Riverside Reviews

4.9 Rating 15,639 Reviews
97 %
of reviewers recommend Riverside
4.9
Based on 15,639 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read Riverside Reviews

About Riverside:

The Riverside Garden Centre has been established since 1997 and is owned and run by Russell and Jo Jeffery who take a very hands-on approach to every aspect of the business. They are always on hand to help and give advice.

Having moved away from being a more traditional garden centre over recent years and evolved into a modern outdoor living destination, Riverside now focuses more on quality and style than it ever did before.

LARGEST WEBER® WORLD BBQ SHOWROOM

Officially the UK's largest Weber® World Barbecue showroom Riverside stocks and displays every Weber® barbecue and accessory available from the small, portable charcoal models, the award winning Q™ range as well as the famous charcoal kettles and outstanding gas barbecues. As a World Store Riverside also stocks a number of exclusive barbecues and accessories not found in regular Weber® stores or outlets.

TRAEGER GRILLS

With the popularity of barbecuing and outdoor smoking growing at a phenomenal rate Riverside has become the 'go to' place for Traeger grills, pellets and accessories. Easier to use than a traditional barbecue a Traeger grill controls the cooking temperature for you and produces perfectly smoked food every time.

FURNITURE SHOWROOMS

Riverside likes to do things big and that includes their furniture ranges too.

With three large fully furnished showrooms bursting with big names including 4 Seasons Outdoor and Alexander Rose Riverside again offers the largest displays of both prestige brands anywhere to be seen in the UK. Be it dining, lounge or modular, virtually every product and set is on display and in stock at the Hertfordshire premises.

SILK PLANTS AND ARTIFICIAL WALL COVERING

To complement the furniture and outdoor living themes Riverside also specialise in high quality artificial plants and trees as well as UV protected foliage-covered screening panels. Particularly popular with interior designers, hotel chains and zoos Riverside's silks plants and wall panels have developed a good reputation both corporately and domestically.

SEE FOR YOURSELF

Everybody naturally will say good things about their own business but with 7-day-a-week opening and a fresh easy-to-use website Riverside happily encourage anyone to take a look round both in-store or online to see for themselves just how good Riverside is.

Visit Website

Phone:

01992 514778

Email:

sales@riversidegardencentre.co.uk

Location:

Riverside Garden Centre, Lower Hatfield Road, Hertford, Hertfordshire, SG13 8XX
Hertford
SG13 8XX

