Riverside Reviews

4.9 Rating 15,639 Reviews
97 %
of reviewers recommend Riverside
4.9
Based on 15,639 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read Riverside Reviews

About Riverside:

The Riverside Garden Centre has been established since 1997 and is owned and run by Russell and Jo Jeffery who take a very hands-on approach to every aspect of the business. They are always on hand to help and give advice.

Having moved away from being a more traditional garden centre over recent years and evolved into a modern outdoor living destination, Riverside now focuses more on quality and style than it ever did before.

LARGEST WEBER® WORLD BBQ SHOWROOM

Officially the UK's largest Weber® World Barbecue showroom Riverside stocks and displays every Weber® barbecue and accessory available from the small, portable charcoal models, the award winning Q™ range as well as the famous charcoal kettles and outstanding gas barbecues. As a World Store Riverside also stocks a number of exclusive barbecues and accessories not found in regular Weber® stores or outlets.

TRAEGER GRILLS

With the popularity of barbecuing and outdoor smoking growing at a phenomenal rate Riverside has become the 'go to' place for Traeger grills, pellets and accessories. Easier to use than a traditional barbecue a Traeger grill controls the cooking temperature for you and produces perfectly smoked food every time.

FURNITURE SHOWROOMS

Riverside likes to do things big and that includes their furniture ranges too.

With three large fully furnished showrooms bursting with big names including 4 Seasons Outdoor and Alexander Rose Riverside again offers the largest displays of both prestige brands anywhere to be seen in the UK. Be it dining, lounge or modular, virtually every product and set is on display and in stock at the Hertfordshire premises.

SILK PLANTS AND ARTIFICIAL WALL COVERING

To complement the furniture and outdoor living themes Riverside also specialise in high quality artificial plants and trees as well as UV protected foliage-covered screening panels. Particularly popular with interior designers, hotel chains and zoos Riverside's silks plants and wall panels have developed a good reputation both corporately and domestically.

SEE FOR YOURSELF

Everybody naturally will say good things about their own business but with 7-day-a-week opening and a fresh easy-to-use website Riverside happily encourage anyone to take a look round both in-store or online to see for themselves just how good Riverside is.

Visit Website

Phone:

01992 514778

Email:

sales@riversidegardencentre.co.uk

Location:

Riverside Garden Centre, Lower Hatfield Road, Hertford, Hertfordshire, SG13 8XX
Hertford
SG13 8XX

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We are still waiting for the problem with our swing seat to be resolved
Helpful Report
Posted 3 years ago
All basically done via internet, which was quick and efficient. However, the young man who is taking phone calls needs a lesson in how to speak with customers. Gave the impression that Webber bbq sells itself, and even suggested I buy elsewhere if the deal was better.
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Posted 3 years ago
To start on a positive, the website is fab, the delivery came a day earlier than expected, fantastic! I ordered online due to the current situation and when I phoned with a couple of queries was left feeling less than overwhelmed. Didn't seem to care about my queries, asked me to send a short video and then didn't bother to reply! I am hoping that this is a blip due to the pandemic but am left feeling cold and would probably not use again.
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Posted 3 years ago
Bought an Alexander Rose looked like an ex-display when we received it going off the box and the creases in the fabric on putting it up. It seems good quality though so we decided to keep it.
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Posted 3 years ago
Still missing item
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Posted 3 years ago
Excellent service from start to finish but unfortunately the product had a significant scratch mark on the lid so not a 5 star review. Not reported it as recognise they will be busy and feels a little unnecessary, think the QA on products before they send may need to be reviewed though.
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Posted 3 years ago
Wish the cover had ties on the bottom.
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Posted 3 years ago
Previously have found them fine but let down by this very poor product.
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Posted 3 years ago
Happy with the products and delivery time/cost. Not particularly impressed by the customer service though. Following an enquiry regarding an issue while in checkout, my messages were left unanswered.
Helpful Report
Posted 3 years ago
Waiting for replacement, no emails answered.
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Posted 3 years ago
I have placed a order but i am getting no delivery date, all it says is order complete.
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Posted 3 years ago
Supplied good restaurent quality charcoal with a quick delivery time despite current Covid-19 lockdown. Update Having used it, charcoal of disappointing quality. Fair bit of dust and subject to spitting when alight.
Helpful Report
Posted 3 years ago
Used this for the third time yesterday only to discover that the handle has melted. The chimney works fine but the handle is now useless.
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Posted 3 years ago
When it arrived I discovered it was not really suitable for the Monte Carlo 6 sitter patio set, we also purchased an Alexander Rose UH30 Parasol and UHGB90 base from yourself .The 3 meter cover is far to big for the set can you please contact us so we can discuss what size cover is required .
Helpful Report
Posted 3 years ago
I have no complaints regarding Riverside garden centre, I placed the order and received the item 3 days later. As for the Weber cover, I have only had it a couple of weeks so early days yet. What I will say is that it is very lightweight. I will have to get another generic cover from Amazon to put on top of this one and there is no way this one will cut the mustard with our UK weather.
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Posted 3 years ago
Nice accessory for the the 57cm kettle.
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Posted 3 years ago
Love this place!!! Iā€™m I big bbq fan, and they have everything I need and more šŸ‘Š
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Posted 3 years ago
Riverside was fine this afternoon when I gave them an extremely favourable review within 10 minutes of them asking for it. Ten minutes after providing the review and receiving their thanks, I received the same request again from Reviews.co,UK. Somehow this does not seem very efficient !
Helpful Report
Posted 3 years ago
Products great and competitive price. Would have had 5* rating had it not been for the fact that when I phoned following a delivery notification from courier with no tracking number, I was greeted by a young lady who really did not want to be dealing with calls. She assumed I was calling about delayed delivery due to COVID and aggressively referred me to their web page notice. Thankfully I was more assertive and explained that had she listened to my points she would have heard it was not to due with delay but no tracking number. I appreciate frustration, but aggressiveness does not bode well.
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Posted 3 years ago
Pros: So far I placed 2 orders, the delivery was fast, the items are genuine (Weber and other brands). And they have some goods (from Germany) I could not find in other shops. Cons: Sent a message regarding a partial refund to Riverside 1 week ago via https://www.riversidegardencentre.co.uk/contact/ , no answer yet. I understand that they may be busy at the moment, but some short answer by email like "we've got your message and will review it shortly, please stand by" would be good. But they keep silence. And yes, I checked Spam folder at Gmail. Still hope to get some answer.
Helpful Report
Posted 3 years ago
Riverside is rated 4.9 based on 15,639 reviews