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rointe Reviews

4.2 Rating 43 Reviews

81 %

of reviewers recommend rointe

Company Reviews

4.2

Based on 43 reviews


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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rointe Kyros radiator is Not a smart timer or smart anything. The settings are tricky so contacted customer support. They have confirmed that you cannot set the timer to any time that you want, it can only switch on and off on the hour. I wanted it to switch on at 06:30 and off at 07:30 each day.. however the timer only enables setting on the hour which means I will have to have it switch on at 6am and off at 8am meaning that with the evening on and off with the extra hour, over the year I am using an extra 500 to 600 hours of electricity at what cost!!. When I spoke with support they confirmed that others had also complained but they cannot do anything about it. I think that Rointe must have shares in our electricity company because they are going to cost me a fortune.. definitely not smart, very, very dumb. Save your money and check on the basics before you buy a different make that has a 21st century operating system.”

Posted 1 month ago

“These heaters top notch WIFI set up was a pain only complaint. OLD HOUSE BUILT IN 1800 Installed the 1400 version in master bedroom as a trail of running costs. Set app time schedule for 20 hours at maintained temperature of 16c Set app time schedule for 2 hours before we get up and we go to bed at 21c The running cost for a full 24 hours was £1.75 at a electricity rate of £0.285 per KWH. So running cost was 0.07p per hour for the bedroom Just ordered another 3”

Posted 5 months ago

“I bought two D Series radiators for my lounge and both were faulty. The first 1600 had an oil leak and has stained my carpet. The second one was faulty but was left in my porch all over Xmas before it was collected. The other heater a 770 is replacing an existing Kyros heater by Rointe but the lead is much shorter, so isn’t compatible with my electrics. After all the trouble I’ve had, they now want to charge me to extend the cable another 6 inches when the engineer comes out to replace the faulty control panel. I’m not happy and won’t be recommending this company again🤢🤢🤢”

Posted 3 years ago

“Rointe D Series. The D Stands for DISAPPOINTMENT! I purchased two D series Rointe heaters costing over £1000 with the hope of adding to my smart home devices expecting an equally seamless experience from what I deemed to be a high end brand especially considering the price. I have been very disappointed and had I known would have steered clear of the Rointe D series heaters. Although confident in Rointe’s ability to make electric heaters, before purchasing please read the App reviews and comments for "Rointe Connect" the Android and iOS App for the D Series and it should be clear to all that ROINTE DO NOT KNOW HOW TO MAKE SMART HEATERS OR THE APPS REQUIRED TO RUN SMART HEATERS. This foray into smart heaters, based on the software comes across in execution like a rushed final year student software project which aptly enough would also receive a D grade. As an IT professional on an iPhone X it took me over 4 hours troubleshooting my own home 2.4GHZ network connection and router not knowing the flaws where really in the implementation of the Rointe D series software from the bug that stops you from deleting a heater with the error “cannot delete -Heater Name- till room is empty” on iOS even though it IS empty. To resolve this I had to use an Android phone version on another phone. To the firmware update feature on the app, that does not work. The firmware only updates via the physical heater menu but nowhere are we made aware of this. Then there’s the delayed communication between the app and heater when you initially setup the app. I have never experienced such poor software implementation with any other smart device in my home, yet the Rointe technical support team insisted it was my network. After trouble shooting on my own I realised that after connecting the app to the heater the latency issue resolves itself after around 30 minutes to 2 hours depending on luck so I suspect there is an external server running at Rointe that deals with the configuration which may be slow in configuring newly added devices (this has not been confirmed though any input from Rointe would be appreciated). Why didn’t Rointe also add Bluetooth communication because the D series WiFi implementation is a shambles. Don’t get me wrong the heater itself works great, but the D series was advertised as having smart features with the cool Rointe Connect App many of which do not work or are flaky, hit and miss and a flat out disappointment. The tech support team (2 people) ran me through the usual excuses of blaming my WiFi network, blaming WiFi interference and then asked me to switch my router on and off again. All to no avail and only proving their own lack of understanding of the flaws and issues in the product line and the numerous potential customer challenges this creates as one assumes they are getting a finished working product. In summary this is a half baked product with huge potential if Rointe would iron out all the bugs but it’s been over 4 years and you would have thought all these software problems would have been fixed by now. Save yourself money and buy their standard heater products with a remote or expect hours of frustration and troubleshooting with the D series. Sort it out Rointe, your customers deserve better.”

