Riverside Reviews

4.9 Rating 15,639 Reviews
97 %
of reviewers recommend Riverside
4.9
Based on 15,639 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read Riverside Reviews

About Riverside:

The Riverside Garden Centre has been established since 1997 and is owned and run by Russell and Jo Jeffery who take a very hands-on approach to every aspect of the business. They are always on hand to help and give advice.

Having moved away from being a more traditional garden centre over recent years and evolved into a modern outdoor living destination, Riverside now focuses more on quality and style than it ever did before.

LARGEST WEBER® WORLD BBQ SHOWROOM

Officially the UK's largest Weber® World Barbecue showroom Riverside stocks and displays every Weber® barbecue and accessory available from the small, portable charcoal models, the award winning Q™ range as well as the famous charcoal kettles and outstanding gas barbecues. As a World Store Riverside also stocks a number of exclusive barbecues and accessories not found in regular Weber® stores or outlets.

TRAEGER GRILLS

With the popularity of barbecuing and outdoor smoking growing at a phenomenal rate Riverside has become the 'go to' place for Traeger grills, pellets and accessories. Easier to use than a traditional barbecue a Traeger grill controls the cooking temperature for you and produces perfectly smoked food every time.

FURNITURE SHOWROOMS

Riverside likes to do things big and that includes their furniture ranges too.

With three large fully furnished showrooms bursting with big names including 4 Seasons Outdoor and Alexander Rose Riverside again offers the largest displays of both prestige brands anywhere to be seen in the UK. Be it dining, lounge or modular, virtually every product and set is on display and in stock at the Hertfordshire premises.

SILK PLANTS AND ARTIFICIAL WALL COVERING

To complement the furniture and outdoor living themes Riverside also specialise in high quality artificial plants and trees as well as UV protected foliage-covered screening panels. Particularly popular with interior designers, hotel chains and zoos Riverside's silks plants and wall panels have developed a good reputation both corporately and domestically.

SEE FOR YOURSELF

Everybody naturally will say good things about their own business but with 7-day-a-week opening and a fresh easy-to-use website Riverside happily encourage anyone to take a look round both in-store or online to see for themselves just how good Riverside is.

Visit Website

Phone:

01992 514778

Email:

sales@riversidegardencentre.co.uk

Location:

Riverside Garden Centre, Lower Hatfield Road, Hertford, Hertfordshire, SG13 8XX
Hertford
SG13 8XX

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Normally I have no complaints as everything is smooth and fast. But I’m still waiting for part of my consignment ordered on 25th Nov and not getting any updates on it at all. I’m sure this is the fault of the delivery company but even so the lack of comms on this matter is hugely frustrating.
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Posted 1 year ago
Does what it says on the tin
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Posted 1 year ago
Great logs for wood burner. Order processed speedily and delivered within 2 days.
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Posted 1 year ago
We purchased a Four Seasons garden parasol from Riverside. Our local garden store (Hildreths Garden Centre in Prestwood) didn't have the Hacienda in stock. Before purchase, I asked for confirmation that the parasol would be tiltable in all directions i.e., up and down and side to side. The garden centre rep confirmed that the Hacienda does indeed do that and she physically checked it. We bought it and saw that it only has vertical tilt. At this point I called Riverside and they were happy enough swap it with a slightly smaller Siesta Premium that we knew did both vertical and horizonal tilt. I can only assume that the garden centre rep checked a different parasol and had mistaken it for Hacienda. Mistakes happen all the time. That’s not an issue. Their sales and customer services teams were courteous and professional throughout my dealings with them. I would happily buy from them again, although, I will certainly consult the manufacturer’s product specification before I make a purchase.
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Posted 1 year ago
Ordered 4 x 8Kg bags of Weber Briquettes on Thursday 11 August for next-day Delivery via DPD. Arrived on Saturday morning.
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Posted 1 year ago
The garden chairs arrived in good time and before the date on the schedule. They look very strong - we had already been using Alexander Rose chairs which is why we chose these, as we knew them to be rust free for outsaide use. Our only criticism was that it was not made clear , until we saw the outside packaging , that they were made in China - we have been trying to avoid Chinese made articles.
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Posted 1 year ago
Quick efficient service - thank you
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Posted 1 year ago
Efficient delivery. Problem free experience.
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Posted 1 year ago
Looks good quality, time will tell. Disappointed that the item couldn’t be bought as part of set comprising, Grilling Spatula and Tongues.
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Posted 1 year ago
Prompt service
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Posted 1 year ago
Great stock of needed stuff. Service is good but not outstanding and price for furniture is on the very expensive side.
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Posted 1 year ago
Brilliant website easy to use and quick delivery and so smooth! The only issue I had is that the BBQ seemed to have been used as the lower grill was dirty and oil on it, not sure this is Riverside issue and the plastic container that captures the ash is made of plastic and has already melted a hole so perhaps they can change this to a steel container or something else that is fireproof. Other than that it was good service.
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Posted 1 year ago
I ( ac lone female) recently attended a BBQ course at Riverside and it was fabulous! The two resident chefs/course hosts were brilliant - fun, factual, informative, experienced, knowledgable and very thorough. They definitely know their stuff and also how to impart their immense knowledge & wisdom onto all the attendees. The majority of attendees were male, but a complete ‘mixed bag’ of personalities and abilities. I learnt an incredible amount of stuff and loved it so much that i have booked again for December……why? Because the menu changes every season & I fancy the xmas BBQ season. The only thing that’s has disappointed me is…..we were promised (by email) the recipes and all the guidance notes, but I have received nothing, sadly.
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Posted 1 year ago
Never been always shopped on line I’m sure it’s a great place
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Posted 1 year ago
Really helpful staff with vast knowledge good stock levels
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Posted 1 year ago
Prompt delivery. Not much more to say as I’ve not had any interaction with Riverside!
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Posted 1 year ago
Good packaging poor tracking service on delivery and didn’t come in time frame shown at purchase
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Posted 1 year ago
Parasol base arrived as described. Fast and very personable delivery service. Unfortunately 1 box of 2 was omitted but delivered next day on reporting issue. Excellent customer service.
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Posted 1 year ago
I ordered a stand for my webber barbeque. It arrived on time, and in good order thank you
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Posted 1 year ago
Purchase of bbq on internet was quick ‘& efficient however delivery was promised for anytime on Tuesday, my partner lost a days wages because he stayed in all day and it wasn’t delivered until the following day.
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Posted 1 year ago
Riverside is rated 4.9 based on 15,639 reviews