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Rockawnings.co.uk Reviews

4.9 Rating 180 Reviews

97 %

of reviewers recommend Rockawnings.co.uk

Company Reviews

4.9

Based on 180 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Phone:

01254 691127

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Rockawnings.co.uk 5 star review on 16th July 2022

Rockawnings.co.uk 5 star review on 7th September 2021

Rockawnings.co.uk 5 star review on 22nd July 2021

Stephen Passfield

Rockawnings.co.uk 5 star review on 6th June 2021

Rockawnings.co.uk 5 star review on 29th April 2021

Luxury Valeting.

Rockawnings.co.uk 5 star review on 20th June 2020

Rockawnings.co.uk 5 star review on 30th May 2020

11

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant Gazebo and a bargain. Had it for 2 years now spent 1 year up at shows and events and all of last summer up in the garden. Apart from being a bit dirty stood up to all weathers. Previous gazebo was twice the price and half the quality. Thoroughly recommended”

Posted 3 years ago

“First do the research and where possible have prior experience [good/bad]with gazebos. The cheap pop-ups on the internet are weak structurally and the canopies tear easily. I bought the Explorer 3 by 6 metre and was impressed by how solid it is. Guess the picture of sevreal people hanging from the structure helped the choice. It is easy to fix should damage occur. That is important as the cheaper gazebos are write-offs when struts or legs become bent or warped due to accidents. I recently replaced two posts on the Explorer that got bent and it took about 10 minutes. The carrier bag is also of good solid quality. Not to forget the staff who are very helpful and knowledgeable.”

Posted 3 years ago

“Bought a 3m Gazebo in May 2020 and this was erected a few times before the zip on the entrance lost teeth. Called and emailed photos to RockAwnings and they sent out a new entrance straight away - no quibble- no cost - no questions. Excellent service.”

Posted 3 years ago

“Very impressed. Awning is great quality, delivered within 48hrs as promised. Had a small problem with damage to part of the material and a replacement was with me 48hrs later. Can't fault them and communications was prompt and good. Great service.”

Posted 3 years ago

“We purchased a 3m x 3m 55mm Gazebo - Excellent Service - Product quality second to none. They do exactly what they say they are going to. We will not hesitate to use Rock Awnings again.”

Posted 3 years ago

“Great service very quick and efficient. Highly recommend”

Posted 3 years ago

“We have bought gazebos from Rock awnings over a number of years along with our friends and fellow market traders. I have never heard a bad word said about the product or service. I just had another Rhino 45 delivered. Ordered at just after 1pm and delivered at 11.30 next day !! Product is exactly as stated and durability is excellent.”

Posted 3 years ago

“Absolutely outstanding both the customer service and the gazebo. We got the extra tie down kit and have left the gazebo up since November (it's now February) if it has been very windy we have taken the sides off (very quick to do) and it has withstood torrential rain, several inches of snow and gales (this isn't recommended but we did it at our own risk). Highly recommend this gazebo (Explorer 3x4 metres, with sides and heavy duty tie down kit).”

Posted 3 years ago

“Wow ,great gazebo Hex 55 , pre ordered a few weeks before they had it in stock, phoned them the day it was supposed to be in stock and was told that they are dispatching it that very day and should get it between 3&5 days time, received it the next day and that was to Northern Ireland, quality of the gazebo is second to non we love it , great quality at a great price, would highly recommend this company and the Hex55 , telling all family and friends about it.”

Posted 3 years ago

“Ordered an explorer series gazebo for my mobile valeting business. Placed the order whilst the item was on a 2 week back order. Shortly before it was ie to arrive I recieved a call from rock awnings informing me there would be another 2 week delay. Whilst this wasnt ideal, I was suitably impressed by the fact the personally phoned me, rather than sending a generic email and the lady I spoke to was great, she gave me the option to cancel my order should I wish but i chose to stick with it and once it arrived i couldn't be happier. All in all Rock Awnings are a great company to deal with, they offer impeccable products and their customer service is second to none, wouldn't hesitate to recommended them or buy from them again!”

Posted 3 years ago

“Spent days looking for gazebo to replace my broken frame, got to say Rock Awnings were the most helpful company i visited, the gentleman that helped me was very knowledgeable and provided great advice on Side covers , i ended up purchasing the Explorer Pop Up Gazebo 3mx3m only because the Hex 45 was out of stock and i needed it urgently. The Explorer is great quality and much heavier grade than others that are so called "Heavy Duty". Due to customer service, Price, fast delivery and quality I will be going back to get another.”

Posted 3 years ago

“Great curtious customer service and i am very happy with my new popup gazeebo”

Posted 3 years ago

“Excellent product (Explorer pop-up 3x3), well built, sturdy and perfect for our needs. Relatively easy to put up and looks like it will last for a very long time. So much better than all of the other awnings we had looked at in a similar price bracket. Delivery was swift, although the side panels arrived a day later than the main awning and roof for some reason.”

Posted 3 years ago

“I wanted a decent gazebo to replace a cheap and damaged one. Found Rock Awnings online. Was a little worried about spending so much but shouldn't have been. The quality is amazing (Hex 55). Customer service was fantastic. Some pegs were missing initially and they sorted it out after one phone call. I would definitely recommend them and would absolutely use them again.”

Posted 3 years ago

“EXCELLENT CUSTOMER SERVICE !! Great products and speedy delivery.”

Posted 3 years ago

“I ordered the Explorer 3x6 Gazebo with sides in January 2020. The order and communication was very prompt, with delivery made ahead of the anticipated date. The quality of the Gazebo is excellent and I am able to put this up by myself even with it being the large size it is. There was a manufacturing defect with the wheeled carry case in August, a quick email on the evening and they responded the next day advising g they will send out a replacement without hesitation, they then advised of stock on the case and could not dispatch for 2 weeks but then offered an upgrade free of charge, again their service has been second to none and I would waste no time in recommending them and their products to anyone and everyone. Thanks again guys.”

Posted 3 years ago

“We have had our Rhino 55 gazebo for over 2 years and it’s still as good as it was when we first bought it. Fantastic product and the customer service is second to none. Excellent!!!!!”

Posted 3 years ago

“Rhino hex 45 pop up gazebo purchased from Rock Awnings. Delighted with this quality product. Quick to put up and take down, made from durable materials and a high quality finish. Rock Awnings had a problem with my order so they phoned me. Yes, they spoke to me! How many other companies do this today. Highly recommend this company and their product.”

Posted 3 years ago

“Excellent product, fast delivery, good communication. Thank you to Richard for transaction help.would not hesitate using this company again.”

Posted 3 years ago

“Real customer service with a genuine wish to help should any problems arise. Excellent products with a full range of spares. Prompt and helpful replies to emails. Cannot recommend this company and their products highly enough.”

Posted 3 years ago

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Rockawnings.co.uk is rated 4.9 based on 180 reviews