpful Report

Posted 7 months ago

“Absolutely terrible customer service with refunds … just don’t care … nightmare getting your money back”

Helpful Report

Posted 7 months ago

“Don’t buy from this company because if you have to send something back you have a hopeless case of getting a refund. They have a huge queue on the phone and you get cut off. I have sent an email and received confirmation of ticket but since then nothing .”

Helpful Report

Posted 8 months ago

Roman Originals is rated 1.9 based on 744 reviews