Posted 3 years ago

“Rointe's customer service is absolutely shocking. I placed a support call back in March about an error I was getting on my app and despite chasing several times they haven't even bothered to acknowledge it. On 21/7 I placed another support call about software not updating. I have chased now 3 times and again they have not even acknowledged it. Overall, a terrible customer experience. They appear to have nothing but contempt for their customers.”

Posted 4 years ago

“Great customer service. The sales assistant was brilliant - so helpful and knowledgeable. And the radiator itself is exactly what we wanted. The heating out of it is fantastic! It's really transformed our converted garage space. Delighted! Would definitely recommend.”

Posted 4 years ago

“Great company and D series radiators are excellent. Very good customer service.”

Posted 4 years ago

“Good heaters but the Wifi control is a nightmare as is registering your products on their website. Support is also scanty and perfunct, at best. Good ideas but they lack rigour, robustness and attention to detail. Overall, a poor customer experience”

Posted 5 years ago

“Having control of heating has been great, I exchanged storage heaters for these. Very pleased”

Posted 5 years ago

“Easy to install no mess and quick ,very efficiant”

Posted 5 years ago

“Fitted 4 Kyros 1600 Rads in a Cafe stylish and excellent !”

Posted 5 years ago

“Good product. Easy to Install, Easy to operate. Can't yet comment on how well it lasts.”

Posted 5 years ago

“Easy installation”

Posted 5 years ago

“Easy to install and quick guidance”

Posted 5 years ago

“++++++++++AVOID ROINTE PRODUCTS LIKE THE PLAGUE!!!!! This company is a complete disaster in customer service and warranty. We have been misled for over 1 month awaiting parts which have been sent by mistake to wrong depots and miscommunication. They never call back or care about a customer experience. Ollie the customer support fails to pass on our complaint to management, so we are left with faulty product, poor customer support, no communication and generally lack lustre experience - if you buy a faulty product don't expect much luck getting it fixed under warranty - the worst customer service company experience in 2018.”

Posted 5 years ago

Thanks for your review. We'd like to apologise for the delays and issues you have experienced. This is not normally the case with Rointe, but as we have explained, we have had a huge surge in orders over the last few months, which in turn has affected our production of spare parts for faults. We have also experienced issues with hold ups in France due to the strike action, which has exacerbated delays. We're incredibly sorry for the delay and we trust that this issue is now resolved due to the part arriving with the engineer. Please accept our sincerest apologies. Kind Regards, Rointe UK

Posted 5 years ago

“Utter cack. 3 out of 3 radiators broken upon delivery. Offered a free collection of first 3 and a replacement... After 1 month 3 broken rads remain uncollected in my drive. And quel surprise I didn't chose to have a 4th rad delivered. Truly awful products that they knowingly sell with faults as they said the replacements might not work when they sent them.out!! What kind of company sends out products they think might not work! Hopeless.”

Posted 5 years ago

“1ST TIME INSTALLING THESE & REALLY IMPRESSED. WILL LOOK FORWARD TO SEE HOW THEY PERFORM.”

Posted 5 years ago

“We bought a bungalow with Rointe heaters already installed of which we were very pleased with the out put and style but we needed a bit more heat in the conservatory, added a Kyros 5 elm job done.”

Posted 5 years ago

“We live in a cottage which relies on a log burner for heating. rointe storage heaters are fantastic just set them on a timer and when you get in from work it's nice and toastie ideal and they keep tje cottage traditional as they're not too modern ,”

Posted 5 years ago

“This radiator has worked well and the delivery service was very prompt and good. Well done and it was easy to install, just follow the supplied instructions.”

Posted 5 years ago

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rointe is rated 4.2 based on 43 reviews