How would you rate
"They were handling the sale of our dream home and we bought it."
"From our initial contact, through to the successful sale and completion of our property, we found all the staff at Robert Cooney to be extremely professional and courteous.
In the past we have sold properties using several local estate agents. In comparison the service we received through Robert Cooney exceeds all others. The ethos of Robert Cooney is to get the best price for your property by not over valuing purely to win custom and pay attention to detail. All the staff at Robert Cooney worked tirelessly on our behalf and within a relatively short time frame successfully sold our property.
The entire process of selling was made less stressful simply because of the professional nature of all the staff. From valuation and arranging viewings to contact with office staff on the telephone; everyone at Robert Cooney was working on our behalf.
We are now settled and very happy in our new home. However, should the time come when we are in a position to sell, we would definitely rely upon the professional services of Robert Cooney and would not even consider going else where.
From our personal experience, we cannot recommend the service of Robert Cooney highly enough."
Thank you for your detailed review. We are delighted to have been able to help you move.
"Very attentive and happy to help me as a buyer, and good at making the process go smoothly. On the whole they were excellent at phoning me back and replying to emails. Charlie was my rep and I couldn’t fault his genuine and friendly manner and helpfulness. The only thing I would have appreciated is more after-care in the first few days and weeks of having the house."
"Set a realistic selling price and achieved it. The process through to completion was well managed and I was kept up to speed, despite their being a lengthy chain."
"Good, clear communication. Adam really helped to keep things moving in the right direction."
Thank you for your kind review. We hope you are enjoying your new home.
"Fantastic service. They did everything they could to push sale through smoothly. Always available to help."
"The sale of our property went without a hitch and the staff at Robert Cooney were all friendly and efficient throughout the entire process."
"Robert Cooney easily surpassed a previous estate agents that had clearly failed in providing us in the customer care area, as the prospective customers in purchasing a property. We found Robert Cooney professional, courteous and also paying particular attention to our requirements. The welcome we received upon completion from Robert Cooney was especially pleasant the day we collected our keys."
"Great customer service with a friendly smile. Thank you."
"The team were very pleasant to deal with and they were willing to try my suggestions. There was no pressure, which was very much appreciated. I would definitely use them again."
"Brilliant marketing and excellent staff"
"Of all of the agents we have come across in the South West, their consummate professionalism and regular contact made them stand out head and shoulders above the rest. From sales to back office, valuations to the owner himself, we couldn’t recommend them any higher."
Thank you so much for the 5* review and your glowing comments.
We continually strive to maintain high standards across the firm and it is always good to hear when people understand what we do - thank you.
"Thay did there best to help the sale go through nicely"
Thank you for the 5* review. We hope you are very happy in your lovely new home.
"From the time Rob valued our property we had excellent service. Charlie took amazing photos and we were delighted with the details. Our property went live on the Internet Friday evening and by midday Saturday we had 6 viewings booked. Our house was then sstc by Tuesday evening and the whole transaction went through in just 7 weeks! We have no doubt that this was due to the way the sale was set up initially and the constant chasing by Adam to keep things pushing through! As a team they even helped with our onward purchase. (Thank you Kate!)
We would definitely recommend Robert Cooney to anyone thinking of selling."
"We were with Robert Cooney for 6 months, two buyers dropped out and we sold with the third buyer. The team in Taunton did in excess of 25 viewings at different times of the day and sometime during the evening.Not once did anyone complain or moan and they stayed with the sale all through the protracted process, keeping us updated, both verbally and e mails after every viewing.A great team who back each other up along the way.Really impressive customer service, it does really pay to go with a long established estate agent.Many Thanks to Charlie and all the team.
John and Sue"
"Kept me informed of what was happening. Good communication. Friendly people"
"Everything went very well until completion day. You handed over the keys but you omitted to send your account to my solicitor so I didn't get my money til the following day."
Thank you for your review. We are glad everything went very well but are surprised to learn of the delay in you receiving the proceeds of your sale from your solicitor.
We received notification of exchange of contracts late on the Friday afternoon and sent the account to your solicitor on the Monday morning. We can only apologise if that resulted in the delay.We are glad everything went very well but are surprised to learn of the delay in your receiving the proceeds of your sale from your solicitor.
The office received notification of the successful exchange of contracts late on the Friday afternoon and the account to your solicitor was sent on the Monday morning. We can only apologise if that resulted in the delay.
Thank you also for your feedback which helps us continue to strengthen and improve the service we offer.
"Very impressed with the service in every aspect barring one. Unfortunately Robert Cooney's staff recommended a solicitor who was completely non-communicative throughout the process and this left us with a completely in the dark as regards the legal process."
Thank you very much for your 5* review of the service you received from Robert Cooney.
We too were disappointed with your solicitor experience and as a direct result have reviewed our solicitor referral process.
We would also like to thank you for allowing us to respond. It is only through feedback such as this that we are able to strengthen and improve our customer offering.
"From the beginning of a long and complicated sale of our unregistered property the staff at Robert Cooney worked tirelessly tohelp get the sale through. Although the expectations are that they do their best to get a sale through, both Adam and Kate worked way above any expectations. So many times the sale threatened to fall through, but each time they worked with the Solicitors until completion finally took place some 15 weeks later. I cannot praise them highly enough and would recommend them highly."