“Fantastic product and brilliant service. The test is always, how well does a company react when things go wrong?
It was a tiny thing, in that the TV was missing a UK plug and only had the European plug.
Well one email to them and it was all sorted quickly and professionally with a new plug on its way the next day. Couldn't be happier with the service and a great price on a good product as well.”
“Ordered a TV, transaction was smooth, confirmation re despatch was efficient but here is where it all went wrong. Can't really fault RLR Distribution. However their chosen company they employ to deliver their products needs looking at. This particular order was handed to RPD 2 Man and this is where the problems began. They advised by text the product was being delivered the next day between 2pm and 8pm. This was not convenient so called the number on the text message as instructed however no answer to around 20 calls. They still attempted delivery and as nobody was in they left a calling card advising to call to re-arrange delivery (same number as per text) I called this number for around 6/7 days in a row (circa 20 calls per day) and still not a single answer. Eventually getting through to someone at this point l was advised that someone was in the area 2 days later and would be able to complete delivery. i decided to take the day off work to take delivery. The evening before I was sent a text to confirm delivery would take place the next day between. 1pm and 8pm. Sadly no delivery took place and once again nobody was on hand to take any calls. I wasted a whole days holiday waiting for RPD 2 Man to make a simple delivery. Not one phone was made by them to advise there was a problem and also none of my 10 calls between 6pm and 8pm trying to tack them down were answered. RPD 2 man are a shambles of an outfit so please be wary ordering if they are responsible for delivering your product!”
“Delivery -two young ladies with no equipment to get the appliance into the house. small dent in side of one door due to difficulty.
They were very helpful despite.
Prompt delivery.”
Unfortunately no courier company can deliver items from mainland UK postcode to Scotland the very next day. Our website states clearly that all Scottish postcodes deliveries happen within 3-5 working days and customer has actually received TV on the 3rd day after placing the order. Please accept our sincere apologies if this has caused you any trouble. Rlrdistribution team
“Ordered nearly a £6k tv was nervous at first,, but no need to be !!!
Good service, just to be better with tracking services!!
Overall would I use again, definately !!!”
“I ordered a new t.v mid morning and the order was delivered 24 hours afterwards.very good service and we are very satisfied.we ordered our set after hearing of you from our daughter who had recently placed a similar order.she also was very pleased with your set up. Thank you again.”
“I found them easy to deal with, I rang them regarding delivery and found them obliging and helpful.
Delivery was quick with 2 men who where very pleasant.
We are very pleased with the Samsung washing machine every quite and my wife finds the 15minute wash very useful.
Overall we are very pleased and will use them again.”
“I thought this company was excellent... I wanted a washing machine but thought I could pick it up from the depot quicker so rang to see if this was possible they said no problem what so you want give us 24 hours before you come... Decided on the end just to have it delivered as it was free and it came the next day 10.30 am, this was super quick... great people on the end of the phone knowledgeable and helpful and super fast delivery. Very pleased and saved £180 compared to curry's!!! Thank you”
“I am still waiting for my delivery after waiting in for it to be deliverd on Thursday 24/3/16 between 2/8pm and it did not arrive nether did I get any message of exsplanation ???? So I am not at all satisfied could you let me know what is going to happen!!!! Mrs Sharon Smith.”
“Very good service delivered on schedule the two guys were very helpful and the price for my Samsung TV was a lot cheaper than most other suppliers including extended cover.”
