Richer Sounds Reviews

Name: Richer Sounds
Rating: 3.40

3.4 Rating 150 Reviews

59 %

of reviewers recommend Richer Sounds

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3.4

Based on 150 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Email:

sales@richersounds.com

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Richer Sounds 5 star review on 9th May 2022

Dave Coops

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well done my comrades in Hi Fi at Richer! Always unrivalled service in the Swiss Cottage store near my North London stomping ground. Keep the flag flying high guys!”

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Posted 4 years ago

“Ahh Richer Sounds, the last bastion of the Hi Fi nut. Friendly staff, cheap prices and cosy shops. Huzzah for Richer I say!”

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Posted 4 years ago

“Richer always come up trumps for me. My OLED developed the dreaded screen burn (wife watching too much Sky news!!) I wasn't particularly happy about being told this wasn't covered but customer services helped me with a decent compromise. This is what I like about Richer, it's never just computer says no, they usually try and help where they can. Worked out fine in the end. Dave”

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Posted 4 years ago

“Shopped with RS during my salad days working around London Bridge. Popped into the Weybridge store recently for a recommendation on a new system and the service was as good as it always was. Can see why Julian Richer is confident enough to hand over the business to his staff - they will clearly take great care of it for him! George”

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Posted 4 years ago

“Traveled 12 miles to Exeter to check out new TV and DVD player. Arrived at shop door at 11.30,I pushed the bell, after a few minutes a chap partly opened the door and said yes !!! I said I would like to browse you TVs.....He said word for word, you can come in if you know what you want but we closed for browsing..?!!!! Much better than Faulty Towers.....”

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Posted 4 years ago

“Traveled 12 miles to Richer Sounds Exeter with the view of purchasing a new TV and a DVD player. After pushing security button at 11.30 a chap eventually opened the door and said what do you want (not can i help or good morning)!!! I then said i would like to browse your TVs ...... His answer was sorry we are not open for browsing and promptly closed the door...A real life John Cleese.....”

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Posted 4 years ago

“The staff at Richer Sounds Stockport are excellent. Nothing is too much trouble for them - a rare thing these days! I’ve been a customer since the 80s, and my recent experience with a purchase was a case in point. I had a problem with an item I bought two years ago, and they sorted it all out to my great satisfaction. It is definitely the go-to place for all your equipment. Why go anywhere else? Their guarantee system is brilliant too!”

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Posted 4 years ago

“Swapped TV for a used one.... phoned to reserve a new TV...travelled 30 miles to store....cocky sales guy said here it is, we have just taken it off the wall today. It's like that one on the wall.....Basically they knew I was coming to get the new one but they swapped the new with their one on the wall! Idiots! Walked out and bought a better TV from curry 2 miles away...hence I will never ever attempt to buy something from richer sounds Exeter again.”

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Posted 4 years ago

“Amazing customer service from Cheltenham, bought my new TV from this guys and they really know how to treat people. Full marks to Curtis and Gaetan for going to extra mile when things went a bit pear shaped. Rob”

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Posted 5 years ago

“Always had good experiences with Richer, used Bath Bristol and Cardiff. Most recent I needed my 5 year supercare refunding as I'd not used it, they sorted me out over the phone didn't even have to go in. Nice one lads. Steve”

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Posted 5 years ago

“Stock can be hit and miss but they usually either get the goodies you want in the end or sort you out with something else. Parking can be a challenge at my local branch but i wouldn't go anywhere else.”

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Posted 5 years ago

“Always reliable, always knowledgeable. Bought my new TV and surround system from their Bristol branch. Mark and the team looked after me as they've done for the last only knows how long. Thanks again Richer!”

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Posted 5 years ago

“I will no longer be taking my custom with Richer Sounds anymore. They are happy to sell you defective product but resist to offer you a further replacement after three faulty TVs (within the 6 Year Warranty Guarantee), or a refund. After 2 years with my LG 55EG910V TV, it began to exhibit defects such as 8 dead pixels and severe vertical banding, along with switching itself off randomly after 30 minutes or more. This occurred in November 2018. After taking numerous photos for evidence so Richer Sounds could send an engineer out to replace the panel, and running various picture tests/pixel tests (which was ineffective of improving the issues) on the TV, the second panel exhibited awful pink tinting to the right side and left side of the screen, as well as green tint in the middle of the screen, whereby none of the colours were uniform. I was asked again to submit photos for review, and the one of your colleagues on the line tried to suggest my my new, premium HDMI cable must be faulty, or something connected to the TV is faulty. The tinting was present on all devices and also freeview. Upon my second replaced panel, the screen exhibited even worse tinting and extremely severe grey uniformity. I had the engineer provided by Richer Sounds come out yet again in February 2019, who took photos of the defects but claimed that this is normal and is within the ‘manufacture specifications’ (when it was not before, and was previously considered as a defect) and it would be unlikely another replacement or a refund could be issued. He did say that I should receive confirmation regarding the final decision on the photos he submitted for review, and did confirm that the pink tint was very noticeable and distracting. But alas, I did not receive any further confirmation or decision regarding the photos via email or telephone. Well, that’s £1,399 down the drain. Richer Sounds’ 6 Year Warranty Guarantee means nothing. They are happy to sell you defective TVs, or replace them with far worse, defective TV panels, and claim that is normal, and you should put up it.”

