Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Rightio Reviews

4.8 Rating 2,840 Reviews

94 %

of reviewers recommend Rightio

Company Reviews

4.8

Based on 2,840 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone

About Rightio:

Home Repairs and Services

Our friendly and professional plumbers, Gas Safe engineers, electricians, locksmiths and drainage experts are in your local area now. Call us today!

Visit Website

Phone:

0808 208 1009

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The engineer spent 2 hours assessing the job and thentold us it would cost about£1000 pounds to complete on a later date. We felt this was rather a lot and had already got a bill for about £150 for the assessment. We later employed a local engineer who did the assessment free and completed the job for less than half the price. I would never use this service again.”

Posted 6 years ago

“No one ever came. Took unauthorised payment, promised to refund - didn't. One month later still fighting to receive repayment. It couldn't be any worse.”

Posted 6 years ago

“Very poor work ethic un reliable never came when booked left 4 kids and a baby with NO heat or hot water”

Posted 6 years ago

“Furious with the lack of service I've received. I found Rightio online, with the promise of same day call out. They phoned me later to tell me they could only do first thing in the morning. I accepted as I was promised I would be the first call of the day between 8-9. I made arrangements to take the morning off work and of course it gets to 9:30 and still no show... I phone and they apologise and say someone will contact me... at 10:15 I'm then phoned and told the engineer is on their way. 10:30 I'm called again to say, there is no parking so the booking should have never been booked in the first place! They had asked me about parking yesterday and I told them their wasn't any! Complete waste of my time!”

Posted 6 years ago

“Disgusting service from the locksmiths that came. The man that came to fix my porch door told me the lock mechanism was broken and proceeded to crow bar and drill my front door, he has damaged all the door and the door frame to the point where I now need a new one. Charged me £147 and left me with nothing but a damaged door which I now need to replace. I did not ask him to break my door open I asked him to fix the lock, if he couldn't have done it he should have left. When complaining I have no joy and their customer service is terrible. I would never go with this company ever again and would not recommend it. I also had a phone call the day after to say I hadn't paid the money even though I had given them my card details when I booked. Shambles of a company”

Posted 6 years ago

“Rightio do not even deserve 1 star - Account managers are rude and unhelpful. After a service on my boiler I have had issues with my heating and informed i was then infomred i may need a new pump although after the service all was in working order. After 3 calls to the service center to see what was happening with my outstanding job, I was informed the work was not covered due to my contract going LIVE later in the month. In the end due to the rudeness of the service manager Azir I have cancelled my account. An absolute disgrace leaving a child with no heating after wok that they have carried out.”

Posted 6 years ago

“Engineer called in sick, no replacement sent and they didn't even bother to phone us to let us know. We had to phone them! Absolutely useless do not use!!!!”

Posted 6 years ago

“Complete waste of time. Waited in all day for a plumber who never arrived. Called the head office twice and was told each time that he had just finished his last job and was on his way. Avoid!!”

Posted 6 years ago

“Three cancelled appointments, no call back to say the third appointment would be moved or not happen at all. Customer service couldnt care less. Very unprofessional company. Had to cancel completely. Wouldnt use again.”

Posted 6 years ago

“Sat in all afternoon and no one turned up....had no contact from them hopefully they have not charged me as you need to give them your card details before booking....not great mr angry”

Posted 6 years ago

“Booked engineer to come between 2 - 4 today but he didn't turn up. Phoned customer services to be cheerily told he wasn't coming today but would come tomorrow instead. They made no attempt to contact me to warn me of this. If I hadn't called I could still be waiting now. Maybe I just had a one-off bad experience but I can't recommend this company and certainly won't use them again.”

Posted 6 years ago

“Called them on 30 October promised to visit on 31 October, no show, then 1 November, no show then 2 November (sorry didn't realise we'd booked you that day) Friday 3 November again no show. Now today with sincere promise of attending another no show. What an abysmal company. Guess what - although we should be first on their list tomorrow we have to wait till the afternoon - logistics. Can you believe them!!!”

Posted 6 years ago

“Charged £112 for wrong diagnosis/15 min/, when asked to fix the problem wanted extra full charge. If you dare to complain nobody answers the phone or responds to emails. Smashing company!!!”

Posted 6 years ago

“The plumber called us back after around 45 minutes only to tell us that he couldn't come until the next day. This was not what we were told on the phone. The plumber was totally uninterested in helping us and had a real 'could not be bothered' attitude. We even explained that we had very small children and he still did not want to help us. Really disappointed and I would definitely not recommend them.”

Posted 6 years ago

“Rightio is a company to avoid. The guy just didn’t turn up, and we didn’t even get a phone call to tell us. I took the day off work to be at home, phoned them twice during our allotted time slot to check they were still coming. A day later and I’m STILL waiting for a call from them to explain what went wrong and what they’re going to do about our plumbing problem. AVOID AVOID AVOID.”

Posted 6 years ago

“Told me they would ring in 30 mins- then rang me 3 hs later at telling me guy would come out by 6- didnt turn up- then rang me to say he would turn up the next day at 10 a.m. saturday - rang me at 7.15 on saturday to say he cant come until monday - sorry this is absolutely RUBBISH and UNNACCEPTABLE service- i could have had this done by a professional firm by now instead of dealing with these disgusting cowboys.”

Posted 6 years ago

“Booked 2 days in advance and received confirmation on the day in the morning that plumber would arrive at 3pm sharp. No show from plumber and when I called rightio at 6pm I was told rubbish story that someone came into property and due to 'health and safety' reasons was unable to fix the issue. When questioned what health and safety reasons since no one entered property to inspect I was told to look elsewhere as company won't be able to fix my issue. Absolute rubbish service and was left hanging for 3 hours waiting by the door. I guess If I didn't call them I might have been waiting forever. Deeply disappointed with 'service' received.”

Posted 6 years ago

“I paid £178.20 including v.a.t. I was left with a 'repair' that required another plumber to do which will cost @£130. The Rightio plumber said I had a choice of a stopgap job or a very expensive proper repair. During the job he took private telephone calls and seemed to me to be prolonging the length of time taken to use more than one hour . His first action on arriving was to take my financial details , which I had already given to the Rightio telephone operator . I would never , ever use Rightio again . Job no. 5845471.”

Posted 6 years ago

“Guy came out to fix boiler within an hour it went back to original fault so paid £130 for nothing. No responses to emails - very disappointed and will be taking matter further”

Posted 6 years ago

“Rubbish company. Proceeded to take all my details and then tell me that there was no electrician in the area. Colchester based. Colchester address.”

Posted 6 years ago

«
1
...
2
3
4
5
6
»

Rightio is rated 4.8 based on 2,840 reviews