Rockawnings.co.uk Reviews

Name: Rockawnings.co.uk
Rating: 4.86

4.9 Rating 180 Reviews

97 %

of reviewers recommend Rockawnings.co.uk

Company Reviews

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4.9

Based on 180 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Phone:

01254 691127

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Rockawnings.co.uk 5 star review on 16th July 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent product. One small issue with the the bag and one pole but upon speaking to the customer service team it was rectified quickly. Would strongly recommend the product and company”

Helpful Report

Posted 2 years ago

“Over the last 10 years I've purchased 4 gazebos from Rock Awnings. The first purchased in 2010 is still in use but quality of newer ones has improved. I think the Rhino 45 is the perfect balance between strength and ease of assembly. Buying another soon”

Helpful Report

Posted 2 years ago

“Great product easy to assemble very good quality.”

Helpful Report

Posted 2 years ago

“The customer service is second to none, and the quality of the product is top drawer. I bought the 3m x 4.5m Rhino Hex 45, and I couldn't be happier. Richard from the company was amazingly helpful in sorting out an issue with the courier damaging the gazebo carrier bag in transit. Sent me a new one the next day...superb customer service. Would have no hesitation in recommending Rock Awnings at every level. Great job, keep up the good work, 5 stars all the way!!”

Helpful Report

Posted 2 years ago

“Fantastic customer service. Their Gazebos are of outstanding quality. All parts are available for them if you damage your gazebo. I purchased the 3x6 Explorer for my valeting business. Highly recommended”

Helpful Report

Posted 2 years ago

“Brilliant Gazebo and a bargain. Had it for 2 years now spent 1 year up at shows and events and all of last summer up in the garden. Apart from being a bit dirty stood up to all weathers. Previous gazebo was twice the price and half the quality. Thoroughly recommended”

Helpful Report

Posted 3 years ago

“First do the research and where possible have prior experience [good/bad]with gazebos. The cheap pop-ups on the internet are weak structurally and the canopies tear easily. I bought the Explorer 3 by 6 metre and was impressed by how solid it is. Guess the picture of sevreal people hanging from the structure helped the choice. It is easy to fix should damage occur. That is important as the cheaper gazebos are write-offs when struts or legs become bent or warped due to accidents. I recently replaced two posts on the Explorer that got bent and it took about 10 minutes. The carrier bag is also of good solid quality. Not to forget the staff who are very helpful and knowledgeable.”

Helpful Report

Posted 3 years ago

“Bought a 3m Gazebo in May 2020 and this was erected a few times before the zip on the entrance lost teeth. Called and emailed photos to RockAwnings and they sent out a new entrance straight away - no quibble- no cost - no questions. Excellent service.”

Helpful Report

Posted 3 years ago

“Very impressed. Awning is great quality, delivered within 48hrs as promised. Had a small problem with damage to part of the material and a replacement was with me 48hrs later. Can't fault them and communications was prompt and good. Great service.”

Helpful Report

Posted 3 years ago

“We purchased a 3m x 3m 55mm Gazebo - Excellent Service - Product quality second to none. They do exactly what they say they are going to. We will not hesitate to use Rock Awnings again.”

Helpful Report

Posted 3 years ago

“Great service very quick and efficient. Highly recommend”

Helpful Report

Posted 3 years ago

“We have bought gazebos from Rock awnings over a number of years along with our friends and fellow market traders. I have never heard a bad word said about the product or service. I just had another Rhino 45 delivered. Ordered at just after 1pm and delivered at 11.30 next day !! Product is exactly as stated and durability is excellent.”

Helpful Report

Posted 3 years ago

“Absolutely outstanding both the customer service and the gazebo. We got the extra tie down kit and have left the gazebo up since November (it's now February) if it has been very windy we have taken the sides off (very quick to do) and it has withstood torrential rain, several inches of snow and gales (this isn't recommended but we did it at our own risk). Highly recommend this gazebo (Explorer 3x4 metres, with sides and heavy duty tie down kit).”

Helpful Report

Posted 3 years ago

“Customer service, what customer service! Bought an awning from them and over a number of months have sent numerous emails to them with a query. Have they responded, no. No customer service.”

Helpful Report

Posted 3 years ago

“Wow ,great gazebo Hex 55 , pre ordered a few weeks before they had it in stock, phoned them the day it was supposed to be in stock and was told that they are dispatching it that very day and should get it between 3&5 days time, received it the next day and that was to Northern Ireland, quality of the gazebo is second to non we love it , great quality at a great price, would highly recommend this company and the Hex55 , telling all family and friends about it.”

Helpful Report

Posted 3 years ago

“Ordered an explorer series gazebo for my mobile valeting business. Placed the order whilst the item was on a 2 week back order. Shortly before it was ie to arrive I recieved a call from rock awnings informing me there would be another 2 week delay. Whilst this wasnt ideal, I was suitably impressed by the fact the personally phoned me, rather than sending a generic email and the lady I spoke to was great, she gave me the option to cancel my order should I wish but i chose to stick with it and once it arrived i couldn't be happier. All in all Rock Awnings are a great company to deal with, they offer impeccable products and their customer service is second to none, wouldn't hesitate to recommended them or buy from them again!”

Helpful Report

Posted 3 years ago

“Spent days looking for gazebo to replace my broken frame, got to say Rock Awnings were the most helpful company i visited, the gentleman that helped me was very knowledgeable and provided great advice on Side covers , i ended up purchasing the Explorer Pop Up Gazebo 3mx3m only because the Hex 45 was out of stock and i needed it urgently. The Explorer is great quality and much heavier grade than others that are so called "Heavy Duty". Due to customer service, Price, fast delivery and quality I will be going back to get another.”

Helpful Report

Posted 3 years ago

“Great curtious customer service and i am very happy with my new popup gazeebo”

Helpful Report

Posted 3 years ago

“Excellent product (Explorer pop-up 3x3), well built, sturdy and perfect for our needs. Relatively easy to put up and looks like it will last for a very long time. So much better than all of the other awnings we had looked at in a similar price bracket. Delivery was swift, although the side panels arrived a day later than the main awning and roof for some reason.”

Helpful Report

Posted 3 years ago

“I wanted a decent gazebo to replace a cheap and damaged one. Found Rock Awnings online. Was a little worried about spending so much but shouldn't have been. The quality is amazing (Hex 55). Customer service was fantastic. Some pegs were missing initially and they sorted it out after one phone call. I would definitely recommend them and would absolutely use them again.”

Helpful Report

Posted 3 years ago

Rockawnings.co.uk is rated 4.9 based on 180 reviews