Rinaldo's Reviews

Name: Rinaldo's
Address: Unit 12, Lakeland Food Park, Crook Road, Kendal, Cumbria
Rating: 4.96

5.0 Rating 720 Reviews

99 %

of reviewers recommend Rinaldo's

5.0

Based on 720 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Rinaldo's 5 star review on 19th December 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“super service”

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Posted 5 months ago

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Thank you Adrian ❤️

Posted 5 months ago

“Thank you for applying the discount code I've missed myself. I think that's pretty unique these days, but, hey, it's Rinaldo's after all.”

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Posted 5 months ago

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We're always happy to help where we can. Thank you for your custom ❤️

Posted 5 months ago

“Great coffee as always. Super quick delivery.”

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Posted 5 months ago

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Thank you Marta ❤️

Posted 5 months ago

“excellent coffee and service”

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Posted 5 months ago

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Thank you Martin ❤️

Posted 5 months ago

“Fantastic decaf coffee 💜💜💜”

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Posted 6 months ago

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Thank you jane, we love it too x

Posted 6 months ago

“Excellent support from Alice. Fast delivery of machine many thanks.”

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Posted 6 months ago

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Thank you for your lovely review x

Posted 6 months ago

“Fantastic service! Great range of coffees and easy order process”

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Posted 6 months ago

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Thanks so much for you lovely review Stephen x

Posted 6 months ago

“Excellent service, exactly what we wanted at a good price. Thank you 🙏”

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Posted 6 months ago

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Thank you so much Gill x

Posted 6 months ago

“Really quick delivery, beans are fab (full de-caff), website great to use can’t wait to try more. Flawless experience all the way through!”

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Posted 6 months ago

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Ahhh thank you so much. How lovely to hear. We really appreciate your custom and wonderful feedback x

Posted 6 months ago

“Always excellent product and service.”

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Posted 6 months ago

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Thank you so much Stephanie x

Posted 6 months ago

“Fantastic service, great coffee and lovely/friendly staff”

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Posted 6 months ago

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Thank you Hugh x

Posted 6 months ago

“Very efficient. Always reliable and great coffee.”

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Posted 6 months ago

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Thank you x

Posted 6 months ago

“Great decaf wholebean coffee! Quick delivery, and a lovely handwritten note in the envelope. Absolutely 5 stars across the board!”

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Posted 6 months ago

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Thank you so much for your order Toby. We love the decaf too, such a treat for those that are caffeine sensitive or just want a coffee before bed! x

Posted 6 months ago

“Excellent range of coffees, teas and related equipment. Quick delivery. Excellent local coffee roaster.”

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Posted 7 months ago

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Thank you so much Garry.

Posted 6 months ago

“Excellent organic coffee!”

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Posted 7 months ago

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Thank you so much Rajia

Posted 6 months ago

“The best coffee out there I love Casa. Ordering for collection was quick and easy thank you!”

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Posted 7 months ago

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Thank you wonderful Rachel! x

Posted 6 months ago

“Let me start off by saying that Rinaldo's deserve some kind of award for customer service. For this is journey to coffee heaven which didn't happen without a couple of speed bumps along the way. Twice my ECM Technika was damaged in transit but Jayne, the manager of Rinaldo's, was indefatigable, patiently committed and a delight to deal with, even arranging for my Technika to be delivered by personal courier, which tells you all you need to know about this company. Jayne, if you read this, your exemplary customer service, your concern, kindness and commitment to ensure complete customer satisfaction has absolutely raised the bar. A shout out to Paul, also, who's knowledge of coffee machines and their functionality is encyclopaedic and whose advice finally did bring me to coffee heaven because the ECM Technika is fully deserving of all the praise it receives. Thank you to Jac and Alice in the office, also - you smoothed the way. You know it's easy providing good feedback when things happen without any glitches but show me a company that rises to any challenge and which emerges triumphant at the end and I'll show you Rinaldo's. So, if you're considering a purchase from this company know that you'll be in the best and safest hands I've come across in over 15 years of prosumer coffee machines. Hugely, highly and very warmly recommended.”

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Posted 7 months ago

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David, what a wonderful review, thank you so much for your patience and understanding. You have been a delight and we wish you many happy espresso based drinks for decades to come!

Posted 6 months ago

“We called into Rinaldos to discuss a coffee machine we were proposing to buy. We were given detailed information and all our questions were answered. We picked the machine up in person a few days later. The handover was excellent, with some tuition in a light-hearted, informative way. Not only did we learn about the machine but about Rinaldos roasting and helping us to choose a coffee to our taste. All of the staff have been welcoming and friendly making you feel like an old friend returning. Most importantly the coffee is good”

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Posted 7 months ago

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Thanks so much for your lovely review Tony. Your visits are a joy! x

Posted 7 months ago

“Prompt service and lovely tea.”

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Posted 7 months ago

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Thanks so much for your lovely feedback mark x

Posted 7 months ago

“Finally pulled the trigger on my purchase of the ECM Technika Profi V after months..or was it years..of deliberation. My near 20 year old Gaggia Classic had been a great machine but the Technika is obviously next level. Beautiful build and finishing and I ended up with the Olive Wood accent version which is simply stunning. Like others, I was torn between going for the dual boiler Synchronika or the HX Technika. As I’m not churning out coffee after coffee the HX is more than adequate for my needs and although the added direct control of the brew temperature is absent, there is still way more control via the steam boiler than I am ever likely to need. Setting at 124c provides plenty of steam and a consistent stable temp for the espresso roast I use most regularly. Once I’d changed the burrs on my old workhorse grinder and dialled in the grind it was espresso heaven! There were one or two queries following delivery of the machine (which was fast) but I found Paul and Jayne were able to sort those teething problems out super quick….hugely reassuring to have such excellent customer service with such a substantial inverstment.”

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Posted 7 months ago

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What a lovely review David. We were and are so happy to help wonderful customers like yourself. You're very knowledgeable and could probably teach a few tricks yourself! Wishing you many happy coffee days x

Posted 7 months ago

Rinaldo's is rated 5.0 based on 720 reviews