Rockawnings.co.uk Reviews

Name: Rockawnings.co.uk
Rating: 4.86

4.9 Rating 180 Reviews

97 %

of reviewers recommend Rockawnings.co.uk

Company Reviews

Metrics

Info

4.9

Based on 180 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01254 691127

Write Your review

Tell us how Rockawnings.co.uk made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Rockawnings.co.uk 5 star review on 16th July 2022

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“rubbish customer service, keep refering you back to the website, half your links don't work and vital information missed in telephone communicaiton with them. guessing thier - "where the cheapest" claim extends to total lack of service”

Helpful Report

Posted 7 years ago

As a Company we strive to offer the best possible price around and at the same time offer friendly and helpful advice on all our Products. I am sorry on this occasion you have been let down on the customer service side. For this i would like to offer you a 50% discount on your next purchase. I am glad to here you have now received the product and are happy with the item.

Posted 7 years ago

“I bought a Hex 45 3 x 4.5 m gazebo as a car port and its been up for over a year in all winds and weathers with no problems what so ever. Even with 3 feet of snow on top, it wasn't under pressure. I've pegged the legs and tied down the corners and its held firm. Highly recommended.”

Helpful Report

Posted 5 years ago

“Hi I bought a 3x6 Explorer and after a month on erecting it found 2 small holes in the roof emailed Richard and he offered me 2 solutions.. The new roof arrived the next day! Fantastic service 10* I will be ordering another 3x3 for the other side of the garden without hesitation. If only all companies you dealt with had this much pride in customer service. Fantastic”

Helpful Report

Posted 7 years ago

“Customer service, what customer service! Bought an awning from them and over a number of months have sent numerous emails to them with a query. Have they responded, no. No customer service.”

Helpful Report

Posted 3 years ago

“Hex 55. Great bit of kit easy to put up and take down. Strong and sturdy and looks good as well.”

Helpful Report

Posted 4 years ago

“Couldn't be more pleased with our Rhino Hex 55 heavy duty gazebo. It looks the biz at events! We've had lots of comments from other standholders and have recommended Rock Awnings. Very durable and withstands really bad weather/heavy wind. Easy to put up and take down. Excellently made. We had a few issues with delivery which were dealt with quickly and efficiently. Super impressed!”

Rockawnings.co.uk 5 star review on 21st June 2019

Helpful Report

Posted 4 years ago

“Really impressed with customer service. Emailed them with a query on Sunday not expecting an answer until Monday. They came back almost immediately (not automated) with a promise of a phone call on Monday morning to help me which was followed through. Great quality products. Bought Rhino Hex55 and very pleased with my purchase. Very happy with whole experience. Thank you Rockawnings.”

Helpful Report

Posted 5 years ago

“Bought the Rhino Hex 55 brilliant quality and construction well worth the extra money from your bog standard Gazebo many thanks will recommend to friends”

Helpful Report

Posted 6 years ago

“Purchased a hex55 3x4.5m with side walls I'm very pleased with everything customer service was great as I called in and they showed me how easy it was to put up definitely getting a 3x3m in the near future as I need a couple of sizes for my building business, worth every penny”

Helpful Report

Posted 7 years ago

“Excellent delivery service with a very helpful person on the end of a phone when we wanted to change the delivery day. We bought the Rhino Hexx 55 3mx4.5m and it is superb. The frame came in a strong zipped wheeled bag as did the roof. The frame is exceedingly robust and very easy to erect although the instructions as to how to get the roof on were a little sparse given that the roof is an extremely tight fit. But once on, it was extremely taut with plemnty of velcro ties to keep it in place. We also bought the sides separately which were very easy to fit and again, were nice and taught. The material of the roof and sides is of excellent quality. We had a storm the night after we put it up and it showed no signs of moving and was as dry as a bone inside. All in all, an excellent product from an excellent supplier. Thank you.”

Helpful Report

Posted 7 years ago

“I bought a Rhino Pro 55 gazebo in May this year my son and 2son in laws put it up no problem.Since then we have had 2big family bbqs ,the 2nd one in the pouring rain ,we where all safe and dry inside the gazebo not a drop inside . Our family that were over from Austraila were very impressed and said they would'nt mind one.l will leave it up all summer and hope it is used many more times.Thank you ROCK AWINGS.”

Helpful Report

Posted 7 years ago

“I ordered a mid-range gazebo (with octagonal frame section) from Rock Awnings and it was delivered the next day. The packaging was very good and upon assembling the gazebo it became apparent that the components were of the highest quality. I don't know where it was made, I would like to think it was in the UK, but wherever it originated from I was pleasantly surprised if not amazed at the high standard of manufacture. It had clearly been designed with a lot of thought and I could n't fault it on anything at all. Everything has been worked out to a 'T' in manufacture. My only observation is that the assembly instructions might have been more comprehensive, a bit clearer and better printed. I have 7 L shaped pins left over which came in a neat velcroed case for which I still don't know the purpose. Overall though, a brilliant piece of equipment.”

Helpful Report

Posted 8 years ago

“Ordered a 3x3 gazebo! When it arrived the next day I didn't realise how good the construction of the frame was! I was totally over the moon with my purchase!”

Helpful Report

Posted 1 year ago

“Fast delivery of a excellent Gazebo, very well made and strong fabric. Excellent quality and easy to erect. I would recommend this product.”

Helpful Report

Posted 1 year ago

“Very prompt delivery of item. Wrong size canopy roof delivered . Following telephone call at 15:40, correct size roof delivered the next day! Superb service. Purchased Hex55 3m x 4.5m and very pleased with the quality and ease of erection. Team Rock rocks!!! 😊”

Helpful Report

Posted 1 year ago

“absolutely fantastic company, ordered a customer rhino hex 45, and wow its amazing, thank you for sorting this out”

Helpful Report

Posted 1 year ago

“Brilliant Gazebo and a bargain. Had it for 2 years now spent 1 year up at shows and events and all of last summer up in the garden. Apart from being a bit dirty stood up to all weathers. Previous gazebo was twice the price and half the quality. Thoroughly recommended”

Helpful Report

Posted 3 years ago

“We have bought gazebos from Rock awnings over a number of years along with our friends and fellow market traders. I have never heard a bad word said about the product or service. I just had another Rhino 45 delivered. Ordered at just after 1pm and delivered at 11.30 next day !! Product is exactly as stated and durability is excellent.”

Helpful Report

Posted 3 years ago

“Absolutely outstanding both the customer service and the gazebo. We got the extra tie down kit and have left the gazebo up since November (it's now February) if it has been very windy we have taken the sides off (very quick to do) and it has withstood torrential rain, several inches of snow and gales (this isn't recommended but we did it at our own risk). Highly recommend this gazebo (Explorer 3x4 metres, with sides and heavy duty tie down kit).”

Helpful Report

Posted 3 years ago

“Wow ,great gazebo Hex 55 , pre ordered a few weeks before they had it in stock, phoned them the day it was supposed to be in stock and was told that they are dispatching it that very day and should get it between 3&5 days time, received it the next day and that was to Northern Ireland, quality of the gazebo is second to non we love it , great quality at a great price, would highly recommend this company and the Hex55 , telling all family and friends about it.”

Helpful Report

Posted 3 years ago

Rockawnings.co.uk is rated 4.9 based on 180 reviews