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Rohan Reviews

4.7 Rating 7,554 Reviews

94 %

of reviewers recommend Rohan

Company Reviews

Product Reviews

4.7

Based on 7,554 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Rohan:

Rohan is a much loved and iconic British travel and outdoor clothing brand with a heritage spanning more than four decades. Established by two outdoor enthusiasts in North Yorkshire in 1972, Rohan set out to challenge the status quo. With five founding principles that clothing should always be protective, lightweight, packable, versatile and easy-care, Rohan radically re-thought the way people dressed for the outdoors.

Visit Website

Phone:

0800 840 1411

Email:

post@rohan.co.uk

Location:

Rohan House, Brunleys,
Kiln Farm,
Milton Keynes
Buckinghamshire
MK11 3HR

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Rohan 5 star review on 19th March 2024

Rohan 5 star review on 16th March 2024

John Briggbolton

Rohan 5 star review on 16th November 2023

Elizabeth Fisher

Rohan 5 star review on 2nd February 2023

Rohan 5 star review on 7th December 2022

Rohan 5 star review on 6th October 2022

Rohan 5 star review on 7th August 2022

43

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“High quality Expensive but you get what you pay for”

Posted 4 weeks ago

“I like Rohan’s products because they do what it says in the catalogue. They are well made and fit well. I still have gear which I bought over twenty years ago which I suppose is unfortunate for Rohan as replacement frequency is low! Over twenty or more years that I’ve been using Rohan I have had three occasions on which I’ve felt that there was a problem with a particular item and each time it has been dealt with in an efficient and friendly manner.”

Posted 4 weeks ago

“It is fine”

Posted 1 month ago

“I opted out of all marketing emails. Now I'm being pestered for reviews.”

Posted 1 month ago

“I’ve worn microgrid jacket or zip neck top for decades now. Sadly, I just can’t wear these gaudy colours! Black, grey, true navy at a pinch… these layer well with other clothing. Sorry Rohan… I can’t buy these in the current colours (I bought the jacket in true navy. It would be far more useful in black).”

Posted 1 month ago

“The website was good, the delivery efficient but it was slower than some other online stores”

Posted 1 month ago

“I sent my coat back in the bag they sent me. I asked them not to phone me for a week as I was going to be abroad. They phoned on the Tuesday after I’d returned. I paid full r the repair over the phone - expecting a new zip, luckily they only needed to replace the sliders - all £17 - cheaper than expected. I received the coat before 10am on the Wednesday morning. It works perfectly. Excellent service.”

Posted 1 month ago

“I visited my local Rohan Store ( Stony Stratford)this morning and was interesting in trying on a pair of trousers (£80.00) They didn’t have my size in stock (16) but made no effort to offer to get them in for me. This is not the first time that this has happened in this store. They are happy to get them if you pay up front but surely it’s good retail practice to try to keep the customer coming back. I have at least 10 pairs of Rohan trousers so was a loyal customer ( and local to the store) but if that’s the level of customer service they offer I might take my custom elsewhere.”

Posted 1 month ago

We were sorry to read of the recent experience. We would hope that every encounter with our customers is a positive one. I'm sorry on this occasion the was not the case. A member of our Customer Service team will be in touch to discuss this in more detail shortly.

Posted 1 month ago

“I have been buying and loving Rohan garments for decades. Last year I bought a pair of women's Striders in size 8. Usually I buy a size 10 but Striders were far too big in this size so I opted for an 8 which fitted perfectly. I was so pleased with them that this year, with an offer, I decided to have a pair in another colour. The size 8 pair arrived but it was at least 2cm smaller in all dimentions compared to my first pair. I sent a photo comparing them when I returned them, requesting a size 10 as a replacement. A couple of weeks later the replacement pair arrived but again it was a tiny size 8. These have now been returned and I await a replacement size 10 or a refund. Not good service and inconsistent sizing. I expect higher standards from Rohan.”

Posted 1 month ago

“Excellent product. very happy with it.”

Posted 1 month ago

“Excellent products, very versatile and stylish”

Posted 1 month ago

“Great quality of fabric used by Rohan Garments always last way longer than other brands. Coats trousers fleece jackets and jumpers. Even my phone bag is the best.”

Posted 1 month ago

“On a 1000km hike in Spain in 2022 the Rohan gear was perfect, especially the stretch bags, the technical properties and the comfort combined to help make it a great experience. In May 2024 I will be doing a 1500km hike and I have no hesitation in using Rohan gear again.”

Rohan 5 star review on 19th March 2024

Posted 1 month ago

“Great product, fast delivery, good fit. What’s not to like? Except, sadly, the local Guildford store has closed.”

Posted 1 month ago

“Excellent product quality.”

Posted 1 month ago

“Excellent kit if rather expensive. I was surprised to find a microgrid jacket for £140 on sale only a short scroll away from the same item selling for £70. Is this a good idea? I had an odd experience trying to order online. I got through most of the fields but then, despite an obviously UK address, I had to choose a country but the list didn't include UK, sceptr'd isle or wherever. I gave up at that point and only returned the next day at your prompting when the country nonsense had by then disappeared. That was an order you nearly missed.”

Posted 1 month ago

“The company is loosing it's way. It's trying to appeal to the younger generation with it's style and colour, unfortunately it's not working. The style and colours are awful plus the sizes have altered.young people don't buy Rohan it's mostly 50 plus generation.”

Posted 1 month ago

“I have been a Rohan customer for many years, and although I had to return my latest purchase as it was too small, the overall quality and durability of the clothes is excellent. The Customer Service people are also excellent. The returns process is a bit more fiddly than it used to be, having to download and print a label, but it works.”

Posted 1 month ago

“really great gear for climbing,hiking and travel, very comfortable and practical, looks great as well. I have used this gear not just on our local mountains but also it served me well at Everest Base camp, i will be using this gear to help me sumit Mera Peak”

Rohan 5 star review on 16th March 2024

Posted 1 month ago

“Excellent quality products though big differences in sizes - lack of consistency in measurements e.g. in some trousers 34 is fine, in others need 36. Consequently I often order the 2 sizes and then return one. Unfortunately, the other negative is having go wait 8 to 10 days for a refund of your money. Don't understand this as other companies will refund often within 4 days.”

Posted 1 month ago

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Rohan is rated 4.7 based on 7,554 reviews