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Richardson and Starling Reviews

4.9 Rating 550 Reviews

98 %

of reviewers recommend Richardson and Starling

Company Reviews

4.9

Based on 550 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Richardson and Starling:

With a network of 16 branches across Scotland and the North of England, Richardson and Starling are one of the top property preservation companies in the UK. After more than 85 Years of continuous growth, we can now provide a complete property preservation solution backed up with our long-term guarantees.

Our efforts to provide the highest quality workmanship and exceptional customer service are continuously recognised through online customer reviews and construction industry awards.

No matter if it is a condensation issue in your flat, penetrating damp problems in your house or a timber rot attack in a historic building, Richardson & Starling can provide a targeted and value for money solution.

Branches across Scotland and the North of England: Glasgow, Edinburgh, Aberdeen, Stirling, Dumfries, Kirkcaldy, Carlisle, Dundee, Ayr, Lanark, Perth, Oban and Hawick.

Visit Website

Phone:

01416479485

Email:

info@woodrot.com

Location:

8 Cambuslang Way Cambuslang
Glasgow
G32 8ND

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Richardson and Starling 5 star review on 7th December 2023

Richardson and Starling 5 star review on 27th June 2023

Richardson and Starling 5 star review on 28th April 2023

Richardson and Starling 5 star review on 7th September 2022

Richardson and Starling 5 star review on 12th August 2022

Richardson and Starling 5 star review on 28th April 2022

Richardson and Starling 5 star review on 6th April 2022

5

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service for woodworm treatment. Thanks”

Posted 5 days ago

Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated!

Posted 4 days ago

Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated!

Posted 4 days ago

“Very professional at all stages of the process and kept us informed on what was happening and why. The damp work was dealt with in as clean a way as these things are possible with the guys putting plastic sheeting over everything we couldn’t move. When there was an unexpected leak in the nearby heating pipes (which were very old!) this was dealt with promptly by the plumber R&S employs. This saved us extra hassle we didn’t need! This is the second time I have used this company and highly recommend them.”

Posted 2 weeks ago

Thank you for taking the time and reviewing your experience with Richardson & Starling. We are sure that the team will be thrilled to hear that they earned yet another positive review for the company! Much appreciated.

Posted 2 weeks ago

“Very good job of repairing a concrete floor and laying suitable flooring in a shower room and corridor. Bathroom fittings were removed and put back; doors were refitted to accommodate the new flooring. However the total job took longer than we thought and there was a mis-communication over the date for the work to take place.”

Posted 1 month ago

Thank you for taking the time to leave a review and we are pleased that you are happy with the works. Please get in touch with us to discuss how we could have improved our service.

Posted 1 month ago

“Dampness in garage sorted out. All organised and work competed exactly as quoted. Bob did an excellent job. He never stopped despite the cold weather.”

Posted 1 month ago

Thanks for the positive review. We'll pass on your comments to Bob and look forward to working with you in the future.

Posted 1 month ago

“Neil Ferries from Aberdeen Branch oversaw our works and they were carried out efficiently, courteously, arrived when they said they would arrive. I would recommend. Inverness”

Posted 1 month ago

Thank you for taking the time and reviewing your experience with Richardson & Starling. We are sure that our Aberdeen branch will be thrilled to hear that they earned yet another positive review for the company! Much appreciated!

Posted 1 month ago

“Close attention to the damp problem and possible causes, recommendations for dealing with it, prompt and tidy work carried out to correct it.”

Posted 2 months ago

Thank you for taking the time and reviewing your experience with Richardson & Starling. Much appreciated

Posted 2 months ago

“The team have addressed our problem and helpfully acted flexibly when needed. It is important for the customer and the company to clarify together the nature and extent of the customer’s problem at the outset.”

Posted 2 months ago

Thank you for your feedback, please contact our surveyor to discuss how we could have improved our service.

Posted 2 months ago

“Dundee branch were quick to respond and the surveyor was polite and offered good advice. Install engineer came, was good and kept the area clean and tidied up after him. All in all a good experience 👍”

Posted 2 months ago

Hi Michael, thank you for the positive review, it's great to hear you are happy with the job carried out by our Dundee team, we will pass on your comments to them and look forward to working with you in the future.

Posted 2 months ago

“The men who carried out my work were extremely polite and professional. They attended on time and tidied up each day. There was no mess. I am delighted with the work carried out and would recommend Richardson and Starling.”

Posted 2 months ago

Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated!

Posted 2 months ago

“Overall I was happy with the quality of the work, and the final result is very good. The thing that stopped me from giving a higher rating was that some of the work had to be repeated - some damp proof membranes had to be redone in order to be able to do the plastering properly. This delayed the whole job significantly, though I do understand that as it happened over the Christmas period, timing was difficult, but it was frustrating, and brought extra distruption and cleaning up. I should stress that the response of Steven Hornby to this problem was very good and helpful, and the same goes for Bob Emery.”