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Posted 5 years ago

“Great customer service & great price / quality ratio for their equipment !”

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Posted 5 years ago

“Advised I needed a digital cable to make a blue tooth transmitter I was also advised on, to work from a television I purchased. Not only did I not need the cable, as one was supplied with the item (did not need that either), but when I contacted them to return it, I was advised they would charge me for returning it. I had never heard of this cable but took the advice of supposedly knowledgeable sales guy. Never again. Just be warned if they advise wrongly, you will be responsible for all return costs. Cowboys.”

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Posted 5 years ago

“Appalling service. I bought a TV from Richer Sounds, arranged date and time for delivery. It failed to arrive at scheduled time. I lost half a day’s pay waiting for their delivery. Cancelled order, and requested refund. No refund after one week waiting. Numerous phone calls later and despite "promises" from Richer Sounds that I would be refunded I still haven't been. This is the second time this has a happened with Richer Sounds, I unfortunately went through the very same process last year- buying goods from them- failed to arrive at allocated time, then me spending weeks trying to get my money back. I suppose I should have learnt from my initial experience. But perhaps others will.”

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Posted 5 years ago

“To me the substance of a brand is really put to the test when an issue arises. I had a product issue some months after a purchase at the store (no fault of Richer Sounds, just an issue with the headphones I got). Richer Sounds did a quick test on the issue which was very quick and painless. I was then offered exchange or credit there and then in store. This whole thing was so easy (probably helped that I kept all the original packaging to box it back in). I have now just purchased instore using their price match offer which again was well explained and properly verified fairly. They even apologised for the process taking a few days to get back to me despite it being the Christmas and New Year Holiday period when I expected to take over a week anyway given I imagine a lot of empty seats at their HO during this time. Again super painless, easy to do and they keep their promise and apply it very fairly. Over and above this, the staff really know their products and are honest about comparisons, whether you need to upgrade yet or wait a little longer for something new that will make a real difference to you. You are really treated like their choice of customer for life, not just for the one product and a quick sale. I will only be buying my home entertainment needs from Richer Sounds going forward. I don't really write reviews but I am thoroughly impressed with every layer of service I have been given, from technical questions, transaction and order fulfillment to returns issues and credit/exchanges. Wow, you guys really nailed every aspect of customer service! I shopped at the store near Liverpool Street Station.”

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Posted 5 years ago

“We bought a Sony 49xe9005 in March this year from the time we had this Tv we were having problems setting everything on this system would take time the worst problem with this Tv is connecting it to the internet and the chrome cast absolutely rubbish if I had cash to burn I would throw this junk in the skip and buy a Panasonic,This Tv would just drop out of internet connection and then it would take forever to connect again I did everything by the book from disconnecting the Tv from the mains rebooting the system and factory resetting the Tv what a nightmare I even contacted BT my internet provider I cannot Thank them enough the signal on all of my tablets my desktop and printer and my google chrome cast which is connected to a basic not even a smart Tv upstairs in our bedroom the wi-fi signal is going through the roof my BT router is placed down stairs in our living room and that’s where the Sony Tv is.I contacted Richersounds on a few occasions and to be honest with you they do not care we payed £1000 for this Tv what a bad buy the main thing that attracts customers is the 6 year warranty that’s about it We have had this system for 9 monthsWe are so disappointed we have had no joy at all with this Tv Even when I contacted Sony I explained the problem to them and then I even had to go through the whole thing of rebooting and resetting the Tv again although I registered with them as soon as I bought this Tv they still wanted the model number the serial number copies of the purchase receipts including V.A.T numbers what a load of nonsense did they think I bought this of the back of a lorry I contacted Richersounds they said it’s standard procedure they need to know what the problem is so they could get the necessary parts and fix the problem on site in your home not like most companies would come and take the Tv away for repair but Hello,what did Sony do they took the Tv away because they needed to know what the problem was they returned the Tv after a week since We’ve had it back we have new problems with it all of a sudden a red screen with lines running across with a loud distorted noise that would make you jump picture pixelation the Tv turning it self off a pink coloured screen the Tv switching off and the stand by light flashing in orange or red,please please do not buy a Sony.”

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Posted 5 years ago

“ordered a tv and sound bar on cyber monday 26th item didnt arrive 5 days as stated but tuesday which is 7 days. when you call to complain they say its on their website but you have to search for it. useless customer service”

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Posted 5 years ago

“They don't care, ordered a TV and needed it before the weekend, website says 5 days delivery free but turned up the week later. Spoke to them and they dont care saying its on the their website and i should search for it before i purchase it.”

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Posted 5 years ago

Richer Sounds is rated 3.4 based on 150 reviews