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Great product but the website said it was in stock when it wasn't. Had to keep chasing it - staff were very apologetic but didn't keep me informed and part of my order is still missing. However, when they got the furniture in the delivery was great
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Posted 1 year ago
Bought the German manufactured charcoal last year and it worked a treat, great for slow cooks and managed to get 7 hours out of it. Disappointed to see that this year the briquettes are much smaller meaning I have to use twice as much to obtain the same result. Will need to look for another brand
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Posted 2 years ago
Sales service not bad. There was no option to nominate a delivery day so I had to call them from Vietnam. They said they would hold off placing the order for a couple of days so it was then down for next day delivery. But they couldn't guarantee it for next day delivery. They seem to be relying on unreliable delivery companies. As it happened it wasn't delivered the next day, fortunately, there was someone home to accept it the following day.
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Posted 2 years ago
Good customer service but let down by weber service in replacing parts with my defective bbq. I should have been offered a price reduction instead of changing parts. This would have been quicker. But again this may have been a weber policy. Either way issue still not resolved.
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Posted 2 years ago
Great product, but paid for next working day delivery between Christmas and new year and it turned up weeks later. Not worth paying the extra money to get it before a birthday when it wasn’t going to turn up!
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Posted 2 years ago
I placed an order on the last day to give me a pre-Christmas delivery but it was after the latest time. This was my fault as i did not read the details properly. As i needed the items before Christmas i went on to Riverside website and used the 'contact us' form to request a cancellation od the order as there was no other way to contact you. As the order was not showing as processed I was expecting a reply upon your return in January. All i got was a notification that the items had been sent with no mention of my cancellation request. What was the point of the form ?
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Posted 2 years ago
The item was delivered very quickly, which is good, but it's impossible to properly review the product as it is still in its box and awaiting presentation for Christmas: it's a good-looking box though and it rattles nicely like a good present should!
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Posted 2 years ago
They had what I wanted in stock and at a great price. Delivery was very fast but sadly my item wasn't protected in anyway so it arrived very battered. A little padding would have gone a long way. As it was a gift, I've had to remove it from its box which doesn't have quite the same effect.
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Posted 2 years ago
Delivery was speedy but was quite disappointed as the order was a Christmas present for my husband and he answered the door to the delivery driver. As the product wasn’t wrapped but just in it’s original box, he saw what it was, so no surprise on Christmas Day!
Helpful Report
Posted 2 years ago
Hi Marie, Thank you for your review. We do state that we send the items in their original packaging for environmental purposes and if you do require discreet packaging to get in-touch. Please see the details and full information here, under additional information: https://www.riversidegardencentre.co.uk/delivery/ Sorry, this has happened but we do try to make people aware. Riverside
Posted 2 years ago
Delivery is prompt and their prices are very competitive. I bought my Weber BBQ and numerous other items from this company. My latest purchases though, were for my son in laws significant birthday and I was disappointed to see that the packaging was damaged and scruffy on two of the items I ordered. It's only an issue as they are intended as birthday gifts. Otherwise. I would buy from them again.
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Posted 2 years ago
Love the table and very happy with it. No complaints about it at all. Not happy with the delivery process. It got delivered by a pallet line company ~ good from a quality protection of the product. However, the driver basically just dumped a massive pallet in my garden with the boxed table wrapped to it. How am I supposed to dispose of two pallets fixed to each other at right angles. A monstrosity that now sits beside my bins as I have no idea how to get rid of it. Asked the delivery company to uplift them. They told me to deal directly with Riverside. Eh...no...just come and pick it up please!
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Posted 2 years ago
Took along time to get delivery when I phone to see where it was they said they would phone back and never did but when I got to seal to the right person then everything went well the long wait was during the shutdown but furniture is really good quality
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Posted 2 years ago
Bought a Weber BBQ from these guys. Item and delivery were spot on. Forgot to add on an accessory and when i called up (40 mins later) they said it would be a new order and would charge me postage - to which i declined and bought the accessory elsewhere
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Posted 2 years ago
The product is good for its price. The pots are good with our only negative remarks that it is both difficult to arrange with the plastic stalks and a bit thin foliage wise.
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Posted 2 years ago
The product arrived broken.
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Posted 2 years ago
OK for day to day, but if you go for anything to heavy the skewers will bend, they are quite thin, and because of this the meat etc doesn't retain its position on the skewers and starts to roll round the skewer as it rotates, cut the meat into smaller lighter cubes and it should be fine, I however prefer larger chunks so will have to experiment to solve the problem,
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Posted 2 years ago
The table we purchased went together reasonably well, however, it was delivered on two heavy wooden pallets that we can neither easily cut, lift or dispose of. Currently taking up too much space in our garage.
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Posted 2 years ago
Very happy with the order but the staff member I spoke to was disgusting so wouldn't ever buy anything from them again to be fair
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Posted 2 years ago
The product is hard to assemble and I’m still awaiting a workman to assist. Many of the leaves had fallen or been pulled off in tansit so we’re loose in box
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Posted 2 years ago
Although when I placed my two orders, I had arranged for the delivery of both to be together as one item was not going to be available until the end of April, the orders arrived separately via tweo different couriers, one of which was a week later. I am still awaiting the four matching cushions with no indication of when they may be coming.
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Posted 2 years ago
Riverside is rated 4.9 based on 15,639 reviews