Posted 2 months ago

Thank you for your constructive feedback. On occasion, we may need to amend our specification to ensure that the client receives the best repair method. We are pleased that the finished work meets with your approval and look forward to working with you in the future.

Posted 2 months ago

“The team from Richardson and Starling did a great job, good workmanship and communication, thank you Craig, Deacon and Chris!”

Posted 3 months ago

Thank you for the review. It's great to hear you are happy with the work carried out by the team and we'll pass on your comments to them! We look forward to working with you in the future.

Posted 3 months ago

“I asked for a roof survey based on information given in the home report when I bought this house in May. I had to wait about 3 weeks, less than I expected considering how well respected and busy Richardson and Starling are. The report was delivered by email with details and costs fully explained. Only a minor error in describing the house which was of no consequence. I arranged for the work to be done and waited another 2 weeks or so. On the date arranged the two young men arrived as expected, we're up in the loft for about 2 hours, cleared up and finished by letting me know not to go up there for a couple of hours. Very efficient, clean and effective work thank you very much. I can see why you are so highly rated.”

Posted 4 months ago

Thanks for the review Ruth. It's great to hear you are happy with the work carried out by our team and we'll pass on your comments. We look forward to working with you in the future.

Posted 4 months ago

“First class service and effort from Evan, who worked beyond his hours to make sure the job was complete to a high standard. Evan communicated with us to let us know exactly when he’d arrive, then explained what he would do, what precautions we had to take (some floorboards were removed and the joists sprayed to kill a small section of woodworm), and was friendly and helpful throughout. Very impressed.”

Posted 4 months ago

Thank you for taking the time to review your experience with Richardson & Starling. We are sure that Evan will be thrilled to hear that they earned yet another positive review for the company! Much appreciated!

Posted 4 months ago

“Excellent service from start to finish. From our surveyor - Mark Kerr, to the guys that did the work - Neil Ferris and Davie Shepherd, the team were fantastic. Neil and Davie worked non-stop and completed the work to a high standard. They were very respectful of our property and always had time to discuss the work and answer any questions we had. The plasterer Jimmy was also excellent. He completed the work quickly to an extremely high standard.”

Richardson and Starling 5 star review on 7th December 2023

Posted 4 months ago

Thanks for the positive review David. We'll pass on your comments to the team and look forward to working with you in the future.

Posted 4 months ago

“Was very satisfied with the work carried out by this company,Melvin surveyor who answered any questions i had,Ross and Scott who carried out the work very professional always on time, would certainly recommend this company and use them again”

Posted 4 months ago

Thank you for the review. It's great to hear you are happy with the work carried out by Ross, Scott and Melvin and we'll pass on your comments to them! We look forward to working with you in the future.

Posted 4 months ago

“The team were professional, efficient and prompt. They were respectful of my house by laying covering and protecting my flooring. My father used this firm 30years ago and he recommended them at that time, can't praise them enough.”

Posted 4 months ago

Thank you for your positive review, we appreciate you taking the time to leave feedback on your experience with us.

Posted 4 months ago

“5 star service by Davie Shepherd & Callum. Couldn't fault them and would highly recommend Richardson & Starling”

Posted 4 months ago

Thank you for the review. It's great to hear you are happy with the work carried out by David and Callum, we'll pass on your comments to them! We look forward to working with you in the future.

Posted 4 months ago

“Excellent work by Craig. Thanks!”

Posted 5 months ago

Thanks for your review, we really appreciate you taking the time to leave us feedback. We look forward to working with you in the future.

Posted 5 months ago

“The Dundee team of Richardson and Starling did an excellent job of dealing with the dry rot in our house. I would particularly mention the work of Bob Emery, the joiner. He was very competent and efficient, and he was always happy to take the time to explain to us what he was doing and why. And he was very cheerful, despite the fact that Storm Babet was raging at the time and making everything just that bit more difficult.”

Posted 5 months ago

Thanks for the positive review. We'll pass on your comments to Bob and look forward to working with you in the future.

Posted 5 months ago

“Professional service from the Kirkcaldy team. Graham carried out the inspection, Alex and Kris did an excellent job with the wall repair and plastering and Sean completed the joiner work to a good standard.”

Posted 5 months ago

Thank you for taking the time to review your experience with Richardson & Starling. We are sure that Graham, Alex, Kris and Sean will be thrilled to hear that they earned yet another positive review for the company! Much appreciated!

Posted 5 months ago

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Richardson and Starling is rated 4.9 based on 550 reviews